---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Telecommunications Service Operations Management

# Telecommunications Service Operations Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) to proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, multi-domain telecom environments, helping teams improve service availability, operational efficiency, and customer satisfaction.

## Get started {#telecommunications-service-operations-management__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about how telecom service providers use Telecommunications Service Operations Management.](https://www.servicenow.com/docs/access?context=exploring-tsom&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US) | [ConfigurePlan and configure your Telecommunications Service Operations Management.](https://www.servicenow.com/docs/access?context=configuring-tsom&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US) |
| [UseUse Telecommunications Service Operations Management to track comprehensive telecom service operations.](https://www.servicenow.com/docs/access?context=using-tsom&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US) | [ReferenceGet Telecommunications Service Operations Management reference information.](https://www.servicenow.com/docs/access?context=components-installed-with-tsom&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US) |
[ ]

{#telecommunications-service-operations-management__table_acr_hnj_wfc}

## Additional resources {#telecommunications-service-operations-management__cf-app-landing-get-help}

Some ServiceNow resources that can provide you with helpful information are:

Release Notes
:   Learn more about what's new and changed in this release at [Telecommunications Service Operations Management (TSOM) release notes](https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US)

ServiceNow Community
:   Connect with other Telecommunications Service Operations Management users at [ServiceNow Community](https://community.servicenow.com/community)

ServiceNow Impact
:   Find useful resources related to your role and explore best practices at the [ServiceNow Impact](http://impact.servicenow.com)


ServiceNow University
:   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/now/lxp/home)

Support
:   Contact customer service support at <https://support.servicenow.com/now>