---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Survey scorecard history

# Survey scorecard history {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The History view compares the current ratings for the categories and their questions
with ratings from the previous three years or four quarters.
Ratings that have declined are highlighted in red and display negative numbers. Ratings
that have improved are highlighted in green with positive numbers. Arrow icons beside the
values in the Diff column indicate the trend of the current survey
against the previous survey.

Point to a category to display a line chart that shows the rating trend for that category.
Click a category to view the Survey Category form containing the survey questions.  
Abbildung : 1. Survey scorecard trend chart

## 3 years

To calculate the current ratings, the system averages the ratings from the trailing twelve month (TTM) period. The Diff column shows the discrepancy between the current ratings and the previous calendar year's ratings.Abbildung : 2. Survey scorecard history - 3 years

## 4 quarters

Quarterly surveys compare the average rating for each question and category in the current quarter against the average ratings from the previous four quarters. The Diff column shows the discrepancy between the current ratings and the previous quarter's ratings. The column labels count backward, by quarter from the current quarter. For example, if the current quarter is the 3rd quarter of 2015, then the previous quarters appear as 2nd \[2015\], 1st \[2015\], 4th \[2014\], and 3rd \[2014\]. All four of the previous quarters appear, whether or not there was any data for those quarters.Abbildung : 3. Survey scorecard history - 4 quarters
**Zugehörige Tasks**   

* [Export a survey scorecard as an image](https://servicenow-prod.fluidtopics.net/_Oi_Do5ZY8OxIUUauDmPiw "You can export a scorecard as an image to use in presentations or other documents.")  
**Zugehörige Verweise**   

* [Survey scorecard category results](https://servicenow-prod.fluidtopics.net/bHkwEgZwvjo8ZgcNiKeByQ "The Category Results view is a stacked bar chart showing survey results for all questions in an individual category or all categories by respondent count.")
* [Survey scorecard question results](https://servicenow-prod.fluidtopics.net/XJxiSD_bVJUwiO~fVsCucQ "The Question Results filter displays the result of all questions or an individual question using charts or lists. For the String, Attachment, Date, Date/time, Reference, and Ranking data types, the results are displayed in the list view. The results of all other data types are displayed in the pie chart view.")
* [Survey scorecard average ratings](https://servicenow-prod.fluidtopics.net/5t1WRN2rkbJHEeXEfKWMHQ "The Average Ratings view displays the weighted average rating for each survey question in an individual category or all categories.")