--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Signatory roles # Signatory roles {#ariaid-title1} Release version: Australia Updated June 24, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Signatory roles define how each participant interacts with a contract document during the signature workflow. ## Signatory role types {#cncore-signatory-roles__section_role_types} Note: Signatory roles apply to Docusign electronic signature integrations. Signatory roles are available only for signature block-based contract templates. The Signatory role field is not displayed for participant-based templates. {#cncore-signatory-roles__table_role_types__entry__2} | Role | Description | |-|-| | Signer | Signs the contract document. This is the default role for all signatories. | | Viewer | Views the contract document during the electronic signature workflow. Does not sign the document. | | Receiver | Receives a copy of the signed contract document after all signatories have completed their actions. | | Approver | Approves the contract document in the electronic signature tool before signing begins. | [Table 1. Signatory role types] {#cncore-signatory-roles__table_role_types} ## Role availability by signature type {#cncore-signatory-roles__section_role_behavior} The following table describes field availability for each role across signature types. {#cncore-signatory-roles__table_role_behavior__entry__4} | Role | Electronic signature | Wet signature | Offline signature | |-|-|-|-| | Signer | Available | Available | Available | | Viewer | Available | Inactive | Inactive | | Receiver | Available | Inactive | Inactive | | Approver | Available | Inactive | Inactive | [Table 2. Role availability by signature type] {#cncore-signatory-roles__table_role_behavior} Note: When you switch the signature type from electronic signature to wet signature or offline signature, signatories with Viewer, Receiver, or Approver roles become inactive. These signatories no longer appear in the Signatories tab. If you switch back to electronic signature, these signatories are reactivated and appear again in the Signatories tab. ## Signatory task statuses {#cncore-signatory-roles__section_statuses} The following table describes signatory task statuses in a contract request. {#cncore-signatory-roles__table_statuses__entry__2} | Status | Description | |-|-| | Not started | The signature request has not been sent to the signatory. | | Pending | The signature request has been sent and is awaiting action from the signatory. | | Completed | The signatory has signed the contract document. | | Declined | The signatory has declined the contract document. | [Table 3. Signatory statuses] {#cncore-signatory-roles__table_statuses} ## System property {#cncore-signatory-roles__section_property} {#cncore-signatory-roles__table_property__entry__3} | Property | Description | Default value | |-|-|-| | Enable signatory roles for DocuSign `sn_cm_core.enable_docusign_signature_roles` | Controls the visibility of the Role field in internal signatory rules, and the Signatory Role field in the Employee Center portal and Contract Workspace. To enable this property, see [Enable signatory roles](https://servicenow-prod.fluidtopics.net/5ReQfYV~Q3cTgg_11IE1XA "Activate a system property to display the Role field when configuring internal signatory rules and when adding signatories to a contract request."). | `false` | [Table 4. System property for signatory roles] {#cncore-signatory-roles__table_property} **Related concepts** * [Contract Management Pro glossary](https://servicenow-prod.fluidtopics.net/nu5AY2cfCyiW9R2SChx_lg#contract-management-pro-glossary "Learn about the terms and concepts used in Contract Management Pro.") **Related reference** * [Components installed with Contract Management Pro](https://servicenow-prod.fluidtopics.net/KgVuwhJbpy90XDqjViR~6g "Several types of components are installed with activation of the Contracts Core application that includes the components for Word Document Templates, including tables and user roles.") * [Components installed with Contract Workspace](https://servicenow-prod.fluidtopics.net/rF153GaFzXx6xtcGOdukkw "User roles are installed with activation of the Contract Workspace plugin.") * [Components installed with Analytics Pack for Contract Management Pro](https://servicenow-prod.fluidtopics.net/0Qen9j3lDlxRnWT0ZU7dlA "Several types of components are installed with activation of the Analytics Pack for Contract Management Pro plugin, including user roles and scheduled jobs.") * [Contract request State and Contract document status in Contract Management Pro](https://servicenow-prod.fluidtopics.net/Q828Fv9YqdZ5hRU64nL_lg "Contract requests follow a specific life cycle and move through a series of states in Contract Management Pro. The contract request state and the contract document status are displayed in the State and the Contract status fields on the request record.") * [Clause Variation form](https://servicenow-prod.fluidtopics.net/Zp98kOGZWiQraEX2eMAz_w "Use the Clause Variation new record form to create or modify a clause variation.") * [Contract Configuration form](https://servicenow-prod.fluidtopics.net/u1t3HrYPiEDosw0f5Rg6FA "Use the Contract Configuration New Record form to create or modify a contract configurations.") * [Properties installed to configure expiry notifications](https://servicenow-prod.fluidtopics.net/x0rLZLg17nk~phgz_g3rKQ "There are several properties related to Contracts Core that can be used to configure the number of days before which expiry notification should be sent and the generation of audit certificate.") * [Properties installed to configure contracts integrations](https://servicenow-prod.fluidtopics.net/FNJFK1dQcV1WleM8jS1GUQ "There are several properties that you can use to configure integrations for Contract Management Pro.") * [Expiring Contracts Condition form fields](https://servicenow-prod.fluidtopics.net/SQD6iQOyowP76sjMmhWHdQ "The Expiring Contracts Condition form is used to create a rule or update an existing rule.") * [Action assignment form](https://servicenow-prod.fluidtopics.net/wKTKudUZPnfE3MgbjTGYxw "Learn about the fields of the Action Assignment form. Use this form to add the New action button to your workspace.") * [UFX Add on Event mapping form](https://servicenow-prod.fluidtopics.net/gvsivMFRgB4W43svB~o8kw "The UFX Add on Event mapping form to configure the display of declarative action in your application.") * [Obligation form](https://servicenow-prod.fluidtopics.net/qslR~1MuR8jsQE4LbKHaUQ "The obligation form provides the details to create or modify an obligation record in Obligation Management.") * [Obligation Management notifications](https://servicenow-prod.fluidtopics.net/efv0aYTNkLewTgFgjJimAg "Obligation Management uses email notifications to notify obligation fulfiller and obligation users when an obligation task is created, assigned, submitted, approved, or rejected.") * [Contract Analysis Playbook form](https://servicenow-prod.fluidtopics.net/JUO66sfJA3xFl8cjam~Ezw "Fields on the Contract Analysis Playbook form define the negotiation guidance for a contract type and the conditions that determine when an external AI tool retrieves it.") * [Contract analysis playbook tool messages](https://servicenow-prod.fluidtopics.net/UIZIfmqDznMrgzhdAJAQCA "Messages that the playbook tool returns to an external AI tool when it cannot resolve or return a playbook for a contract. Each message tells the fulfiller how to correct the request.") * [Contract Management solutions](https://servicenow-prod.fluidtopics.net/OhibclvKMo3sMhnSqNEnCA "Explore the differences between the different contract management solutions offered in ServiceNow - ITAM Contract Management, (Deprecated) Legal Simple Contracts, and Contract Management Pro (CM Pro)")