---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create a metric template

# Create a metric template {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a metric template to define reusable rating scales for evaluating non-scripted
metrics.

## Vorbereitungen

Role required: assessment_admin or admin

## Prozedur

1. Navigate to AllAssessmentsMetric DefinitionTemplates.
2. Click New.
3. Fill in the Name field on the Assessment Metric Template form. {#t_CreateAMetricTemplate__step3_name-field}
{#t_CreateAMetricTemplate__step3_name-field}
4. To use images for template choices, such as for image scale questions, select Allow Image. {#t_CreateAMetricTemplate__step4_allow-images}
{#t_CreateAMetricTemplate__step4_allow-images}
5. Click Submit. {#t_CreateAMetricTemplate__step5_submit}
{#t_CreateAMetricTemplate__step5_submit}
6. Under the Assessment Template Definitions related list, click New.  
   Create a template definition for each answer option you want to appear on an assessment question. {#t_CreateAMetricTemplate__step6_new-definition}
{#t_CreateAMetricTemplate__step6_new-definition}
7. Fill in the following fields:  
   * Display: Enter the text to appear as the answer option.
   * Value: Enter a numeric value, equal to or greater than zero, that you want the answer option to equate to. Values are used in results calculations.
   * Selected Image: Click to add the image to use for selected state.
   * Unselected Image: Click to add the image to use for unselected state.

   {#t_CreateAMetricTemplate__ul_hmp_lfs_z4}

   When you view assessment questions that use templates, answer options appear
   in order from least to greatest Value.  
   Tipp:  
   To prevent reporting confusion, no two template definitions for a given template should have the same Value. {#t_CreateAMetricTemplate__step7_field-descriptions}
{#t_CreateAMetricTemplate__step7_field-descriptions}
8. Click Update. {#t_CreateAMetricTemplate__step8_update}
{#t_CreateAMetricTemplate__step8_update}
* **[Metric templates](https://servicenow-prod.fluidtopics.net/qM151Y0BgGuoD1IfRH73Pw)**   
  Metric templates define reusable rating scales for evaluating non-scripted metrics.
* **[Update a metric minimum and maximum value to match a template](https://servicenow-prod.fluidtopics.net/frnIgfVxSO9p_re~rCdKcg)**   
  For assessment results to be properly calculated, the Min and Max values of a metric that uses a template must be equal to the smallest and largest template definition Value, respectively.

**Zugehörige Konzepte**   

* [Assessment metrics](https://servicenow-prod.fluidtopics.net/MFPRf1_1e2JgOrXEWERHog "In the Assessments application, a metric is a trait or value used to evaluate assessable records.")  
**Zugehörige Tasks**   

* [Create an assessment metric for a category](https://servicenow-prod.fluidtopics.net/w~TtVMlLt1dUiNBR7j2e~w "After you create a category, create metrics you can use to evaluate the assessable records for that category.")
* [Create an assessment metric definition](https://servicenow-prod.fluidtopics.net/hBuM3xvdAIKtHcV1n4ACXg "Metrics with Choice or Likert Scale data types must have metric definitions defined to represent answer options on questionnaires.")