---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Now Assist for Sales and Order Management for Telecommunications (SOMT)

# Now Assist for Sales and Order Management for Telecommunications (SOMT) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use the ServiceNow®
Now Assist for Sales and Order Management for Telecommunications (SOMT) application to automate enrichment and fulfillment tasks. This helps customers introduce new offerings without the need to build complex subflows. These AI Agents automatically suggest new tasks
based on similarities with previous orders and also provide flexibility by auto-correcting the agent's inputs related to new tasks.

## Get started {#somt-now-assist__section_l55_qrm_23c}

|-|-|
| [ExploreLearn more about Now Assist for Sales and Order Management for Telecommunications (SOMT)](https://servicenow-prod.fluidtopics.net/nrpwtqyFVJt0Ryf5ziq6OA "With the Now Assist for Sales and Order Management for Telecommunications (SOMT) application, you can use standalone AI agents to create a customer move order capture journey, create enrichment tasks, identify the tasks required for domain orders by using historical data from similar orders.") | [UseUse generative AI capabilities offered by Now Assist for Sales and Order Management for Telecommunications (SOMT)](https://servicenow-prod.fluidtopics.net/VjyCVLX1LhdCcMdyd4Fxnw "Use the Now Assist for Sales and Order Management for Telecommunications (SOMT) to complete tasks autonomously.") |
[ ]

{#somt-now-assist__table_rdm_5rm_23c} Wichtig:  
* Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#somt-now-assist__na-in-country-notice}
* Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#somt-now-assist__na-restricted-envs-notice}
* Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#somt-now-assist__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#somt-now-assist__ul_j3b_4vd_wcc}

## Troubleshoot and get help {#somt-now-assist__section_e1n_tc2_kbc}

* [ServiceNow Community AI \& Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#somt-now-assist__ul_lfv_yc5_bzb}

## AI limitations {#somt-now-assist__section_cbz_1wg_2zb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#somt-now-assist__p_kv2_nfg_h1c}

## Data processing {#somt-now-assist__section_dbz_1wg_2zb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#somt-now-assist__p_lv2_nfg_h1c}
For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).