---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create or modify answer options

# Create or modify answer options {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You must create answer options, called metric definitions, for survey questions that
have Data type set to Choice or Likert Scale.

## Vorbereitungen

Role required: admin or survey_admin

## Warum und wann dieser Vorgang ausgeführt wird

Changes to a survey, such as the addition or modification of answer options, apply to
existing survey instances immediately.

## Prozedur

1. Navigate to AllSurveyQuestions.
2. Open a choice or Likert scale survey question.
3. In the Assessment Metric Definitions related list, open a metric definition or click New.  
   Each answer option is stored as a record on the Assessment Metric Definition \[asmt_metric_definition\] table.
4. Complete the Assessment Metric Definition form.  
   {#t_CreateOrModifyAnswerOptions__table_rkj_5jw_rp__entry__2}

   | Field | Description |
   |-|-|
   | Display | Text to appear as the answer option. |
   | Value | Numeric value, greater than or equal to zero, to which the answer option equates. Values determine the order in which answer options appear. See the example below. Values are also used to calculate survey results. Each metric definition for a given question must have a different Value. |
   [Tabelle : 1. Assessment Metric Definition fields]

   {#t_CreateOrModifyAnswerOptions__table_rkj_5jw_rp}
5. Click Submit.

## Beispiel

On survey questionnaires, the answer options for a question appear in order from
smallest to largest Value. For example, consider the survey
question How do you feel? with the answer options
Good, Neutral, and Bad. The
following table shows the answer option order based on the
Value.
{#t_CreateOrModifyAnswerOptions__table_xdq_nkw_rp__entry__3}

| Answer option | Value | Order |
|-|-|-|
| Good | 1 | First |
| Neutral | 3 | Second |
| Bad | 5 | Third |
[Tabelle : 2. Answer option order based on value]

{#t_CreateOrModifyAnswerOptions__table_xdq_nkw_rp}

If you use survey result calculations, ensure the question Scale definition is set appropriately based on the answer options. In the
previous example, if you want the answer option Good to earn the
highest score, the scale definition should be Low because
Good has the smallest value.
**Zugehörige Konzepte**   

* [Survey question template](https://servicenow-prod.fluidtopics.net/vhehtq43jKcyTae~_ANykQ "Question templates define reusable sets of answer options for survey questions.")  
**Zugehörige Tasks**   

* [Create or modify survey questions](https://servicenow-prod.fluidtopics.net/6mN~XfYdTjsqXLH5DMeWsg "You can create and administer survey questions.")
* [Add a metric category and metric in the question bank for surveys](https://servicenow-prod.fluidtopics.net/yB3YfsxjSpLs1VofHYNnNg "Reuse the question categories (metric categories) and questions (metrics) added in the question bank for surveys. You can add metric categories or metrics from the question bank to a survey, or from the survey to a question bank.")
* [Change the order of survey questions](https://servicenow-prod.fluidtopics.net/RsseAapng2UtMpqdPXt48A "You can easily reorder survey questions at the category level or the question level.")  
**Zugehörige Verweise**   

* [Survey question data types](https://servicenow-prod.fluidtopics.net/F5UeKOu777wh_tKfwTRZzQ "You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.")