---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Metric templates

# Metric templates {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Metric templates define reusable rating scales for evaluating non-scripted metrics. {#r_MetricTemplates__ph_metric-template-description}
Each answer option on the scale is defined as a template definition, much like a metric
definition. For example, the metric template named Satisfaction contains the template
definitions: Very Satisfied, Satisfied,
Neutral, Dissatisfied, and Very Dissatisfied.  
Metric templates are available for metrics that have Template as the Data type. The following metric templates are available by default.{#r_MetricTemplates__table_t42_nds_z4__entry__2}

| Name | Assessment template definition |
|-|-|
| Likert 5 | Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree |
| Satisfaction | Very Dissatisfied, Dissatisfied, Neutral, Satisfied, Very Satisfied |
| Frequency | Never, Seldom, Sometimes, Most of the time, All of the time |
| Amount | None, Few or little, Average amount, Many, Quite a lot |
| Size | Very Small, Small, Average, Large, Very Large |
| Quality | Very Poor, Poor, Average, Good, Very Good |
| Complexity | Very Complex, Complex, Moderate, Simple, Very Simple |
[Tabelle : 1. Default metric templates]

{#r_MetricTemplates__table_t42_nds_z4}
**Zugehörige Konzepte**   

* [Assessment metrics](https://servicenow-prod.fluidtopics.net/MFPRf1_1e2JgOrXEWERHog "In the Assessments application, a metric is a trait or value used to evaluate assessable records.")  
**Zugehörige Tasks**   

* [Create an assessment metric definition](https://servicenow-prod.fluidtopics.net/hBuM3xvdAIKtHcV1n4ACXg "Metrics with Choice or Likert Scale data types must have metric definitions defined to represent answer options on questionnaires.")