---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Insights card variarbles

# Configure the insights card variables {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure the variables in the insights card.

## Vorbereitungen

Role required: sn_telecom_c360.admin

## Prozedur

1. Navigate to AllTelecom Customer 360Guided Setup and select Get Started.
2. Select 360 CardsInsights.
3. Modify the following variables.  
   {#c360-configure-insights-card__entry__2}

   | Variable name | Description |
   |-|-|
   | Enable proactive trigger | This variable is enabled by default. If this variable is disabled, the insights are not automatically generated when you open the customer or consumer account. After you open the account, select Generate telecom customer 360 insights to generate the insights for the account. |
   [ ]

**Zugehörige Konzepte**   

* [Insights card](https://servicenow-prod.fluidtopics.net/QdoycLpHzijtjpe~KrqzUg "The card provides AI-generated customer health insights and recent customer issue insights for a consumer or a customer account.")