---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Activate

# Activate Telecommunications Customer 360 {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

If you have an admin role, you can activate the Telecommunications Customer 360 application. The Telecommunications Customer 360 (com.sn_telecom_c360) plugin is available as a separate subscription. The application includes the demo data and installations that are related to ServiceNow® Store applications and plugins.

The Telecommunications Customer 360 (com.sn_telecom_c360) plugin activates these related plugins, if they aren't already active.
{#c360-activate__table_irf_bvw_l3c__entry__2}

| Plugin / Scoped app | Details |
|-|-|
| Customer Service | `com.sn_customerservice` |
| Customer Central | `com.sn_csm_customer_central` |
| Customer Service Billing Account | `com.snc.billing_account` |
| Order to cash common architecture | `com.sn_otc` |
| Case management for invoice operations | `com.sn_csm_invoice` |
| Customer Lifecycle Management Workflows | `com.snc.customer_lifecycle_mgmt_workflows` |
| Case Playbook for Complaints | `com.sn_csm_complaint_caseflow` |
| Order management for TMT | `com.sn_om_tmt` |
| Customer Service Problem Management | `com.sn_sprb_mgmt` |
| Customer 360 data configuration | `com.sn_c360_dataconfig` |
[ ]

{#c360-activate__table_irf_bvw_l3c}