---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure a survey in the Connect chat support

# Configure a survey in the Connect chat support {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable a user to take a survey after chatting with a support agent.

## Vorbereitungen

Role required: admin or survey_admin  
Hinweis:  
The Connect Support plugin (com.glide.connect.support) should be activated.

## Prozedur

1. Navigate to AllConnect SupportSupport AdministrationChat Survey.
2. Click New.
3. In the Chat Survey form, fill the fields.  
   {#take-survey-connect-chat__table_zc5_vxt_zfb__entry__2}

   | Field | Description |
   |-|-|
   | Survey | Survey whose instance should be available in Connect Support. |
   | Type | Type of chat where the survey is available. Connect: Survey is available in Connect Support. |
   | Chat queue | Chat queue where the survey is available. |
   | Active | Specifies if the chat survey configuration is active. |
   | Description | Description of the chat survey configuration. |
   [Tabelle : 1. Chat Survey form fields]

   {#take-survey-connect-chat__table_zc5_vxt_zfb}
4. Click Submit.  
   When a support agent of the assignment group associated with the chat queue ends a chat with a user, the survey instance is available in the chat window for the users.  
   Hinweis:  
   The survey URL displayed after a connect chat is not a clickable link in the Virtual Agent chat widget. Copy and paste the URL to access the survey.
**Zugehörige Konzepte**   

* [Email notifications for surveys](https://servicenow-prod.fluidtopics.net/tp7LhNg8ZQ9NsiefIUxjKg "When an administrator creates a survey and assigns it to a user, an email notification is sent to the user. Selecting the survey link in the email notification redirects the user to the survey page, where the user can take the survey. This type of survey is called a non-triggered survey.")
* [Survey URLs](https://servicenow-prod.fluidtopics.net/Sk8DjePVzhJe~OEfBOSSxQ "You can distribute a survey by giving survey users a survey URL.")
* [Sharing surveys](https://servicenow-prod.fluidtopics.net/IxQ3ZeyoDm9fyZK7sPsgkg "You can export a survey and then import it to a different ServiceNow instance.")  
**Zugehörige Tasks**   

* [Send survey invitations to users](https://servicenow-prod.fluidtopics.net/3KIUjCH5a6IDITDLwX3jEQ "You can send survey invitations using the Assign Survey or Send Invitations buttons on the Survey Definition form.")
* [Define a recipients list for surveys](https://servicenow-prod.fluidtopics.net/4ops5BK_ThPml4Q5JKNRog "Use a recipients list to define targeted set of users for whom the survey invite can be sent. You can use a recipients list for multiple surveys.")
* [Add a recipients list to a survey](https://servicenow-prod.fluidtopics.net/m2Jylcgz50a71gnyqiA09g "Send the survey invites to targeted sets of users by adding a recipients list to a survey.")
* [Embed a survey within the Outlook email client](https://servicenow-prod.fluidtopics.net/timDzXxRutDZfsVRyLMr1Q "Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab.")
* [Enable localization for a survey](https://servicenow-prod.fluidtopics.net/2wVQitbMJPWsIO~7Fzdl8Q "Enable a survey user to take a survey in multiple languages.")
* [Create a survey module](https://servicenow-prod.fluidtopics.net/NZo_sZlO2vRVrHOOi4hYzg "You can create a module that opens a survey.")
* [Monitor incoming Connect Support conversations](https://servicenow-prod.fluidtopics.net/OzpYXL_uvI5LgH5sGthcnQ "In the support tab of the Connect sidebar, you can monitor the queues for which you are an agent and accept incoming conversations.")