--- sourceDocument: Australia Telecommunications, Media, and Technology sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Telecommunications, Media, and Technology ft:clusterId : - telmt bundleId : - telmt workflow : - Customer and Industry --- # Telecommunications, Media, and Technology (TMT) # Telecommunications, Media, and Technology (TMT) {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer The ServiceNow® Telecommunications, Media, and Technology (TMT) unifies customer care, order management, network operations, and partner ecosystems on one AI-powered platform to modernize service provider operations. Built for service providers and technology companies, it enables businesses to scale and capitalize on the fast-growing "everything-as-a-service" opportunity by streamlining complex processes, automating workflows, and improving service delivery across customer, network, and partner interactions. TMT brings together legacy systems, streamlines service fulfillment workflows through automation, enables real-time management of network inventory, and coordinates complex processes involving customers, the network, and partners. Key benefits : * Reduce operational costs through process automation and system consolidation. * Accelerate time-to-market with out-of-the-box workflows for service activation and order management. * Improve customer experience with real-time visibility, intelligent alerting, and proactive issue resolution across the entire customer life cycle. * Real-time visibility across systems helps agents resolve issues on first contact and reduce escalations. * Improve agent efficiency with real-time visibility across systems that enables first-contact resolution and reduces escalations. {#telecom-media-tech-landing__ul_nnj_2qk_whc} {#telecom-media-tech-landing__table_azp_d1d_whc__entry__3} | Solutions | Overview | Applications | |-|-|-| | [Telecom Service Management (TSM)](https://servicenow-prod.fluidtopics.net/AzSLpUai~2ihQzeoWTNgMg "Telecommunications Service Management (TSM) unites customer service and network operations on a single AI-powered platform, enabling communication service providers to resolve issues faster, reduce costs, and improve customer satisfaction.") | Telecommunications Service Management (TSM) breaks down siloed legacy systems with a unified AI platform that connects service and network operations. Built with industry standards and AI capabilities, TSM enables faster adoption, reduces operational costs, and enhances customer loyalty for telecommunications providers. | * [Now Assist for Telecommunications, Media, and Technology](https://servicenow-prod.fluidtopics.net/pm21AYb_ee6uybr2S_pjpw "Use the ServiceNow Now Assist for Telecommunications, Media and Technology (TMT) application to summarize service problem cases, account onboarding cases, engagements, touchpoints, generate the case resolution notes, and summarize tests. You can enable your agents to understand the case context and test results so that they can propose quicker resolutions to your customers. Additionally, you can automate transformation mapping between provider and consumer instances in Service Exchange.") * [Customer Success Management](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing&version=australia&pubname=australia-acct-lifecycle-events&ft:locale=en-US) * [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&version=australia&pubname=australia-service-exchange&ft:locale=en-US) * [Proactive Service Experience Workflows](https://www.servicenow.com/docs/access?context=assurance-workflows&version=australia&pubname=australia-proactive-service-exp-workflows&ft:locale=en-US) * [Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/uXhF14HERfXCFOErwyKZoA "Efficiently identify and resolve service problems experienced by the customers with the ServiceNow Customer Service Problem Management (CSPM) application. Technology, media, and telecommunications (TMT) service providers can streamline their service management processes and ensure a seamless experience for their customers by leveraging this application.") * [Service Test Management](https://servicenow-prod.fluidtopics.net/gWJzLqsr3meyvLBNN9~Pnw "Define tests, set measurable thresholds, and monitor real-time execution with accuracy using the ServiceNow Service Test Management application. Streamline your testing process to improve performance, ensure reliability, and deliver consistent results in every scenario.") * Telecommunications Customer 360 {#telecom-media-tech-landing__ul_e3r_m1k_whc} | | [Technology Provider Service Management (TPSM)](https://servicenow-prod.fluidtopics.net/pO5Tu8PMU7VRfxj03hRF1A "Technology Provider Service Management (TPSM) is built to intelligently automate work so you can reduce contact center volumes, supercharge agent productivity, and maximize customer lifetime value. Continuous AI innovation is embedded into workflows, making it easy to extend AI to your as-a-service business models, accelerating value and fueling growth, all while reducing costs.") | Technology Provider Service Management (TPSM) automates work for technology providers to reduce contact center volumes, boost agent productivity, and maximize customer lifetime value. By embedding continuous AI innovation across customer-facing and internal workflows, TPSM enables as-a-service business models that accelerate value, fuel growth, and reduce costs. | * [Now Assist for Telecommunications, Media, and Technology](https://servicenow-prod.fluidtopics.net/pm21AYb_ee6uybr2S_pjpw "Use the ServiceNow Now Assist for Telecommunications, Media and Technology (TMT) application to summarize service problem cases, account onboarding cases, engagements, touchpoints, generate the case resolution notes, and summarize tests. You can enable your agents to understand the case context and test results so that they can propose quicker resolutions to your customers. Additionally, you can automate transformation mapping between provider and consumer instances in Service Exchange.") * [Customer Success Management](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing&version=australia&pubname=australia-acct-lifecycle-events&ft:locale=en-US) * [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&version=australia&pubname=australia-service-exchange&ft:locale=en-US) * [Proactive Service Experience Workflows](https://www.servicenow.com/docs/access?context=assurance-workflows&version=australia&pubname=australia-proactive-service-exp-workflows&ft:locale=en-US) {#telecom-media-tech-landing__ul_dx5_p1k_whc} | [Tabelle : 1. Solutions and benefits] {#telecom-media-tech-landing__table_azp_d1d_whc} For information on other telecommunication applications, see [List of applications](https://servicenow-prod.fluidtopics.net/eYQlku2xGRzGgpBQGQLkqQ#telecom-media-tech-landing__section_olz_s1v_j5b). ## List of applications {#telecom-media-tech-landing__section_olz_s1v_j5b} |-|-|-| | [Customer Service Problem ManagementHelps to streamline the resolution process for handling service-related problems](https://servicenow-prod.fluidtopics.net/uXhF14HERfXCFOErwyKZoA "Efficiently identify and resolve service problems experienced by the customers with the ServiceNow Customer Service Problem Management (CSPM) application. Technology, media, and telecommunications (TMT) service providers can streamline their service management processes and ensure a seamless experience for their customers by leveraging this application.") | [Customer Success Management Streamline, automate, and measure critical workflows across the enterprise.](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing&version=australia&pubname=australia-acct-lifecycle-events&ft:locale=en-US) | [Field Service Management for TelecommunicationsManage the field service workflow for the telecommunication industry customers.](https://servicenow-prod.fluidtopics.net/KXonbjGtEnDcVkOqSclLdg "The ServiceNow Field Service Management for Telecommunications (FSMT) application enables you to manage the field service workflow for the telecommunications customers. Use this application to streamline the appointment booking, service delivery, and assurance processes.") | | [Now Assist for Telecommunications, Media, and TechnologyHelps to summarize service problem cases, generate the case resolution notes, and summarize tests.](https://servicenow-prod.fluidtopics.net/pm21AYb_ee6uybr2S_pjpw "Use the ServiceNow Now Assist for Telecommunications, Media and Technology (TMT) application to summarize service problem cases, account onboarding cases, engagements, touchpoints, generate the case resolution notes, and summarize tests. You can enable your agents to understand the case context and test results so that they can propose quicker resolutions to your customers. Additionally, you can automate transformation mapping between provider and consumer instances in Service Exchange.") | [Product Support for Technology Deliver end-to-end workflows to resolve network related incidents, and proactively notify impacted customers.](https://www.servicenow.com/docs/access?context=assurance-workflows&version=australia&pubname=australia-proactive-service-exp-workflows&ft:locale=en-US) | [Sales and Order Management for TelecommunicationsCapture, manage, and fulfill customer and external service orders.](https://servicenow-prod.fluidtopics.net/lRf7WpeC_tABR0DxA3WSlg "The ServiceNow Sales and Order Management for Telecommunications (SOMT) enables to unify your sales, fulfillment, and service operations on one platform.") | | [Service Bridge Help customers and providers connect and track service requests directly between their instances.](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&version=australia&pubname=australia-service-exchange&ft:locale=en-US) | [Service Test ManagementHelps customers to precisely define, execute, and monitor service tests in real-time.](https://servicenow-prod.fluidtopics.net/gWJzLqsr3meyvLBNN9~Pnw "Define tests, set measurable thresholds, and monitor real-time execution with accuracy using the ServiceNow Service Test Management application. Streamline your testing process to improve performance, ensure reliability, and deliver consistent results in every scenario.") | [Strategic Portfolio Management for TelecommunicationsDefine and customize the tasks and requirements for your Fiber Rollout and 5G projects.](https://servicenow-prod.fluidtopics.net/EGgRws9wL62ln74iH2ztaA "The Strategic Portfolio Management for Telecom is a product that inherits all features of Strategic Portfolio Management along with the addition of two templates for Fiber Rollout and 5G Projects.") | | [Telecommunications Customer 360Get a unified view of customer data aggregated from different platforms](https://servicenow-prod.fluidtopics.net/IwkUIQ48FAUtO6ncsgEc~Q "The Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. Telecommunications Customer 360 is a new application in the Australia release.") | [Telecommunications Network Inventory Build and monitor your physical, logical networks, and provisioned services.](https://www.servicenow.com/docs/access?context=telecom-network-inventory&version=australia&pubname=australia-telecom-network-inventory&ft:locale=en-US) | [Telecommunications Service Operations Management Proactively monitor the health of your networks and services to prevent downtime.](https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management&version=australia&pubname=australia-telecom-service-ops&ft:locale=en-US) | [ ] {#telecom-media-tech-landing__table_cry_rvq_pvb} ## Additional resources {#telecom-media-tech-landing__section_ynx_fls_yhc} * Learn more about what's new and changed, see the [Telecommunications, Media, and Technology release notes](https://www.servicenow.com/docs/access?context=technology-industry-rn-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US). * Learn about Customer Service Management at [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * Log in to your ServiceNow® account and find additional information about implementing and deploying Telecommunications, Media, and Technology (TMT) features at [Now Create](https://learning.servicenow.com/nowcreate). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow) * Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html). * Connect with other Telecommunications, Media, and Technology (TMT) users at [Now Community](https://www.servicenow.com/community/crm-and-industry-solutions/ct-p/industry-solutions). {#telecom-media-tech-landing__ul_k5v_4ms_yhc}