---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Assessment results

# Assessment results {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

In the Assessments application, when the system processes completed questionnaires or
gathers values returned from scripted metric queries, it generates assessment result records
called metric and category results.
Assessment administrators can view assessment results.

The system calculates [metric results](https://servicenow-prod.fluidtopics.net/c~48fVR4Oq026V_valo4bg "Metric results contain values that represent an evaluated record's performance for a specific metric, based on a single evaluation from one user or from the execution of a script. Metric results contain actual values as well as calculated values. The system uses values from metric results to calculate category results.") first, normalizes the scores, and then calculates [category results](https://servicenow-prod.fluidtopics.net/c~48fVR4Oq026V_valo4bg "Metric results contain values that represent an evaluated record's performance for a specific metric, based on a single evaluation from one user or from the execution of a script. Metric results contain actual values as well as calculated values. The system uses values from metric results to calculate category results."). Each
metric and category result record stores data from one assessment group, for a particular
category and source record evaluated. Specifically:

* Metric results: store data calculated from one evaluation of one metric.
* Category results: store data calculated from a weighted average of all metrics in the category.

{#r_AssessmentResults__ul_qb4_cz3_w4}  
Hinweis:  
Although results data is available to view in the form of metric and category result records, the most meaningful way to view results is in [scorecards](https://servicenow-prod.fluidtopics.net/44FB4J3ng3CYIUHU6e52BQ "The Assessments application prepares printable scorecards. A scorecard displays easy-to-interpret assessment results, in which the current calculated ratings for an assessable record are compared to previous ratings or to the ratings of other records.") and decision matrixes. These tools display only the most pertinent data in graphical, comparative formats.

## Excluded Responses

The system creates metric results for responses but does not include them in category result calculations if any of the following are true:

* The user selects the Not Applicable answer option on a questionnaire.
* The user does not answer the question and the [data type](https://servicenow-prod.fluidtopics.net/l~rZGO9yjv6gpQznUcoHaA "Metric data types have functions that depend on the method that you select.") is not Checkbox.
* The question data type is one of the following: Date, Date/Time, or String.
* The metric result Actual value, Scaled value, and Normalized value fields are set to -1.
{#r_AssessmentResults__ul_my2_kz3_w4}

## Metric Attachments

After a survey or assessment is submitted, any attachments that have been added by a user are moved to the metric result record. The names of the attached files are added to the String value field on the Metric Result form.  
Hinweis:  
You cannot add or remove attachments from a metric result.