cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/0f4ac6c4b750230096c3e4f6ee11a9fe/task/12629ec4b750230096c3e4f6ee11a9d5" \
--request DELETE \
--header "Accept:application/json" \ 
--user "username":"password"

{
  result: [
    {
      sys_id: {
        value: "12629ec4b750230096c3e4f6ee11a9d5",
        display_value: "12629ec4b750230096c3e4f6ee11a9d5"
      },
      parent: {
        value: "0f4ac6c4b750230096c3e4f6ee11a9fe", 
        display_value: "CHG0033046 "
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Retire both nodes",
        display_value: "Retire both nodes"
      }
    }
  ]
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/b0dbda5347c12200e0ef563dbb9a718f" \
--request DELETE \
--header "Accept:application/json" \
--user "username":"password"

{
  "result":
    {
      "reason": {
        "display_value": "",
        "value": ""
      },
      "parent": {
        "display_value": "",
        "value": ""
      },
      "watch_list": {
        "display_value": "",
        "value": ""
       },
       "proposed_change": {
         "display_value": "",
         "value": ""
       },
       "upon_reject": {
         "display_value": "Cancel all future Tasks",
         "value": "cancel"
       },
       "sys_updated_on": {
         "display_value": "2015-07-06 11:59:27",
         "value": "2015-07-06 18:59:27",
         "display_value_internal": "2015-07-06 11:59:27"
      },
      "type": {
        "display_value": "Standard",
        "value": "standard"
      },
      "approval_history": {
        "display_value": "",
        "value": ""
      },
      "skills": {
        "display_value": "",
        "value": ""
      },
      "test_plan": {
        "display_value": "--Confirm that there are no monitoring alerts for the router",
        "value": "--Confirm that there are no monitoring alerts for the router"
      },
      "number": {
        "display_value": "CHG0000024",
        "value": "CHG0000024"
      },
      "is_bulk": {
        "display_value": "false",
        "value": false
      },
      "cab_delegate": {
        "display_value": "",
        "value": ""
      },
      "requested_by_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "ci_class": {
        "display_value": "cmdb_ci",
        "value": "cmdb_ci"
      },
      "state": {
        "display_value": "Closed",
        "value": 3.0
      },
      "sys_created_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "knowledge": {
        "display_value": "false",
        "value": false
      },
      "order": {
        "display_value": "",
        "value": ""
      },
      "phase": {
        "display_value": "Requested",
        "value": "requested"
      },
      "cmdb_ci": {
        "display_value": "",
        "value": ""
      },
      "delivery_plan": {
        "display_value": "",
        "value": ""
      },
      "impact": {
        "display_value": "3 - Low",
        "value": 3.0
      },
      "contract": {
        "display_value": "",
        "value": ""
      },
      "active": {
        "display_value": "false",
        "value": false
      },
      "work_notes_list": {
        "display_value": "",
        "value": ""
      },
      "priority": {
        "display_value": "4 - Low",
        "value": 4.0
      },
      "sys_domain_path": {
        "display_value": "/",
        "value": "/"
      },
      "cab_recommendation": {
        "display_value": "",
        "value": ""
      },
      "production_system": {
        "display_value": "false",
        "value": false
      },
      "rejection_goto": {
        "display_value": "",
        "value": ""
      },
      "review_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "requested_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "business_duration": {
        "display_value": "",
        "value": ""
      },
      "group_list": {
        "display_value": "",
        "value": ""
      },
      "change_plan": {
        "display_value": "",
        "value": ""
      },
      "approval_set": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "wf_activity": {
        "display_value": "",
        "value": ""
      },
      "implementation_plan": {
        "display_value": "-- Place router into maintenance mode in the monitoring platform\r\n-- Logon to router through SSH\r\n-- Run the following command\r\n\r\nrouter(config-router)#router bgp 12345\r\nrouter(config-router)#neighbor {neighbor ip} soft-reconfig [inbound]\r\nrouter#clear ip bgp {neighbor ip} soft in\r\n\r\n-- Confirm the sessions have been cleared\r\n-- Place router back into operational mode in the monitoring platform",
        "value": "-- Place router into maintenance mode in the monitoring platform\r\n-- Logon to router through SSH\r\n-- Run the following command\r\n\r\nrouter(config-router)#router bgp 12345\r\nrouter(config-router)#neighbor {neighbor ip} soft-reconfig [inbound]\r\nrouter#clear ip bgp {neighbor ip} soft in\r\n\r\n-- Confirm the sessions have been cleared\r\n-- Place router back into operational mode in the monitoring platform"
      },
      "universal_request": {
        "display_value": "",
        "value": ""
      },
      "end_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "short_description": {
        "display_value": "Reboot the server at 6 am",
        "value": "Reboot the server at 6 am"
      },
      "correlation_display": {
        "display_value": "",
        "value": ""
      },
      "work_start": {
        "display_value": "2015-07-06 11:56:04",
        "value": "2015-07-06 18:56:04",
        "display_value_internal": "2015-07-06 11:56:04"
      },
      "delivery_task": {
        "display_value": "",
        "value": ""
      },
      "outside_maintenance_schedule": {
        "display_value": "false",
        "value": false
      },
      "additional_assignee_list": {
        "display_value": "",
        "value": ""
      },
      "std_change_producer_version": {
        "display_value": "Clear BGP sessions on a Cisco router - 1",
        "value": "16c2273c47010200e90d87e8dee49006"
      },
      "sys_class_name": {
        "display_value": "Change Request",
        "value": "change_request"
      },
      "service_offering": {
        "display_value": "",
        "value": ""
      },
      "closed_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "follow_up": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "review_status": {
        "display_value": "",
        "value": ""
      },
      "reassignment_count": {
        "display_value": "2",
        "value": 2.0
      },
      "start_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "assigned_to": {
        "display_value": "",
        "value": ""
      },
      "variables": {
        "display_value": "variable_pool",
        "value": "variable_pool"
      },
      "sla_due": {
        "display_value": "UNKNOWN",
        "value": "",
        "display_value_internal": ""
      },
      "comments_and_work_notes": {
        "display_value": "",
        "value": ""
      },
      "escalation": {
        "display_value": "Normal",
        "value": 0.0
      },
      "upon_approval": {
        "display_value": "Proceed to Next Task",
        "value": "proceed"
      },
      "correlation_id": {
        "display_value": "",
        "value": ""
      },
      "made_sla": {
        "display_value": "true",
        "value": true
      },
      "backout_plan": {
        "display_value": "Due to the limited number of commands in the implementation plan it is not possible to backout the change.\r\n\r\nIf required you are authorized to reboot the router if BGP fails to work",
        "value": "Due to the limited number of commands in the implementation plan it is not possible to backout the change.\r\n\r\nIf required you are authorized to reboot the router if BGP fails to work"
      },
      "conflict_status": {
        "display_value": "Not Run",
        "value": "Not Run"
      },
      "task_effective_number": {
        "display_value": "CHG0000024",
        "value": "CHG0000024"
      },
      "sys_updated_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "opened_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "user_input": {
        "display_value": "",
        "value": ""
      },
      "sys_created_on": {
        "display_value": "2015-07-06 11:55:46",
        "value": "2015-07-06 18:55:46",
        "display_value_internal": "2015-07-06 11:55:46"
      },
      "on_hold_task": {
        "display_value": "",
        "value": ""
      },
      "sys_domain": {
        "display_value": "global",
        "value": "global"
      },
      "route_reason": {
        "display_value": "",
        "value": ""
      },
      "closed_at": {
        "display_value": "2015-07-06 11:56:23",
        "value": "2015-07-06 18:56:23",
        "display_value_internal": "2015-07-06 11:56:23"
      },
      "review_comments": {
        "display_value": "",
        "value": ""
      },
      "business_service": {
        "display_value": "",
        "value": ""
      },
      "time_worked": {
        "display_value": "",
        "value": ""
      },
      "chg_model": {
        "display_value": "",
        "value": ""
      },
      "expected_start": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "opened_at": {
        "display_value": "2015-06-09 11:55:46",
        "value": "2015-06-09 18:55:46",
        "display_value_internal": "2015-06-09 11:55:46"
      },
      "work_end": {
        "display_value": "2015-07-06 11:56:10",
        "value": "2015-07-06 18:56:10",
        "display_value_internal": "2015-07-06 11:56:10"
      },
      "phase_state": {
        "display_value": "Open",
        "value": "open"
      },
      "cab_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "work_notes": {
        "display_value": "",
        "value": ""
      },
      "close_code": {
        "display_value": "Successful",
        "value": "successful"
      },
      "assignment_group": {
        "display_value": "Network",
        "value": "287ebd7da9fe198100f92cc8d1d2154e"
      },
      "description": {
        "display_value": "Resend the complete BGP table to neighboring routers\r\n\r\n--Both neighbors need to support soft reset route refresh capability.\r\n--Stores complete BGP table of you neighbor in router memory.\r\n--Not a good idea on a peering router with full feed, due to the memory requirements.\r\n",
        "value": "Resend the complete BGP table to neighboring routers\r\n\r\n--Both neighbors need to support soft reset route refresh capability.\r\n--Stores complete BGP table of you neighbor in router memory.\r\n--Not a good idea on a peering router with full feed, due to the memory requirements.\r\n"
      },
      "on_hold_reason": {
        "display_value": "",
        "value": ""
      },
      "calendar_duration": {
        "display_value": "",
        "value": ""
      },
      "close_notes": {
        "display_value": "Completed without issues",
        "value": "Completed without issues"
      },
      "sys_id": {
        "display_value": "b0dbda5347c12200e0ef563dbb9a718f",
        "value": "b0dbda5347c12200e0ef563dbb9a718f"
      },
      "contact_type": {
        "display_value": "Phone",
        "value": "phone"
      },
      "cab_required": {
        "display_value": "false",
        "value": false
      },
      "urgency": {
        "display_value": "3 - Low",
        "value": 3.0
      },
      "scope": {
        "display_value": "Medium",
        "value": 3.0
      },
      "company": {
        "display_value": "",
        "value": ""
      },
      "justification": {
        "display_value": "",
        "value": ""
      },
      "activity_due": {
        "display_value": "UNKNOWN",
        "value": "",
        "display_value_internal": ""
      },
      "comments": {
        "display_value": "",
        "value": ""
      },
      "approval": {
        "display_value": "Approved",
        "value": "approved"
      },
      "due_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "sys_mod_count": {
        "display_value": "10",
        "value": 10.0
      },
      "on_hold": {
        "display_value": "false",
        "value": false
      },
      "sys_tags": {
        "display_value": "",
        "value": ""
      },
      "conflict_last_run": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "risk_value": {
        "display_value": "",
        "value": ""
      },
      "unauthorized": {
        "display_value": "false",
        "value": false
      },
      "risk": {
        "display_value": "Moderate",
        "value": 3.0
      },
      "location": {
        "display_value": "",
        "value": ""
      },
      "category": {
        "display_value": "Other",
        "value": "Other"
      },
      "risk_impact_analysis": {
        "display_value": "",
        "value": ""
      }
    }
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/0f4ac6c4b750230096c3e4f6ee11a9fe/conflict" \
--request DELETE \
--user "username":"password"

None

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/emergency/b0dbda5347c12200e0ef563dbb9a718f" \
--request DELETE \
--header "Accept:application/json" \
--user "username":"password"

{
  result: [
    {
      sys_id: {
        value: "b0dbda5347c12200e0ef563dbb9a718f", 
        display_value: "b0dbda5347c12200e0ef563dbb9a718f"
      },
      state: {
        value: "-5", 
        display_value: "New"
      },
      type: {
        value: "emergency",
        display_value: "Emergency"
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Remove server",
        display_value: "Remove server"
      },
    }, 
  ]
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/normal/b0dbda5347c12200e0ef563dbb9a718f" \
--request DELETE \
--header "Accept:application/json" \
--user "username":"password"

{
  result: [
    {
      sys_id: "b0dbda5347c12200e0ef563dbb9a718f",
      state: {
        value: "-5", 
        display_value: "New"
      },
      type: {
        value: "normal",
        display_value: "Normal"
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Remove server",
        display_value: "Remove server"
      },
    }, 
  ]
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/standard/1c87925347c12200e0ef563dbb9a7177" \
--request DELETE \
--header "Accept:application/json" \
--user "username":"password"

{
  result: [
    {
      sys_id: "1c87925347c12200e0ef563dbb9a7177",
      state: {
        value: "-5", 
        display_value: "New"
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Add network switch to cabinet",
        display_value: "Add network switch to cabinet"
      },
    }, 
  ]
}

cURL-Anforderung

curl "https://instance.service-now.com/api/sn_chg_rest/change/ci/<cmdb_ci_sys_id>/schedule?duration_in_seconds=10800" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

Die Ergebnisse enthalten worker.link-Details, die Sie zum Ausführen der angegebenen sys_id im GET /sn_chg_rest/change/worker/-Endpunkt verwenden können.

{
  "result": {
    "worker": {
      "sysId": "1049419c1b4c3010f58a6572604bcb7a",
      "link": "https://instance.service-now.com/api/sn_chg_rest/change/worker/1049419c1b4c3010f58a6572604bcb7a"
    },
    "request": "{\"cmdb_ci_sys_id\":\"<cmdb_ci_sys_id>\",\"planned_start_time\":\"\",\"duration_in_seconds\":10800,\"timezone\":\"America/Los_Angeles\"}",
    "state": {
      "value": 1,
      "display_value": "Waiting"
    },
    "type": "schedule",
    "messages": {
      "errorMessages": [],
      "warningMessages": [],
      "infoMessages": []
    }
  }
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change?sysparm_query=active=true^ORDERBYnumber" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

Der Kürze halber enthalten die Ergebnisse nur einen einzigen Change-Anforderungsdatensatz.

{
  "result": [
    {
      "reason": {
        "display_value": "",
        "value": ""
      },
      "parent": {
        "display_value": "",
        "value": ""
      },
      "watch_list": {
        "display_value": "",
        "value": ""
       },
       "proposed_change": {
         "display_value": "",
         "value": ""
       },
       "upon_reject": {
         "display_value": "Cancel all future Tasks",
         "value": "cancel"
       },
       "sys_updated_on": {
         "display_value": "2015-07-06 11:59:27",
         "value": "2015-07-06 18:59:27",
         "display_value_internal": "2015-07-06 11:59:27"
      },
      "type": {
        "display_value": "Standard",
        "value": "standard"
      },
      "approval_history": {
        "display_value": "",
        "value": ""
      },
      "skills": {
        "display_value": "",
        "value": ""
      },
      "test_plan": {
        "display_value": "--Confirm that there are no monitoring alerts for the router",
        "value": "--Confirm that there are no monitoring alerts for the router"
      },
      "number": {
        "display_value": "CHG0000024",
        "value": "CHG0000024"
      },
      "is_bulk": {
        "display_value": "false",
        "value": false
      },
      "cab_delegate": {
        "display_value": "",
        "value": ""
      },
      "requested_by_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "ci_class": {
        "display_value": "cmdb_ci",
        "value": "cmdb_ci"
      },
      "state": {
        "display_value": "Closed",
        "value": 3.0
      },
      "sys_created_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "knowledge": {
        "display_value": "false",
        "value": false
      },
      "order": {
        "display_value": "",
        "value": ""
      },
      "phase": {
        "display_value": "Requested",
        "value": "requested"
      },
      "cmdb_ci": {
        "display_value": "",
        "value": ""
      },
      "delivery_plan": {
        "display_value": "",
        "value": ""
      },
      "impact": {
        "display_value": "3 - Low",
        "value": 3.0
      },
      "contract": {
        "display_value": "",
        "value": ""
      },
      "active": {
        "display_value": "false",
        "value": false
      },
      "work_notes_list": {
        "display_value": "",
        "value": ""
      },
      "priority": {
        "display_value": "4 - Low",
        "value": 4.0
      },
      "sys_domain_path": {
        "display_value": "/",
        "value": "/"
      },
      "cab_recommendation": {
        "display_value": "",
        "value": ""
      },
      "production_system": {
        "display_value": "false",
        "value": false
      },
      "rejection_goto": {
        "display_value": "",
        "value": ""
      },
      "review_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "requested_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "business_duration": {
        "display_value": "",
        "value": ""
      },
      "group_list": {
        "display_value": "",
        "value": ""
      },
      "change_plan": {
        "display_value": "",
        "value": ""
      },
      "approval_set": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "wf_activity": {
        "display_value": "",
        "value": ""
      },
      "implementation_plan": {
        "display_value": "-- Place router into maintenance mode in the monitoring platform\r\n-- Logon to router through SSH\r\n-- Run the following command\r\n\r\nrouter(config-router)#router bgp 12345\r\nrouter(config-router)#neighbor {neighbor ip} soft-reconfig [inbound]\r\nrouter#clear ip bgp {neighbor ip} soft in\r\n\r\n-- Confirm the sessions have been cleared\r\n-- Place router back into operational mode in the monitoring platform",
        "value": "-- Place router into maintenance mode in the monitoring platform\r\n-- Logon to router through SSH\r\n-- Run the following command\r\n\r\nrouter(config-router)#router bgp 12345\r\nrouter(config-router)#neighbor {neighbor ip} soft-reconfig [inbound]\r\nrouter#clear ip bgp {neighbor ip} soft in\r\n\r\n-- Confirm the sessions have been cleared\r\n-- Place router back into operational mode in the monitoring platform"
      },
      "universal_request": {
        "display_value": "",
        "value": ""
      },
      "end_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "short_description": {
        "display_value": "Clear BGP sessions on a Cisco router",
        "value": "Clear BGP sessions on a Cisco router"
      },
      "correlation_display": {
        "display_value": "",
        "value": ""
      },
      "work_start": {
        "display_value": "2015-07-06 11:56:04",
        "value": "2015-07-06 18:56:04",
        "display_value_internal": "2015-07-06 11:56:04"
      },
      "delivery_task": {
        "display_value": "",
        "value": ""
      },
      "outside_maintenance_schedule": {
        "display_value": "false",
        "value": false
      },
      "additional_assignee_list": {
        "display_value": "",
        "value": ""
      },
      "std_change_producer_version": {
        "display_value": "Clear BGP sessions on a Cisco router - 1",
        "value": "16c2273c47010200e90d87e8dee49006"
      },
      "sys_class_name": {
        "display_value": "Change Request",
        "value": "change_request"
      },
      "service_offering": {
        "display_value": "",
        "value": ""
      },
      "closed_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "follow_up": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "review_status": {
        "display_value": "",
        "value": ""
      },
      "reassignment_count": {
        "display_value": "2",
        "value": 2.0
      },
      "start_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "assigned_to": {
        "display_value": "",
        "value": ""
      },
      "variables": {
        "display_value": "variable_pool",
        "value": "variable_pool"
      },
      "sla_due": {
        "display_value": "UNKNOWN",
        "value": "",
        "display_value_internal": ""
      },
      "comments_and_work_notes": {
        "display_value": "",
        "value": ""
      },
      "escalation": {
        "display_value": "Normal",
        "value": 0.0
      },
      "upon_approval": {
        "display_value": "Proceed to Next Task",
        "value": "proceed"
      },
      "correlation_id": {
        "display_value": "",
        "value": ""
      },
      "made_sla": {
        "display_value": "true",
        "value": true
      },
      "backout_plan": {
        "display_value": "Due to the limited number of commands in the implementation plan it is not possible to backout the change.\r\n\r\nIf required you are authorized to reboot the router if BGP fails to work",
        "value": "Due to the limited number of commands in the implementation plan it is not possible to backout the change.\r\n\r\nIf required you are authorized to reboot the router if BGP fails to work"
      },
      "conflict_status": {
        "display_value": "Not Run",
        "value": "Not Run"
      },
      "task_effective_number": {
        "display_value": "CHG0000024",
        "value": "CHG0000024"
      },
      "sys_updated_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "opened_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "user_input": {
        "display_value": "",
        "value": ""
      },
      "sys_created_on": {
        "display_value": "2015-07-06 11:55:46",
        "value": "2015-07-06 18:55:46",
        "display_value_internal": "2015-07-06 11:55:46"
      },
      "on_hold_task": {
        "display_value": "",
        "value": ""
      },
      "sys_domain": {
        "display_value": "global",
        "value": "global"
      },
      "route_reason": {
        "display_value": "",
        "value": ""
      },
      "closed_at": {
        "display_value": "2015-07-06 11:56:23",
        "value": "2015-07-06 18:56:23",
        "display_value_internal": "2015-07-06 11:56:23"
      },
      "review_comments": {
        "display_value": "",
        "value": ""
      },
      "business_service": {
        "display_value": "",
        "value": ""
      },
      "time_worked": {
        "display_value": "",
        "value": ""
      },
      "chg_model": {
        "display_value": "",
        "value": ""
      },
      "expected_start": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "opened_at": {
        "display_value": "2015-06-09 11:55:46",
        "value": "2015-06-09 18:55:46",
        "display_value_internal": "2015-06-09 11:55:46"
      },
      "work_end": {
        "display_value": "2015-07-06 11:56:10",
        "value": "2015-07-06 18:56:10",
        "display_value_internal": "2015-07-06 11:56:10"
      },
      "phase_state": {
        "display_value": "Open",
        "value": "open"
      },
      "cab_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "work_notes": {
        "display_value": "",
        "value": ""
      },
      "close_code": {
        "display_value": "Successful",
        "value": "successful"
      },
      "assignment_group": {
        "display_value": "Network",
        "value": "287ebd7da9fe198100f92cc8d1d2154e"
      },
      "description": {
        "display_value": "Resend the complete BGP table to neighboring routers\r\n\r\n--Both neighbors need to support soft reset route refresh capability.\r\n--Stores complete BGP table of you neighbor in router memory.\r\n--Not a good idea on a peering router with full feed, due to the memory requirements.\r\n",
        "value": "Resend the complete BGP table to neighboring routers\r\n\r\n--Both neighbors need to support soft reset route refresh capability.\r\n--Stores complete BGP table of you neighbor in router memory.\r\n--Not a good idea on a peering router with full feed, due to the memory requirements.\r\n"
      },
      "on_hold_reason": {
        "display_value": "",
        "value": ""
      },
      "calendar_duration": {
        "display_value": "",
        "value": ""
      },
      "close_notes": {
        "display_value": "Completed without issues",
        "value": "Completed without issues"
      },
      "sys_id": {
        "display_value": "1766f1de47410200e90d87e8dee490f6",
        "value": "1766f1de47410200e90d87e8dee490f6"
      },
      "contact_type": {
        "display_value": "Phone",
        "value": "phone"
      },
      "cab_required": {
        "display_value": "false",
        "value": false
      },
      "urgency": {
        "display_value": "3 - Low",
        "value": 3.0
      },
      "scope": {
        "display_value": "Medium",
        "value": 3.0
      },
      "company": {
        "display_value": "",
        "value": ""
      },
      "justification": {
        "display_value": "",
        "value": ""
      },
      "activity_due": {
        "display_value": "UNKNOWN",
        "value": "",
        "display_value_internal": ""
      },
      "comments": {
        "display_value": "",
        "value": ""
      },
      "approval": {
        "display_value": "Approved",
        "value": "approved"
      },
      "due_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "sys_mod_count": {
        "display_value": "10",
        "value": 10.0
      },
      "on_hold": {
        "display_value": "false",
        "value": false
      },
      "sys_tags": {
        "display_value": "",
        "value": ""
      },
      "conflict_last_run": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "risk_value": {
        "display_value": "",
        "value": ""
      },
      "unauthorized": {
        "display_value": "false",
        "value": false
      },
      "risk": {
        "display_value": "Moderate",
        "value": 3.0
      },
      "location": {
        "display_value": "",
        "value": ""
      },
      "category": {
        "display_value": "Other",
        "value": "Other"
      },
      "risk_impact_analysis": {
        "display_value": "",
        "value": ""
      }
    }
  ]
}

cURL-Anforderung

Das folgende Codebeispiel zeigt, wie dieser Endpunkt aufgerufen wird.

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/b0dbda5347c12200e0ef563dbb9a718f"/nextstates \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

Ergebnisse zurückgeben:

{
  "result": {
    "available_states": [ "0", "4", "-1" ], // State values
    "state_transitions": [
      [
        {
          "sys_id": "7a0d2ccdc343101035ae3f52c1d3ae2e", // sttrm_state_transition sys id
          "display_value": "Implement to Review",
          "from_state": "-1",
          "to_state": "0",
          "transition_available": false, // If true, can move to this state
          "automatic_transition": true, // If true, automatically moves to this state
          "conditions": [
            {
              "passed": false, // If true, change request met this condition
              "condition": {
                "name": "No active Change Tasks",
                "description": null,
                "sys_id": "3c1d2ccdc343101035ae3f52c1d3aea4"
              }
            }
          ]
        },
        {
          "sys_id": "db401481c343101035ae3f52c1d3aedd",
          "display_value": "Implement to Review",
          "from_state": "-1",
          "to_state": "0",
          "transition_available": true,
          "automatic_transition": false,
          "conditions": [
            {
              "passed": true,
              "condition": {
                "name": "Not On hold",
                "description": null,
                "sys_id": "2132deb6c303101035ae3f52c1d3ae8c"
              }
            }
          ]
        }
      ],
      [
        {
          "sys_id": "5327c551c343101035ae3f52c1d3aeec",
          "display_value": "Implement to Canceled",
          "from_state": "-1",
          "to_state": "4",
          "transition_available": true,
          "automatic_transition": false,
          "conditions": []
        }
      ]
    ],
    "state_label": { // state value to label pairs
      "0": "Review",
      "4": "Canceled",
      "-1": "Implement"
    }
  }
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/change/{change_sys_id}/schedule" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

Die Ergebnisse enthalten worker.link-Details, die Sie zum Ausführen der angegebenen sys_id im GET /sn_chg_rest/change/worker/-Endpunkt verwenden können.

{
  "result": {
    "worker": {
      "sysId": "9b3f62e0a4c87010f87712198fe9cad1",
      "link": "https://instance.service-now.com/api/sn_chg_rest/change/worker/9b3f62e0a4c87010f87712198fe9cad1"
    },
    "request": "{\"change_sys_id\":\"87ae5e900a0a2c3e263e8304e727c646\",\"timezone\":\"America/Los_Angeles\"}",
    "state": {
      "value": 1,
      "display_value": "Waiting"
    },
    "type": "schedule",
    "messages": {
      "errorMessages": [],
      "warningMessages": [],
      "infoMessages": []
    }
  }
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/0f4ac6c4b750230096c3e4f6ee11a9fe/task?sysparm_query=active=true^ORDERBYnumber" \
--request GET \
--header "Accept:application/json" \
--user 'username':'password'

{
    result: [
        {
            sys_id: {
                value: "12629ec4b750230096c3e4f6ee11a9d5",
                display_value: "12629ec4b750230096c3e4f6ee11a9d5"
            },
            parent: {
                value: "0f4ac6c4b750230096c3e4f6ee11a9fe ", 
                display_value: "CHG0033046 "
            },
            ..., // all valid fields in record, example below
            short_description: {
                value: "Retire node",
                display_value: "Retire node"
            }
        }, 
        { // next record found }, ... // and so on
    ]
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/b0dbda5347c12200e0ef563dbb9a718f" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  "result":
    {
      "reason": {
        "display_value": "",
        "value": ""
      },
      "parent": {
        "display_value": "",
        "value": ""
      },
      "watch_list": {
        "display_value": "",
        "value": ""
       },
       "proposed_change": {
         "display_value": "",
         "value": ""
       },
       "upon_reject": {
         "display_value": "Cancel all future Tasks",
         "value": "cancel"
       },
       "sys_updated_on": {
         "display_value": "2015-07-06 11:59:27",
         "value": "2015-07-06 18:59:27",
         "display_value_internal": "2015-07-06 11:59:27"
      },
      "type": {
        "display_value": "Standard",
        "value": "standard"
      },
      "approval_history": {
        "display_value": "",
        "value": ""
      },
      "skills": {
        "display_value": "",
        "value": ""
      },
      "test_plan": {
        "display_value": "--Confirm that there are no monitoring alerts for the router",
        "value": "--Confirm that there are no monitoring alerts for the router"
      },
      "number": {
        "display_value": "CHG0000024",
        "value": "CHG0000024"
      },
      "is_bulk": {
        "display_value": "false",
        "value": false
      },
      "cab_delegate": {
        "display_value": "",
        "value": ""
      },
      "requested_by_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "ci_class": {
        "display_value": "cmdb_ci",
        "value": "cmdb_ci"
      },
      "state": {
        "display_value": "Closed",
        "value": 3.0
      },
      "sys_created_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "knowledge": {
        "display_value": "false",
        "value": false
      },
      "order": {
        "display_value": "",
        "value": ""
      },
      "phase": {
        "display_value": "Requested",
        "value": "requested"
      },
      "cmdb_ci": {
        "display_value": "",
        "value": ""
      },
      "delivery_plan": {
        "display_value": "",
        "value": ""
      },
      "impact": {
        "display_value": "3 - Low",
        "value": 3.0
      },
      "contract": {
        "display_value": "",
        "value": ""
      },
      "active": {
        "display_value": "false",
        "value": false
      },
      "work_notes_list": {
        "display_value": "",
        "value": ""
      },
      "priority": {
        "display_value": "4 - Low",
        "value": 4.0
      },
      "sys_domain_path": {
        "display_value": "/",
        "value": "/"
      },
      "cab_recommendation": {
        "display_value": "",
        "value": ""
      },
      "production_system": {
        "display_value": "false",
        "value": false
      },
      "rejection_goto": {
        "display_value": "",
        "value": ""
      },
      "review_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "requested_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "business_duration": {
        "display_value": "",
        "value": ""
      },
      "group_list": {
        "display_value": "",
        "value": ""
      },
      "change_plan": {
        "display_value": "",
        "value": ""
      },
      "approval_set": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "wf_activity": {
        "display_value": "",
        "value": ""
      },
      "implementation_plan": {
        "display_value": "-- Place router into maintenance mode in the monitoring platform\r\n-- Logon to router through SSH\r\n-- Run the following command\r\n\r\nrouter(config-router)#router bgp 12345\r\nrouter(config-router)#neighbor {neighbor ip} soft-reconfig [inbound]\r\nrouter#clear ip bgp {neighbor ip} soft in\r\n\r\n-- Confirm the sessions have been cleared\r\n-- Place router back into operational mode in the monitoring platform",
        "value": "-- Place router into maintenance mode in the monitoring platform\r\n-- Logon to router through SSH\r\n-- Run the following command\r\n\r\nrouter(config-router)#router bgp 12345\r\nrouter(config-router)#neighbor {neighbor ip} soft-reconfig [inbound]\r\nrouter#clear ip bgp {neighbor ip} soft in\r\n\r\n-- Confirm the sessions have been cleared\r\n-- Place router back into operational mode in the monitoring platform"
      },
      "universal_request": {
        "display_value": "",
        "value": ""
      },
      "end_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "short_description": {
        "display_value": "Clear BGP sessions on a Cisco router",
        "value": "Clear BGP sessions on a Cisco router"
      },
      "correlation_display": {
        "display_value": "",
        "value": ""
      },
      "work_start": {
        "display_value": "2015-07-06 11:56:04",
        "value": "2015-07-06 18:56:04",
        "display_value_internal": "2015-07-06 11:56:04"
      },
      "delivery_task": {
        "display_value": "",
        "value": ""
      },
      "outside_maintenance_schedule": {
        "display_value": "false",
        "value": false
      },
      "additional_assignee_list": {
        "display_value": "",
        "value": ""
      },
      "std_change_producer_version": {
        "display_value": "Clear BGP sessions on a Cisco router - 1",
        "value": "16c2273c47010200e90d87e8dee49006"
      },
      "sys_class_name": {
        "display_value": "Change Request",
        "value": "change_request"
      },
      "service_offering": {
        "display_value": "",
        "value": ""
      },
      "closed_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "follow_up": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "review_status": {
        "display_value": "",
        "value": ""
      },
      "reassignment_count": {
        "display_value": "2",
        "value": 2.0
      },
      "start_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "assigned_to": {
        "display_value": "",
        "value": ""
      },
      "variables": {
        "display_value": "variable_pool",
        "value": "variable_pool"
      },
      "sla_due": {
        "display_value": "UNKNOWN",
        "value": "",
        "display_value_internal": ""
      },
      "comments_and_work_notes": {
        "display_value": "",
        "value": ""
      },
      "escalation": {
        "display_value": "Normal",
        "value": 0.0
      },
      "upon_approval": {
        "display_value": "Proceed to Next Task",
        "value": "proceed"
      },
      "correlation_id": {
        "display_value": "",
        "value": ""
      },
      "made_sla": {
        "display_value": "true",
        "value": true
      },
      "backout_plan": {
        "display_value": "Due to the limited number of commands in the implementation plan it is not possible to backout the change.\r\n\r\nIf required you are authorized to reboot the router if BGP fails to work",
        "value": "Due to the limited number of commands in the implementation plan it is not possible to backout the change.\r\n\r\nIf required you are authorized to reboot the router if BGP fails to work"
      },
      "conflict_status": {
        "display_value": "Not Run",
        "value": "Not Run"
      },
      "task_effective_number": {
        "display_value": "CHG0000024",
        "value": "CHG0000024"
      },
      "sys_updated_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "opened_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "user_input": {
        "display_value": "",
        "value": ""
      },
      "sys_created_on": {
        "display_value": "2015-07-06 11:55:46",
        "value": "2015-07-06 18:55:46",
        "display_value_internal": "2015-07-06 11:55:46"
      },
      "on_hold_task": {
        "display_value": "",
        "value": ""
      },
      "sys_domain": {
        "display_value": "global",
        "value": "global"
      },
      "route_reason": {
        "display_value": "",
        "value": ""
      },
      "closed_at": {
        "display_value": "2015-07-06 11:56:23",
        "value": "2015-07-06 18:56:23",
        "display_value_internal": "2015-07-06 11:56:23"
      },
      "review_comments": {
        "display_value": "",
        "value": ""
      },
      "business_service": {
        "display_value": "",
        "value": ""
      },
      "time_worked": {
        "display_value": "",
        "value": ""
      },
      "chg_model": {
        "display_value": "",
        "value": ""
      },
      "expected_start": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "opened_at": {
        "display_value": "2015-06-09 11:55:46",
        "value": "2015-06-09 18:55:46",
        "display_value_internal": "2015-06-09 11:55:46"
      },
      "work_end": {
        "display_value": "2015-07-06 11:56:10",
        "value": "2015-07-06 18:56:10",
        "display_value_internal": "2015-07-06 11:56:10"
      },
      "phase_state": {
        "display_value": "Open",
        "value": "open"
      },
      "cab_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "work_notes": {
        "display_value": "",
        "value": ""
      },
      "close_code": {
        "display_value": "Successful",
        "value": "successful"
      },
      "assignment_group": {
        "display_value": "Network",
        "value": "287ebd7da9fe198100f92cc8d1d2154e"
      },
      "description": {
        "display_value": "Resend the complete BGP table to neighboring routers\r\n\r\n--Both neighbors need to support soft reset route refresh capability.\r\n--Stores complete BGP table of you neighbor in router memory.\r\n--Not a good idea on a peering router with full feed, due to the memory requirements.\r\n",
        "value": "Resend the complete BGP table to neighboring routers\r\n\r\n--Both neighbors need to support soft reset route refresh capability.\r\n--Stores complete BGP table of you neighbor in router memory.\r\n--Not a good idea on a peering router with full feed, due to the memory requirements.\r\n"
      },
      "on_hold_reason": {
        "display_value": "",
        "value": ""
      },
      "calendar_duration": {
        "display_value": "",
        "value": ""
      },
      "close_notes": {
        "display_value": "Completed without issues",
        "value": "Completed without issues"
      },
      "sys_id": {
        "display_value": "1766f1de47410200e90d87e8dee490f6",
        "value": "1766f1de47410200e90d87e8dee490f6"
      },
      "contact_type": {
        "display_value": "Phone",
        "value": "phone"
      },
      "cab_required": {
        "display_value": "false",
        "value": false
      },
      "urgency": {
        "display_value": "3 - Low",
        "value": 3.0
      },
      "scope": {
        "display_value": "Medium",
        "value": 3.0
      },
      "company": {
        "display_value": "",
        "value": ""
      },
      "justification": {
        "display_value": "",
        "value": ""
      },
      "activity_due": {
        "display_value": "UNKNOWN",
        "value": "",
        "display_value_internal": ""
      },
      "comments": {
        "display_value": "",
        "value": ""
      },
      "approval": {
        "display_value": "Approved",
        "value": "approved"
      },
      "due_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "sys_mod_count": {
        "display_value": "10",
        "value": 10.0
      },
      "on_hold": {
        "display_value": "false",
        "value": false
      },
      "sys_tags": {
        "display_value": "",
        "value": ""
      },
      "conflict_last_run": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "risk_value": {
        "display_value": "",
        "value": ""
      },
      "unauthorized": {
        "display_value": "false",
        "value": false
      },
      "risk": {
        "display_value": "Moderate",
        "value": 3.0
      },
      "location": {
        "display_value": "",
        "value": ""
      },
      "category": {
        "display_value": "Other",
        "value": "Other"
      },
      "risk_impact_analysis": {
        "display_value": "",
        "value": ""
      }
    }
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/c286d61347c12200e0ef563dbb9a71df/ci?association_type=affected" \
--request GET \
--header "Accept:application/json" \
--user 'username':'password'

{
  result: [
    {
      sys_id: {
        value: "92b8544047810200e90d87e8dee490b0",
        display_value: "92b8544047810200e90d87e8dee490b0"
      },
      ci_item|cmdb_ci_service : {
        value: "3a27d4370a0a0bb4006316812bf45439", 
        display_value: "PS Apache01"
      },
      ..., // all valid fields in record, table based on association type
    }, 
    { // next record found }, ... // and so on
  ]
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/0f4ac6c4b750230096c3e4f6ee11a9fe/conflict" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

Erfolgreiche Antwort – keine Konflikte

{
  result: {
    status: "Conflict",
    last_run": "2018-08-30 12:58:05",
    record_count: "1",
    job_status: "2",
    conflicts: []
  }
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/0f4ac6c4b750230096c3e4f6ee11a9fe/conflict" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

Erfolgreiche Antwort – mit Konflikten

{
  result: {
    status: "Conflict",
    last_run": "2018-08-30 12:58:05",
    record_count: "1",
    job_status: "2",
    conflicts: [
      {
        change: {
          display_value: "CHG0030001",
          value: "afbffb24b758230096c3e4f6ee11a972"
        },
        type: {
          display_value: "Not In Maintenance Window",
          value: "not_in_maintenance_window"
        }
        ..., // all valid fields in record, example below
      }
    ]
  }
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/emergency?sysparm_query=active=true^ORDERBYnumber" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  result: [
    {
      sys_id: {
        value: "1c87925347c12200e0ef563dbb9a7177",
        display_value: "1c87925347c12200e0ef563dbb9a7177"
      },
      state: {
        value: "-5", 
        display_value: "New"
      },
      type: {
        value: "emergency",
        display_value: "Emergency"
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Reboot server",
        display_value: "Reboot server"
      },
    }, 
    { // next record found }, ... // and so on
  ]
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/emergency/b0dbda5347c12200e0ef563dbb9a718f" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  result: [
    {
      sys_id: {
        value: "b0dbda5347c12200e0ef563dbb9a718f", 
        display_value: "b0dbda5347c12200e0ef563dbb9a718f"
      },
      state: {
        value: "-5", 
        display_value: "New"
      },
      type: {
        value: "emergency",
        display_value: "Emergency"
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Reboot server",
        display_value: "Reboot server"
      },
    },
  ]
}

cURL-Anforderung

Dieses Beispiel zeigt eine Anforderung zum Abrufen aller Change-Modell-Datensätze.

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/model \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

Der Kürze halber zeigt diese Antwort nur ein einziges Change-Modell-Objekt.

{
  "result": [
    {
      "record_preset": {
        "display_value": "type=normal^assignment_group=a715cd759f2002002920bde8132e7018^short_description=Automated : Change^EQ",
        "value": "type=normal^assignment_group=a715cd759f2002002920bde8132e7018^short_description=Automated : Change^EQ"
      },
      "color": {
        "display_value": "#488df4",
        "value": "#488df4"
      },
      "default_change_model": {
        "display_value": "false",
        "value": false
      },
      "sys_mod_count": {
        "display_value": "6",
        "value": 6.0
      },
      "description": {
        "display_value": "This model is intended to capture  a record of an automated change.  There are no approvals associated with this change model.\r\n",
        "value": "This model is intended to capture  a record of an automated change.  There are no approvals associated with this change model.\r\n"
      },
      "active": {
        "display_value": "true",
        "value": true
      },
      "sys_updated_on": {
        "display_value": "2020-10-02 06:24:24",
        "value": "2020-10-02 13:24:24",
        "display_value_internal": "2020-10-02 06:24:24"
      },
      "sys_tags": {
        "display_value": "",
        "value": ""
      },
        "table_name": {
        "display_value": "change_request",
        "value": "change_request"
      },
      "sys_class_name": {
        "display_value": "Change Model",
        "value": "chg_model"
      },
      "sys_id": {
        "display_value": "7840d2515323101034d1ddeeff7b12a6",
        "value": "7840d2515323101034d1ddeeff7b12a6"
      },
      "sys_updated_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "available_in_ui": {
        "display_value": "false",
        "value": false
      },
      "state_field": {
        "display_value": "state",
        "value": "state"
      },
      "sys_created_on": {
        "display_value": "2020-09-28 07:33:25",
        "value": "2020-09-28 14:33:25",
        "display_value_internal": "2020-09-28 07:33:25"
      },
      "name": {
        "display_value": "Change Registration",
        "value": "Change Registration"
      },
      "sys_name": {
        "display_value": "Change Registration",
        "value": "Change Registration"
      },
      "sys_created_by": {
        "display_value": "admin",
        "value": "admin"
      }
    }
  ]
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/model/c0efda5347c12200e0ef563dbb9a81e3" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": {
    "record_preset": {
      "display_value": "type=emergency^EQ",
      "value": "type=emergency^EQ"
    },
    "color": {
      "display_value": "#ea3423",
      "value": "#ea3423"
    },
    "default_change_model": {
      "display_value": "false",
      "value": false
    },
    "sys_mod_count": {
      "display_value": "2",
      "value": 2.0
    },
    "description": {
      "display_value": "ITIL Mode 1 Emergency Change",
      "value": "ITIL Mode 1 Emergency Change"
    },
    "active": {
      "display_value": "true",
      "value": true
    },
    "sys_updated_on": {
      "display_value": "2020-09-28 08:53:12",
      "value": "2020-09-28 15:53:12",
      "display_value_internal": "2020-09-28 08:53:12"
    },
    "sys_tags": {
      "display_value": "",
      "value": ""
    },
    "table_name": {
      "display_value": "change_request",
      "value": "change_request"
    },
    "sys_class_name": {
      "display_value": "Change Model",
      "value": "chg_model"
    },
    "sys_id": {
      "display_value": "c0efda5347c12200e0ef563dbb9a81e3",
      "value": "c0efda5347c12200e0ef563dbb9a81e3"
    },
    "sys_updated_by": {
      "display_value": "admin",
      "value": "admin"
    },
    "available_in_ui": {
      "display_value": "true",
      "value": true
    },
    "state_field": {
      "display_value": "state",
      "value": "state"
    },
    "sys_created_on": {
      "display_value": "2020-09-04 09:16:03",
      "value": "2020-09-04 16:16:03",
      "display_value_internal": "2020-09-04 09:16:03"
    },
    "name": {
      "display_value": "Emergency",
      "value": "Emergency"
    },
    "sys_name": {
      "display_value": "Emergency",
      "value": "Emergency"
    },
    "sys_created_by": {
      "display_value": "admin",
      "value": "admin"
    }
  }
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/normal?sysparm_query=active=true^ORDERBYnumber" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  result: [
    {
      sys_id: {
        value: "1c87925347c12200e0ef563dbb9a7177",
        display_value: "1c87925347c12200e0ef563dbb9a7177"
      },
      state: {
        value: "-5", 
        display_value: "New"
      },
      type: {
        value: "normal",
        display_value: "Normal"
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Add network switch to cabinet",
        display_value: "Add network switch to cabinet"
      },
    },
    { // next record found }, ... // and so on
  ]
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/normal/b0dbda5347c12200e0ef563dbb9a718f" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  result: [
    {
      sys_id: "b0dbda5347c12200e0ef563dbb9a718f",
      state: {
        value: "-5", 
        display_value: "New"
      },
      type: {
        value: "normal",
        display_value: "Normal"
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Add network switch to cabinet",
        display_value: "Add network switch to cabinet"
      },
    },
  ]
}

Beispiel für eine cURL-Anforderung

curl "https://instance.service-now.com/api/sn_chg_rest/v1/change/standard?sysparm_query=active=true^ORDERBYnumber" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  result: [
    {
      sys_id: {
        value: "1c87925347c12200e0ef563dbb9a7177",
        display_value: "1c87925347c12200e0ef563dbb9a7177"
      },
      state: {
        value: "-5", 
        display_value: "New"
      },
      type: {
        value: "standard",
        display_value: "Standard"
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Add network switch to cabinet",
        display_value: "Add network switch to cabinet"
      },
    }, 
    { // next record found }, ... // and so on
  ]
}

cURL-Anforderung

curl "https://https://instance.servicenow.com/api/sn_chg_rest/v1/change/standard/b0dbda5347c12200e0ef563dbb9a718f" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  result: [
    {
      sys_id: {
        value: "1c87925347c12200e0ef563dbb9a7177",
        display_value: "1c87925347c12200e0ef563dbb9a7177"
      },
      state: {
        value: "-5", 
        display_value: "New"
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Add network switch to cabinet",
        display_value: "Add network switch to cabinet"
      },
    }, 
  ]
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/standard/template?sysparm_query=active=true^ORDERBYnumber" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  result: [
    {
      sys_id: {
        value: "92b8544047810200e90d87e8dee490b0",
        display_value: "92b8544047810200e90d87e8dee490b0"
      },
      template : {
        value: "1c8e02ec47410200e90d87e8dee49057", 
        display_value: "Add network switch to datacenter cabinet"
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Standard change template to add network switch to cabinet",
        display_value: "Standard change template to add network switch to cabinet"
      },
    }, 
    { // next record found }, ... // and so on
  ]
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/standard/template/92b8544047810200e90d87e8dee490b0" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  result: [
    {
      sys_id: "92b8544047810200e90d87e8dee490b0",
      template : {
        value: "1c8e02ec47410200e90d87e8dee49057", 
        display_value: "Add network switch to datacenter cabinet"
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Standard change template to add network switch to cabinet",
        display_value: "Standard change template to add network switch to cabinet"
      },
    }, 
  ]
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/worker/0644cd02dbec330084f07ffdbf9619c1" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

{
  "result": {
    "worker": {
      "sysId": "0644cd02dbec330084f07ffdbf9619c1",
      "link": "https://instance.service-now.com/api/sn_chg_rest/change/worker/0644cd02dbec330084f07ffdbf9619c1"
    },
    "request": "{\"task\":\"c286d61347c12200e0ef563dbb9a71df\"}",
    "state": {
      "value": 3,
      "display_value": "Complete"
    },
    "type": "impacted",
    "messages": {
      "errorMessages": [],
      "warningMessages": [],
      "infoMessages": []
    }
  }
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/b0dbda5347c12200e0ef563dbb9a718f" \
--request PATCH \
--header "Accept: application/json" \
--header "Content-Type: application/json" \
--data "{\"short_desription\": \"Reboot the server at 6 am\" }" \
--user "username":"password"

{
  "result":
    {
      "reason": {
        "display_value": "",
        "value": ""
      },
      "parent": {
        "display_value": "",
        "value": ""
      },
      "watch_list": {
        "display_value": "",
        "value": ""
       },
       "proposed_change": {
         "display_value": "",
         "value": ""
       },
       "upon_reject": {
         "display_value": "Cancel all future Tasks",
         "value": "cancel"
       },
       "sys_updated_on": {
         "display_value": "2015-07-06 11:59:27",
         "value": "2015-07-06 18:59:27",
         "display_value_internal": "2015-07-06 11:59:27"
      },
      "type": {
        "display_value": "Standard",
        "value": "standard"
      },
      "approval_history": {
        "display_value": "",
        "value": ""
      },
      "skills": {
        "display_value": "",
        "value": ""
      },
      "test_plan": {
        "display_value": "--Confirm that there are no monitoring alerts for the router",
        "value": "--Confirm that there are no monitoring alerts for the router"
      },
      "number": {
        "display_value": "CHG0000024",
        "value": "CHG0000024"
      },
      "is_bulk": {
        "display_value": "false",
        "value": false
      },
      "cab_delegate": {
        "display_value": "",
        "value": ""
      },
      "requested_by_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "ci_class": {
        "display_value": "cmdb_ci",
        "value": "cmdb_ci"
      },
      "state": {
        "display_value": "Closed",
        "value": 3.0
      },
      "sys_created_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "knowledge": {
        "display_value": "false",
        "value": false
      },
      "order": {
        "display_value": "",
        "value": ""
      },
      "phase": {
        "display_value": "Requested",
        "value": "requested"
      },
      "cmdb_ci": {
        "display_value": "",
        "value": ""
      },
      "delivery_plan": {
        "display_value": "",
        "value": ""
      },
      "impact": {
        "display_value": "3 - Low",
        "value": 3.0
      },
      "contract": {
        "display_value": "",
        "value": ""
      },
      "active": {
        "display_value": "false",
        "value": false
      },
      "work_notes_list": {
        "display_value": "",
        "value": ""
      },
      "priority": {
        "display_value": "4 - Low",
        "value": 4.0
      },
      "sys_domain_path": {
        "display_value": "/",
        "value": "/"
      },
      "cab_recommendation": {
        "display_value": "",
        "value": ""
      },
      "production_system": {
        "display_value": "false",
        "value": false
      },
      "rejection_goto": {
        "display_value": "",
        "value": ""
      },
      "review_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "requested_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "business_duration": {
        "display_value": "",
        "value": ""
      },
      "group_list": {
        "display_value": "",
        "value": ""
      },
      "change_plan": {
        "display_value": "",
        "value": ""
      },
      "approval_set": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "wf_activity": {
        "display_value": "",
        "value": ""
      },
      "implementation_plan": {
        "display_value": "-- Place router into maintenance mode in the monitoring platform\r\n-- Logon to router through SSH\r\n-- Run the following command\r\n\r\nrouter(config-router)#router bgp 12345\r\nrouter(config-router)#neighbor {neighbor ip} soft-reconfig [inbound]\r\nrouter#clear ip bgp {neighbor ip} soft in\r\n\r\n-- Confirm the sessions have been cleared\r\n-- Place router back into operational mode in the monitoring platform",
        "value": "-- Place router into maintenance mode in the monitoring platform\r\n-- Logon to router through SSH\r\n-- Run the following command\r\n\r\nrouter(config-router)#router bgp 12345\r\nrouter(config-router)#neighbor {neighbor ip} soft-reconfig [inbound]\r\nrouter#clear ip bgp {neighbor ip} soft in\r\n\r\n-- Confirm the sessions have been cleared\r\n-- Place router back into operational mode in the monitoring platform"
      },
      "universal_request": {
        "display_value": "",
        "value": ""
      },
      "end_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "short_description": {
        "display_value": "Reboot the server at 6 am",
        "value": "Reboot the server at 6 am"
      },
      "correlation_display": {
        "display_value": "",
        "value": ""
      },
      "work_start": {
        "display_value": "2015-07-06 11:56:04",
        "value": "2015-07-06 18:56:04",
        "display_value_internal": "2015-07-06 11:56:04"
      },
      "delivery_task": {
        "display_value": "",
        "value": ""
      },
      "outside_maintenance_schedule": {
        "display_value": "false",
        "value": false
      },
      "additional_assignee_list": {
        "display_value": "",
        "value": ""
      },
      "std_change_producer_version": {
        "display_value": "Clear BGP sessions on a Cisco router - 1",
        "value": "16c2273c47010200e90d87e8dee49006"
      },
      "sys_class_name": {
        "display_value": "Change Request",
        "value": "change_request"
      },
      "service_offering": {
        "display_value": "",
        "value": ""
      },
      "closed_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "follow_up": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "review_status": {
        "display_value": "",
        "value": ""
      },
      "reassignment_count": {
        "display_value": "2",
        "value": 2.0
      },
      "start_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "assigned_to": {
        "display_value": "",
        "value": ""
      },
      "variables": {
        "display_value": "variable_pool",
        "value": "variable_pool"
      },
      "sla_due": {
        "display_value": "UNKNOWN",
        "value": "",
        "display_value_internal": ""
      },
      "comments_and_work_notes": {
        "display_value": "",
        "value": ""
      },
      "escalation": {
        "display_value": "Normal",
        "value": 0.0
      },
      "upon_approval": {
        "display_value": "Proceed to Next Task",
        "value": "proceed"
      },
      "correlation_id": {
        "display_value": "",
        "value": ""
      },
      "made_sla": {
        "display_value": "true",
        "value": true
      },
      "backout_plan": {
        "display_value": "Due to the limited number of commands in the implementation plan it is not possible to backout the change.\r\n\r\nIf required you are authorized to reboot the router if BGP fails to work",
        "value": "Due to the limited number of commands in the implementation plan it is not possible to backout the change.\r\n\r\nIf required you are authorized to reboot the router if BGP fails to work"
      },
      "conflict_status": {
        "display_value": "Not Run",
        "value": "Not Run"
      },
      "task_effective_number": {
        "display_value": "CHG0000024",
        "value": "CHG0000024"
      },
      "sys_updated_by": {
        "display_value": "admin",
        "value": "admin"
      },
      "opened_by": {
        "display_value": "System Administrator",
        "value": "6816f79cc0a8016401c5a33be04be441"
      },
      "user_input": {
        "display_value": "",
        "value": ""
      },
      "sys_created_on": {
        "display_value": "2015-07-06 11:55:46",
        "value": "2015-07-06 18:55:46",
        "display_value_internal": "2015-07-06 11:55:46"
      },
      "on_hold_task": {
        "display_value": "",
        "value": ""
      },
      "sys_domain": {
        "display_value": "global",
        "value": "global"
      },
      "route_reason": {
        "display_value": "",
        "value": ""
      },
      "closed_at": {
        "display_value": "2015-07-06 11:56:23",
        "value": "2015-07-06 18:56:23",
        "display_value_internal": "2015-07-06 11:56:23"
      },
      "review_comments": {
        "display_value": "",
        "value": ""
      },
      "business_service": {
        "display_value": "",
        "value": ""
      },
      "time_worked": {
        "display_value": "",
        "value": ""
      },
      "chg_model": {
        "display_value": "",
        "value": ""
      },
      "expected_start": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "opened_at": {
        "display_value": "2015-06-09 11:55:46",
        "value": "2015-06-09 18:55:46",
        "display_value_internal": "2015-06-09 11:55:46"
      },
      "work_end": {
        "display_value": "2015-07-06 11:56:10",
        "value": "2015-07-06 18:56:10",
        "display_value_internal": "2015-07-06 11:56:10"
      },
      "phase_state": {
        "display_value": "Open",
        "value": "open"
      },
      "cab_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "work_notes": {
        "display_value": "",
        "value": ""
      },
      "close_code": {
        "display_value": "Successful",
        "value": "successful"
      },
      "assignment_group": {
        "display_value": "Network",
        "value": "287ebd7da9fe198100f92cc8d1d2154e"
      },
      "description": {
        "display_value": "Resend the complete BGP table to neighboring routers\r\n\r\n--Both neighbors need to support soft reset route refresh capability.\r\n--Stores complete BGP table of you neighbor in router memory.\r\n--Not a good idea on a peering router with full feed, due to the memory requirements.\r\n",
        "value": "Resend the complete BGP table to neighboring routers\r\n\r\n--Both neighbors need to support soft reset route refresh capability.\r\n--Stores complete BGP table of you neighbor in router memory.\r\n--Not a good idea on a peering router with full feed, due to the memory requirements.\r\n"
      },
      "on_hold_reason": {
        "display_value": "",
        "value": ""
      },
      "calendar_duration": {
        "display_value": "",
        "value": ""
      },
      "close_notes": {
        "display_value": "Completed without issues",
        "value": "Completed without issues"
      },
      "sys_id": {
        "display_value": "b0dbda5347c12200e0ef563dbb9a718f",
        "value": "b0dbda5347c12200e0ef563dbb9a718f"
      },
      "contact_type": {
        "display_value": "Phone",
        "value": "phone"
      },
      "cab_required": {
        "display_value": "false",
        "value": false
      },
      "urgency": {
        "display_value": "3 - Low",
        "value": 3.0
      },
      "scope": {
        "display_value": "Medium",
        "value": 3.0
      },
      "company": {
        "display_value": "",
        "value": ""
      },
      "justification": {
        "display_value": "",
        "value": ""
      },
      "activity_due": {
        "display_value": "UNKNOWN",
        "value": "",
        "display_value_internal": ""
      },
      "comments": {
        "display_value": "",
        "value": ""
      },
      "approval": {
        "display_value": "Approved",
        "value": "approved"
      },
      "due_date": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "sys_mod_count": {
        "display_value": "10",
        "value": 10.0
      },
      "on_hold": {
        "display_value": "false",
        "value": false
      },
      "sys_tags": {
        "display_value": "",
        "value": ""
      },
      "conflict_last_run": {
        "display_value": "",
        "value": "",
        "display_value_internal": ""
      },
      "risk_value": {
        "display_value": "",
        "value": ""
      },
      "unauthorized": {
        "display_value": "false",
        "value": false
      },
      "risk": {
        "display_value": "Moderate",
        "value": 3.0
      },
      "location": {
        "display_value": "",
        "value": ""
      },
      "category": {
        "display_value": "Other",
        "value": "Other"
      },
      "risk_impact_analysis": {
        "display_value": "",
        "value": ""
      }
    }
}

cURL-Anforderung

Das folgende Beispiel zeigt, wie verschlüsselte Felder im Anforderungstext übergeben werden.

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/b0dbda5347c12200e0ef563dbb9a718f" \
--request PATCH \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{
    \"encrypted_fields\":\"short_description,description\",
    \"short_description\":\"my short desc\",
    \"description\":\"my desc\"
}" \
--user "username":"password"

cURL-Anforderung

Das folgende Beispiel zeigt, wie verschlüsselte Felder als Abfrageparameter übergeben werden.

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/b0dbda5347c12200e0ef563dbb9a718f?encrypted_fields=short_description%2Cdescription&short_description=my%20short%20desc&description=my%20desc" \
--request PATCH \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{}" \
--user "username":"password"

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/0f4ac6c4b750230096c3e4f6ee11a9fe/approvals" \
--request POST \
--header "Accept: application/json" \
--header "Content-Type: application/json" \
--data "{\"state\": \"approved\"}" \
--user "username":"password"

{
  result: [
    {
      sys_id: "0f4ac6c4b750230096c3e4f6ee11a9fe",
      state: {
        value: "-2", 
        display_value: "Scheduled"
      },
      type: {
        value: "normal",
        display_value: "Normal"
      },
      ..., // all valid fields in record, single parameter example below
      short_description: {
        value: "Remove server",
        display_value: "Remove server"
      }
    }
  ]
}

cURL-Anforderung

curl "https://instance.service-now.com/api/sn_chg_rest/change/87ae5e900a0a2c3e263e8304e727c646/schedule/first_available" \
--request PATCH \
--header "Accept:application/json" \
--header "Content-Type:application/json" \
--data "{\"duration_in_seconds\":\"10800\"}" \
--user "username":"password"

Die Ergebnisse enthalten worker.link-Details, die Sie zum Ausführen der angegebenen sys_id im GET /sn_chg_rest/change/worker/-Endpunkt verwenden können.

{
  "result": {
    "worker": {
      "sysId": "355c62e0a4c87010f87712198fe9cacf",
      "link": "https://instance.service-now.com/api/sn_chg_rest/change/worker/355c62e0a4c87010f87712198fe9cacf"
    },
    "request": "{\"change_sys_id\":\"87ae5e900a0a2c3e263e8304e727c646\",\"duration_in_seconds\":10800,\"timezone\":\"America/Los_Angeles\"}",
    "state": {
      "value": 1,
      "display_value": "Waiting"
    },
    "type": "schedule",
    "messages": {
      "errorMessages": [],
      "warningMessages": [],
      "infoMessages": []
    }
  }
}

cURL-Anforderung

curl "https://instance.servicenow.com/api/sn_chg_rest/v1/change/0f4ac6c4b750230096c3e4f6ee11a9fe/task/12629ec4b750230096c3e4f6ee11a9d5?short_description=Retire both nodes" \
--request PATCH \
--header "Accept:application/json" \
--header "Content-Type: application/json" \
--data "{\"state\": \"assess\", \"no_such_field\": \"this will be ignored\" }" \
--user "username":"password"

{
  result: [
    {
      sys_id: {
        value: "12629ec4b750230096c3e4f6ee11a9d5",
        display_value: "12629ec4b750230096c3e4f6ee11a9d5"
      },
      parent: {
        value: "0f4ac6c4b750230096c3e4f6ee11a9fe", 
        display_value: "CHG0033046 "
      },
      ..., // all valid fields in record, example below
      short_description: {
        value: "Retire both nodes",
        display_value: "Retire both nodes"
      }
      __meta: {
        ignoredFields: ["no_such_field"]
      }
    }
  ]
}