---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/telecom-media-technology

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Customer Success Management

# Customer Success Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Customer Success Management application enables service providers to streamline, automate, and measure critical workflows across the entire enterprise customer journey---from onboarding and adoption to renewals.
Wichtig:  
Account Lifecycle Events has been renamed to Customer Success Management in Zurich.

## Get started {#account-lifecycle-events-landing__cf-app-landing-get-started}

By embedding workflow automation into customer success management, Customer Success Management helps providers enhance customer experiences, accelerate time to value, and maximize return on investment. It also fosters seamless collaboration between the accounts, sales, and delivery
teams, all within the unified ServiceNow AI Platform. 

|-|-|
| [ExploreLearn about the key features and benefits of Customer Success Management](https://www.servicenow.com/docs/access?context=account-lifecycle-explore&version=australia&pubname=australia-acct-lifecycle-events&ft:locale=en-US) | [ConfigurePlan and customize Customer Success Management to meet your needs](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing-page&version=australia&pubname=australia-acct-lifecycle-events&ft:locale=en-US) |
| [UseUse Customer Success Management to manage the account lifecycle](https://www.servicenow.com/docs/access?context=account-lifecycle-customer-success-landing-page&version=australia&pubname=australia-acct-lifecycle-events&ft:locale=en-US) | [Reference Get information about the data model and installed components](https://www.servicenow.com/docs/access?context=account-lifecycle-reference&version=australia&pubname=australia-acct-lifecycle-events&ft:locale=en-US) |
[ ]

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## Additional resources {#account-lifecycle-events-landing__section_eyd_rpv_klb}

* Learn more about what's new and changed, see the [Customer Success Management release notes](https://www.servicenow.com/docs/access?context=account-lifecycle-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Success Management features at [Now Create](https://learning.servicenow.com/nowcreate).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [ServiceNow Impact](https://www.servicenow.com/industries/telecom.html).
* Connect with other Customer Success Management users at [Now Community](https://www.servicenow.com/community/).
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