---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Products card

# Products card {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

The products card displays a list of all products associated with the account, consumer, or contact.  
The top 5 active sold products sorted by state and name are displayed. For each sold product, the following details are displayed:

* Heading: The name of the sold product by default. Configurable to any field from the product data table.
* Subheading: The product specification category by default. Configurable to any field from the product data table.
* Count indicators: Shows the count of the following related records associated with the sold product:
  * Cases
  * Service problem cases
  * Incidents
  * Test results
  {#c360-products-card__ul_rwr_z2s_33c} Each related record indicator shows the total count. Select a record indicator to view a pop-up dialog box listing showing the top 3 records sorted by created date. Select the link to drill down to the record page.
{#c360-products-card__ul_erc_fyr_33c}  
Hinweis:  
Only top-level sold products are shown in the table. Products with a parent sold product are excluded.  
You can do the following:

* Filter the list of sold products displayed by Location but this can be configured.
* Specify a search criteria to view the list of sold products that meet the criteria.
* Select the icon to drill down to the sold product record page.
* Select the Run diagnostics icon to run diagnostics against a sold product.
* Select the icon and select Change order to create a change order record. This creates a customer order record and sets the context (account, consumer, or contact) and updates the Order type field to Product, and Order action field to Change.
* If there are more than 5 sold products, select View all to view all the products on the Sold Product page.
{#c360-products-card__ul_x4s_jcs_33c}

You can configure variables such as tables, display fields, and query conditions. See [Configure the products card variables](https://servicenow-prod.fluidtopics.net/dmUzliJbSfeC_W~by_LS4g "Configure the variables in the product card.") for details.

## Run diagnostics {#c360-products-card__run-diag}

Use this option to initiate service tests such as a speed test or connection test against a customer's sold products. Tests must be configured against the sold product's model ID before they appear as available options.

You can run diagnostics from:

* A specific product: Select the Run diagnostics icon on a sold product list item. The available tests configured against that product's model ID are shown.
* Page level: Select Run diagnostics without a product selected. All sold products associated with the current account are listed. The agent selects a product, and the available tests for that product are shown.

After selecting a test and initiating it, a confirmation is shown that the test has been initiated. Once a test is run, the result is created as a record. Refresh the page to view the test results counter updated. Select the test
results to view the top 3 three test results sorted by creation date. Select the link to drill down to the record page.