---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Scorecard history

# Scorecard history {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The History view compares the current ratings for the categories and their questions
with ratings from the previous three years or four quarters..
Ratings that have declined are highlighted in red and display negative numbers. Ratings
that have improved are highlighted in green with positive numbers. Arrow icons beside the
values in the Diff column indicate the trend of the current ratings
against the previous ratings. Ratings are only calculated for [scored
questions](https://servicenow-prod.fluidtopics.net/fvrJEJ7vmpeHVil3oFDUrA "Only scored questions are considered when calculating category and quiz results.") questions.

Point to a category to display a line chart that shows the rating trend for that category.
Click a category to view the Metric Category form containing the questions.  
Abbildung : 1. Scorecard trend chart

3 Years: To calculate the current ratings, the system averages the
ratings from the trailing twelve month (TTM) period. The Diff column
shows the discrepancy between the current ratings and the previous calendar year's
ratings.  
Abbildung : 2. Scorecard history - 3 years

4 Quarters: Quarterly quizzes compare the average rating for each
question and category in the current quarter against the average ratings from the previous
four quarters. The Diff column shows the discrepancy between the
current ratings and the previous quarter's ratings. The column labels count backward, by
quarter from the current quarter. For example, if the current quarter is the 3rd quarter of
2013, then the previous quarters appear as 2nd \[2013\], 1st \[2013\], 4th \[2012\], and 3rd
\[2012\]. All four of the previous quarters appear, whether or not there was any data for
those quarters.  
Abbildung : 3. Scorecard history - 4 quarters