---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Migrated question review

# Migrated question review {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

To maintain accurate result calculations, you may need to make minor adjustments to
some of the migrated survey records to ensure results are calculated correctly.
Hinweis:  
The assessment engine provides a built-in result calculation feature that converts each survey response to a score between 0 and 10. The configuration required to maintain accurate result calculations is advanced and is not recommended for basic survey implementations. If you do not plan to use result calculation data, ignore the information in this section.

For each legacy question migrated, the system creates a survey question record on the
Assessment Metric \[asmt_metric\] table. For legacy questions of the Multiple Choice and Select Box types, the system also creates a
metric definition record, on the Assessment Metric Definition \[asmt_metric_definition\]
table, for each legacy question choice.  
{#r_ReviewMigratedQuestions__table_ywy_sph_45__entry__2}

| Survey question choice field | Related metric definition field |
|-|-|
| Text | Display |
| Value (can be any string value) | Value (must be a numerical value) |
| Order | Value (metric definition with smallest Value is first) |
[Tabelle : 1. Comparable metric definitions and survey question choices]

{#r_ReviewMigratedQuestions__table_ywy_sph_45}

When the system migrates legacy survey question choices, it uses the legacy
Order to set each metric definition Value.
For the legacy question choice with the smallest Order, the
corresponding metric definition Value is set to
1. For the legacy question choice with the next smallest
Order, the metric definition Value is
2, and so on.

The Scale definition field on the migrated Survey Question form
determines whether smaller or bigger metric definition values equate to a good score in
survey result calculations. By default, the scale definition is set to
High, meaning bigger values are good. When you migrate a legacy
survey, check that the default scale definition makes sense for each question.

For example, the following tables depict a sample migrated question and the metric
definitions automatically created for it. Recall that the system uses the order of the
legacy survey question choices to set the metric definition value.
Excellent has the lowest Order value, so
when the system creates a metric definition for this question choice, the
Value is set to 1. In this case the default
scale definition value, High, does not make sense, as the system will
calculate the worst scores for responses of Excellent.
{#r_ReviewMigratedQuestions__table_p1m_t5q_hr__entry__3}

| Question choice text | Question choice vlue | Question choice order |
|-|-|-|
| Excellent | A | 100 |
| Good | B | 200 |
| Fair | C | 300 |
| Poor | D | 400 |
[Tabelle : 2. Legacy question: Please rate the overall quality of your service]

{#r_ReviewMigratedQuestions__table_p1m_t5q_hr} {#r_ReviewMigratedQuestions__table_nfc_y5q_hr__entry__2}

| Metric definition display | Metric definition value |
|-|-|
| Excellent | 1 |
| Good | 2 |
| Fair | 3 |
| Poor | 4 |
[Tabelle : 3. Migrated question: Please rate the overall quality of your service]

{#r_ReviewMigratedQuestions__table_nfc_y5q_hr} If there are no Order values for the legacy survey question choices, the
system sets each corresponding metric definition Value based on the
alphanumeric order of the legacy Text value.
{#r_ReviewMigratedQuestions__table_hzb_cvq_hr__entry__2}

| Metric definition display | Metric definition value |
|-|-|
| Excellent | 1 |
| Good | 2 |
| Fair | 3 |
| Poor | 4 |
[Tabelle : 4. Migrated question: Please rate the overall quality of your service]

{#r_ReviewMigratedQuestions__table_hzb_cvq_hr}

You may also need to change the Scale definition setting for other
migrated questions. For details, see the scale definition recommendations for each survey
question data type.
**Zugehörige Tasks**   

* [Migrate a legacy survey](https://servicenow-prod.fluidtopics.net/hi6NOiqCftscuk528V_h1w "Migrate a legacy survey and its related records to take advantage of a more powerful feature set.")  
**Zugehörige Verweise**   

* [Survey question migration](https://servicenow-prod.fluidtopics.net/5BpREe~J0EFTujtA2CJlNw "Before you migrate a legacy survey, understand that some legacy survey questions cannot be migrated due to incompatible question types.")
* [Migrated components](https://servicenow-prod.fluidtopics.net/Jh900yTl3LViw_qEMq1oiQ "When you migrate a survey, the system maps records from survey tables to assessment tables.")