---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Survey scorecard question results

# Survey scorecard question results {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Question Results filter displays the result of all questions or an individual question using charts or lists. For the String, Attachment, Date, Date/time, Reference, and Ranking data types, the results are displayed in the
list view. The results of all other data types are displayed in the pie chart view.

## Pie chart

The pie chart shows question results for all data types other than those that are displayed in the list view. See [Survey question data types](https://servicenow-prod.fluidtopics.net/F5UeKOu777wh_tKfwTRZzQ "You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.").

* Checkbox.
* Boolean.
* Choice.
* Likert Scale.
* Number.
* Percentage.
* Yes/No.
* Image Scale.
* Multiple Selection.
* Template. The question result shows the aggregated net promoter score (NPS) with promoters, detractors, and passives.  
  {#r_SurveyScorecardQuestionResults__table_vzg_yqw_12b__entry__2}

  | Question score | NPS category |
  |-|-|
  | 9 or 10 | Promoter |
  | 7 or 8 | Passive or Neutral |
  | 0 to 6 | Detractor |
  [Tabelle : 1. Net promoter score categories]

  {#r_SurveyScorecardQuestionResults__table_vzg_yqw_12b}  
  The result is calculated as:
  * %Promoters = Number of promoters / Sample size
  * %Detractors = Number of detractors / Sample size
  * %Passives = Number of passives / Sample size
  * NPS = %Promoters - %Detractors
  {#r_SurveyScorecardQuestionResults__ul_c5y_2rw_12b}
{#r_SurveyScorecardQuestionResults__ul_md3_qck_sbb}  
Hinweis:  
The Checkbox and Yes/No data types are combined into the Boolean data type in the survey designer.  
When a user submits a survey, three records (one for each Timeframe) will be created/ updated- Year, Quarter, and Monthly in the asmt_nps_result table. For example, if a user submits a survey on November month of 2023, which falls under Quarter 3. Then three records are generated for the dates.

* Year: 2023-01-01
* Quarter: 2023-10-01
* Monthly: 2023-11-01
{#r_SurveyScorecardQuestionResults__ul_xpm_nqz_lzb}Now if a second user submits in December month of 2023, which falls under same Quarter 3, as above scenario. Then only a single record is created for Monthly Time frame.  
Abbildung : 1. Survey scorecard question results - pie chart
**Zugehörige Tasks**   

* [Export a survey scorecard as an image](https://servicenow-prod.fluidtopics.net/_Oi_Do5ZY8OxIUUauDmPiw "You can export a scorecard as an image to use in presentations or other documents.")  
**Zugehörige Verweise**   

* [Survey scorecard category results](https://servicenow-prod.fluidtopics.net/bHkwEgZwvjo8ZgcNiKeByQ "The Category Results view is a stacked bar chart showing survey results for all questions in an individual category or all categories by respondent count.")
* [Survey scorecard average ratings](https://servicenow-prod.fluidtopics.net/5t1WRN2rkbJHEeXEfKWMHQ "The Average Ratings view displays the weighted average rating for each survey question in an individual category or all categories.")
* [Survey scorecard history](https://servicenow-prod.fluidtopics.net/cf6oDCB~qhzalUVRJ4GgjQ "The History view compares the current ratings for the categories and their questions with ratings from the previous three years or four quarters.")