---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create or modify survey questions

# Create or modify survey questions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can create and administer survey questions.

## Vorbereitungen

Role required: admin or survey_admin

## Warum und wann dieser Vorgang ausgeführt wird

Changes to a survey, such as the addition of questions or the modification of
question templates, do not apply immediately to the existing survey instances.
However, the changes apply immediately to any new survey instances that are created
after the changes are saved.

## Prozedur

1. Navigate to AllSurveyView Surveys.
2. Open a survey definition.
3. In the Metric Categories related list, open a category.
4. In the Assessment Metrics related list, open an existing question or click New.  
   Each survey question is stored as a record on the Assessment Metric \[asmt_metric\] table with a modified view for survey use.
5. On the Survey Question form, fill in the fields.  
   The fields that appear depend on the selected Data type.

   For a description of the field values, see [Survey Question form](https://servicenow-prod.fluidtopics.net/dlUgWftHYivU~IHwe~WVsA "Description of the field values for the Survey Question form.").
6. Save the record.  
   Hinweis:  
   * Be sure to create answer options if you select the Choice or Likert Scale data type.
   * You cannot delete a survey question (metric) with user responses. To delete a survey question with user responses, you should delete the responses, and then delete the survey question.
   {#t_CreateOrModifySurveyQuestions__ul_fdc_tvh_mbb}
{#t_CreateOrModifySurveyQuestions__steps_fby_cpv_rp}
**Zugehörige Konzepte**   

* [Survey question template](https://servicenow-prod.fluidtopics.net/vhehtq43jKcyTae~_ANykQ "Question templates define reusable sets of answer options for survey questions.")
* [Survey question template](https://servicenow-prod.fluidtopics.net/vhehtq43jKcyTae~_ANykQ "Question templates define reusable sets of answer options for survey questions.")
* [Survey trigger conditions](https://servicenow-prod.fluidtopics.net/dtF46gcd8iGVa~2r1Fjriw "Trigger conditions specify when to send a particular survey and the persons to send it to.")  
**Zugehörige Tasks**   

* [Add a metric category and metric in the question bank for surveys](https://servicenow-prod.fluidtopics.net/yB3YfsxjSpLs1VofHYNnNg "Reuse the question categories (metric categories) and questions (metrics) added in the question bank for surveys. You can add metric categories or metrics from the question bank to a survey, or from the survey to a question bank.")
* [Create or modify answer options](https://servicenow-prod.fluidtopics.net/FfKEXq3ORohjxWP64eegwQ "You must create answer options, called metric definitions, for survey questions that have Data type set to Choice or Likert Scale.")
* [Change the order of survey questions](https://servicenow-prod.fluidtopics.net/RsseAapng2UtMpqdPXt48A "You can easily reorder survey questions at the category level or the question level.")  
**Zugehörige Verweise**   

* [Survey question data types](https://servicenow-prod.fluidtopics.net/F5UeKOu777wh_tKfwTRZzQ "You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.")
* [Trigger condition example](https://servicenow-prod.fluidtopics.net/Iq4jcCndN~olRrHfomhObw "You can send out auto-triggered surveys when an incident is closed or resolved.")