---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# ServiceNow AI Platform Additional Capabilities

# ServiceNow AI Platform Additional Capabilities {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Explore additional ServiceNow
ServiceNow AI Platform capabilities features.

|-|-|-|
| [Connect Connect to your coworkers and participate in conversations while you work.](https://servicenow-prod.fluidtopics.net/9F1GqbpNSm6LEOcAsOFcVA "ServiceNow Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.") | [Orchestration Extend automation capabilities to external services.](https://servicenow-prod.fluidtopics.net/JX9pZxIRoVKPAoHze3sXLw "ServiceNow Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.") | [Task Communications Management Create communications plans for any event.](https://servicenow-prod.fluidtopics.net/Odpcb6jJ2AN4fR9ilOwG7w "Task Communications Management (TCM) provides a framework for defining and managing a communication process for any entity that extends the task table.") |
[ ]

{#now-platform-additional-capabilities__table_dyt_rjh_hvb}

## Connect {#now-platform-additional-capabilities__section_p4j_lms_wbc}

ServiceNow
Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents. Connect integrates with other features within the system, such as Visual Task Boards, Human Resources Management, and Customer Service Management. The Connect interface overlays the standard interface, which allows users to participate in conversations while they work.

## Orchestration {#now-platform-additional-capabilities__section_ipw_kwm_gvb}

Take the power of ServiceNow beyond the ServiceNow AI Platform. Orchestration extends the platform's automation capabilities to external instances, with activity packs to automate IT and business processes. Create more activities and packs using Activity Designer
and Scoped Applications, and track data flow through your external activities with Databus.

## Task Communications Management {#now-platform-additional-capabilities__section_lgy_qjh_hvb}

Define and implement communications plans based on any event you choose. The Task Communications Management app assists event-based communication through Slack, SMS, and email. Define plans, connect plans with task tables, and ensure easy collaboration and issue resolution.