---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Order fulfillment AI agent

# Now Assist for Sales and Order Management for Telecommunications (SOMT) AI agent collection Order fulfillment AI agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use the Order fulfillment AI agent to identify the tasks required for domain orders by using historical data from similar orders.

## Order fulfillment AI agent overview {#order-fulfillment-agent-somt__section_uwk_pvc_hhc}

The Order fulfillment AI agent uses historic order tasks to create the order tasks. If the historic data doesn't return any results, then an LLM is used to get the response. After decomposition, the Fulfillment AI Agent creates
order tasks by checking historical and applicable tasks.

Based on the domain order, this agent retrieves a list of tasks that must be fulfilled. For each such domain order, it uses historical data from similar orders to find all such tasks.

If the Product offering or Category fulfillment tasks defined in the decision table aren't available to create the fulfillment tasks for product, service, and resource, the default flow Service order Trigger Fulfillment AI Agent,
Resource order Trigger Fulfillment AI Agent, and Product order Trigger Fulfillment AI Agent is considered to create the fulfillment tasks for an order line item during the fulfillment process. For more information on configuring
decision tables, see [Decision tables](https://www.servicenow.com/docs/access?context=decision-table&version=australia&pubname=australia-application-development&ft:locale=en-US).

When a domain order is created, if a fulfillment process isn't defined for that domain order specification category, a place order task is created. When this task is assigned to an agent, it triggers the Fulfillment AI Agent for
this domain order.

To modify the Order fulfillment AI agent, [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US), and adjust the settings according to your requirements.

The Order fulfillment AI agent adds tasks apart from the generated tasks from GAF. To activate the GAF, see [Activate Group Action Framework (GAF) for Now Assist for Sales and Order Management for Telecommunications (SOMT)](https://servicenow-prod.fluidtopics.net/7Bh25NF~RynwYmbRck_AvA "Activate the Group Action Framework to enable Now Assist AI agents to collect information about the related records across your instance."). The GAF and AI search are both used for order tasks.

Role required: sn_somt_gen_ai.sales_and _order_fulfillment_ai_agent  
Wichtig:  
In the Edit trigger form, make sure that the Active button is turned on to enable the AI agent to trigger autonomously.

## Order fulfillment AI agent {#order-fulfillment-agent-somt__section_lnm_hhg_hhc}

To access the AI agent:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Order Fulfillment AI agent.

{#order-fulfillment-agent-somt__ol_cby_jhg_hhc}  
Wichtig:  
In the Edit trigger form, make sure that the Active button is turned on to enable the AI agent to trigger autonomously.

## Testing the AI agent {#order-fulfillment-agent-somt__section_ejq_mhg_hhc}

To access the use case testing page:

* Navigate to AllAI Agent StudioTesting.
* On the Overview page, select Test use cases.
{#order-fulfillment-agent-somt__ul_ixr_nhg_hhc}