---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Deactivate auto-notification for surveys

# Deactivate auto-notification for surveys {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Deactivate an auto-notification to avoid a problem that causes a second
system-generated email notification being sent to a user.

## Vorbereitungen

Role required: admin or survey_admin

## Warum und wann dieser Vorgang ausgeführt wird

When a survey is assigned to a user, an email notification containing a general
survey URL is sent to the user. But sometimes, the user might receive a second
system-generated notification.

## Prozedur

1. Navigate to AllSystem NotificationEmailNotifications.
2. Open the Survey Invitation notification.
3. Configure the form to add the Send to event creator option to the Who will receive section.  
   The Send to event creator option is selected by default.
4. Clear the Send to event creator check box.  
   The system no longer sends auto-notification messages to survey users.
**Zugehörige Tasks**   

* [Obtain and distribute a general survey URL](https://servicenow-prod.fluidtopics.net/r12PBIU6CQNjAKkdOJZ7mQ "You can distribute a general survey URL to allow any eligible user to open a survey questionnaire.")
* [Obtain a survey instance URL](https://servicenow-prod.fluidtopics.net/~7cAsU~nkrCihdakcJJefA "You can distribute a survey instance URL to allow the assigned user to open a survey questionnaire.")
* [Test a survey URL](https://servicenow-prod.fluidtopics.net/UB4W~5r1nXusJ1G5nvlgGg "When there are survey users associated with a survey, the survey is restricted so only those users can use the survey URL. You can test the survey URL to ensure it is restricted.")