--- Release : - xanadu ft:locale : - Deutsch ft:publication_title : - Xanadu Proactive Service Experience Workflows ft:clusterId : - psew bundleId : - psew workflow : - Customer and Industry --- Xanadu Proactive Service Experience Workflows - [Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows.html?contentId=g03PayPhYh2oxD3nmzilog) - [Architektur von Proactive Service Experience Workflows erkunden](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/explore-assurance-workflows.html?contentId=YWfF_JV9HRMMhiKtD_2RWg) - [Proactive Service Experience Workflows-Architektur](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/architecture-assurance-workflows.html?contentId=uol6GZdSPGuUdu16j1FzDA) - [CMDB CI-Klassen für Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/cmdb-classes-taw.html?contentId=WVHilTYPQ2kuRUmMOgq9ZQ) - [Proactive Service Experience Workflows und Incident-Management innerhalb von Service Operations-Arbeitsbereich](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/service-operations-workspace-proactive.html?contentId=JD41USyEY5r_SSnwdcwPaQ) - [Proactive Service Experience Workflows konfigurieren](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/configure-assurance-workflows.html?contentId=uy3ACD7Ti7iflU2s9zasTw) - [Proactive Service Experience Workflows installieren](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/install-assurance-workflows.html?contentId=aMhQPpljjUvFQ7zsgl59lw) - [Fügen Sie Anwender zu Zuweisungsgruppen hinzu](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.html?contentId=fYze1LF35_2_2~x47Y6h6Q) - [Proactive Service Experience Workflows verwenden](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/use-assurance-workflows.html?contentId=zn5Kxcqw09iLBQmvdqcXMQ) - [Über das Identifizieren betroffener Accounts mit Proactive Service Experience Workflows in Incident-Management](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-identify-act-incident.html?contentId=CjirXBb5d61u2HR2vqQ9NQ) - [Incident in Proactive Service Experience Workflows erstellen](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/create-an-incident-proactive.html?contentId=xP4aZzb6ENvQ8BCgcNPrYg) - [Identifizieren Sie die Auswirkungen von Netzwerkproblemen, und erstellen Sie Fälle aus einem Incident-Datensatz](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/aw-impact-analysis.html?contentId=aWEWqe7C3RgCgODzxqdRjA) - [Über die Eskalation von Incidents](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-escalate-incident.html?contentId=vxOPAT3o9CqU2krn8SOMtQ) - [Eskalieren Sie einen Incident](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/escalate-incident-aw.html?contentId=q~rwLuvswarHK2~g4xm7_g) - [Überprüfen von Kunden- oder Partner-Accounts in Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/reviewing-customer-accounts-360.html?contentId=jI7bvNWz09QqSR1veOJ4Ig) - [Überprüfen Sie einen Account mit der 360-Grad-Ansicht in Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/review-customer-account-360-psew.html?contentId=~MNt4rWgQHICrjLg~CTBQg) - [Account 360 Analytics-Dashboards](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/account-360-analytics-dashboard.html?contentId=RlxhSHrS2ior7oIT~_28Tw) - [Automatische Erstellung von Fällen und Aktualisierungen aus Incidents](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-auto-creation-case.html?contentId=waaFvaHElrngtsguX6wKYg) - [Schwellenwert für schwerwiegenden Fall für automatisch generierte Fälle festlegen](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-set-major-case-threshold.html?contentId=yseXWCT2j1gSVVEREyYjMQ) - [Erstellt einen Fall aus einer Change-Anforderung](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-impact-change.html?contentId=eNKIDQ8cx3eJnFq71TmTSw) - [Über Nachrichten, die in Eskalations-Workflows in verwendet werden Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-about-msgs.html?contentId=SAa3ExnOUq1pafAr3KjWQw) - [Nachrichtendateien anpassen](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/configure-msg-file-taw.html?contentId=ABKyEMuJz8sm7dMgD1mx9w) - [Problemticketbenachrichtigungen bearbeiten](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/handling-trouble-ticket-notifications.html?contentId=AUWlA7h2Po57wHFvnYl3jw) - [Erstellen von ausgehenden Problemticketbenachrichtigungen mit Hermes](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/hermes-stream-connect-kafka-workflow.html?contentId=pfTe8EjjL_amMBp0w_LByg) - [Es werden ausgehende Problemticketbenachrichtigungen mit dem offenen Nachrichtenbus erstellt](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/trouble-ticket-workflow-using-pub-sub-model.html?contentId=gad7RdHz1TLv521naZPP9A) - [Ersteller-Framework für ausgehende Benachrichtigungen verwenden](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/using-producer-framework-for-trouble-ticket-notification.html?contentId=ZcK26K3KXgzdZUacLBQMLQ) - [Problemticketbenachrichtigung deaktivieren](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/deactivate-trouble-ticket-notification.html?contentId=GxgYYJK~qgNjsuQsaFCXVA) - [Proactive Service Experience Workflows-Referenz](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.html?contentId=ZSoajkIzpJ~RibcW8wPAFA) - [Domänentrennung und Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/domain-separation-assurance-workflows.html?contentId=qSqkkhkBr9ZHAeU862xN9g) - [Fallanwendung zu technischem Produktsupport](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-app.html?contentId=5hbX8yFd9YZZJQdcF9lUgA) - [Falltyp „Technischer Produktsupport“.](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-type.html?contentId=Kiy0IAZP2rX3lIIbMm6RSA) - [Datensatzseite „Technischer Produktsupport“.](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-record-page.html?contentId=US~D8wcu0jn_JSQ5x_MXFQ) - [Tabelle für Fälle zu technischem Produktsupport](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-table.html?contentId=mcSmhDaVsC~91RK~_zsZzw) - [Playbook für Fall zu technischem Produktsupport](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook.html?contentId=9A4Ii_Mxw8JUvWQTtKKSmQ) - [Playbook-Phasen und -Aktivitäten für Fall zu technischem Produktsupport](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook-stages.html?contentId=aP~ecKoao40mU0n56BIKIw) - [Kundenservice-Problemmanagement](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/cspm-landing-page.html?contentId=EBUwqFnzLSolA2HOq~nJBQ) - [Kundenservice-Problemmanagement erkunden](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/explore-spm.html?contentId=NMwdwfw9kweaVsIUTGSS3A) - [Kundenservice-Problemmanagement-Datenmodell](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/spm-data-model.html?contentId=9VOCM06KV_Aaal6~h~s0GQ) - [Kundenservice-Problemmanagement konfigurieren](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/configuring-spm.html?contentId=keq3LyxZlcxUPgT1bwgaVw) - [Kundenservice-Problemmanagement aktivieren](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/install-spm.html?contentId=6Tanni05Th2JUuXf7L3Efg) - [Testdefinitionen einrichten](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/settingup-test-specifications.html?contentId=9UabEilE0e87MwD3hAGpWw) - [Erstellen Sie eine Testdefinition](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/create-test-specification.html?contentId=9daPcBkhFioA77Ho4DE3eg) - [Definieren Sie ein Merkmal für die Testdefinition](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/add-characterisitc-for-test-specification.html?contentId=Qt2SGh54Za1DFTiqWJZ~ng) - [Definieren Sie die Beziehung zwischen den Testdefinitionen](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/define-test-spec-relationship.html?contentId=psuB4hsvJLEMGO58HfI15w) - [Definieren Sie die Beziehung zwischen Testdefinition und Spezifikationen](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/specification-to-test-definition.html?contentId=QzIDctxwcyPTxx0_4kKj~g) - [Definieren Sie Testmaßdefinitionen für einen Servicetest](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/define-test-measure-spm.html?contentId=zudYU_JevYIpeEDQ6IH_yQ) - [Definieren Sie Schwellenwertregeln für eine Testmaßdefinition](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/define-threshold-rules.html?contentId=ZcismzC4hNNHuKU6vn1Szg) - [Definieren Sie Messkonsequenzen für die Schwellenwertregeln](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/define-threshold-consequences-spm.html?contentId=vQ~UcLj5VCFPQaVnaNDV2A) - [Veröffentlichen Sie Testdefinitionen](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/publish-test-specification-spm.html?contentId=igiktzl640~jMPU2uGVtTQ) - [Kundenservice-Problemmanagement wird mit externen Systemen in Richtung Osten integriert](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/cspm-integrate-southbound.html?contentId=7twHu_E4FdguyrjAzZTg9Q) - [Kundenservice-Problemmanagement verwenden](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/using-spm.html?contentId=TWQMG3u5PQpeLoFGRCBgog) - [Erstellen Sie einen Serviceproblemfall](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/create-service-problem-case.html?contentId=38xih0_Is4VH_d0ZNdsQQA) - [Diagnostizieren und lösen Sie einen Serviceproblemfall](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/work-on-service-problem-case.html?contentId=efZezQnfz1U2vvanaFwivg) - [Kundenservice-Problemmanagement-Referenz](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/cspm-reference.html?contentId=Bm_9FNeMnjC4A5swWySDEg) - [Mit Kundenservice-Problemmanagement installierte Komponenten](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/spm-components.html?contentId=use_4E5~2VbPNic1wHTArA) - [Kundenservice-Problemmanagement -Eigenschaften](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/cspm-properties.html?contentId=wgYG4bqvCS1xfNKy_S689A) - [Domain Separation und Kundenservice-Problemmanagement](https://servicenow-prod.fluidtopics.net/r/de-DE/xanadu/proactive-service-exp-workflows/domain-separation-cspm.html?contentId=P7wPbgZoKiYuMnHbM8BIqA)