---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Assessment scorecard history

# Assessment scorecard history {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The History view compares the current ratings for each category with ratings from the
previous three years or four quarters.
Ratings that have declined are highlighted in red and display negative numbers. Ratings that have improved are highlighted in green with positive numbers. Arrow icons beside the values in the Diff column indicate the trend of the current assessment against the previous assessment.

* 3 Years: To calculate the current ratings, the system averages the ratings from the trailing twelve month (TTM) period. The Diff column shows the discrepancy between the current ratings and the previous calendar year's ratings. Abbildung : 1. Scorecard history - 3 years
* 4 Quarters: Quarterly assessments compare the average rating for each category in the current quarter against the average ratings from the previous four quarters. The Diff column shows the discrepancy between the current ratings and the previous quarter's ratings. The column labels count backward, by quarter from the current quarter. For example, if the current quarter is the 3rd quarter of 2013, then the previous quarters appear as 2nd \[2013\], 1st \[2013\], 4th \[2012\], and 3rd \[2012\]. All four of the previous quarters appear, whether or not there was any data for those quarters.Abbildung : 2. Scorecard history - 4 quarters
{#r_History__ul_zbh_yqq_w4}
**Zugehörige Tasks**   

* [Create a link to a scorecard](https://servicenow-prod.fluidtopics.net/MBOTlqaDNB1RcXsGiG3FZQ "Users with the admin role can create UI actions that allow users to view scorecards from tables.")  
**Zugehörige Verweise**   

* [Assessment scorecard averages](https://servicenow-prod.fluidtopics.net/3lS50cCbqvhDCWLjp_YWlw "The Averages view compares the current ratings for an assessable record in each metric category with the average, minimum, and maximum values from all assessable records in the filter. All ratings are from assessments generated over the trailing twelve months (TTM).")
* [Assessment scorecard categories](https://servicenow-prod.fluidtopics.net/ZR_mrzbP57lClbALODO3_A "The Categories view displays a bar chart showing the average ratings for each category in the selected time interval.")
* [Assessment scorecard category metrics](https://servicenow-prod.fluidtopics.net/xMK25d~qPshCnJz1K9UGHA "The Category Metrics view displays the weighted average results for each metric within a category. Use this view to learn how individual metrics affect the overall rating for the category.")
* [Assessment scorecard head-to-head compare view](https://servicenow-prod.fluidtopics.net/XfyXk0Yt5yQ0mFYluPhXPg "The Head to Head Compare view allows you to compare the ratings of two assessable records of the same type. Select an assessable record from the choice list to compare against the current record's trailing twelve month (TTM) ratings.")
* [Live feed view of assessable records](https://servicenow-prod.fluidtopics.net/sRKPh_O9v7TYj8PZr_5rUg "The Live Feed view displays Live Feed conversations that apply to the assessable record. Users can view the group feed, including tagged comments, and add comments of their own.")
* [Assessment scorecard ratings](https://servicenow-prod.fluidtopics.net/3dJ9377H8A1UV9htuiCoZg "The scorecard ratings section displays various ratings for the assessable record.")