---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Manage service capabilities

# Manage service capabilities {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Give your customers tailored catalogs for products, and create portals for service
requests, using the ServiceNow®
Service Catalog app.

|-|-|-|
| [Self-service Design an efficient front-end for your organization's IT support.](https://servicenow-prod.fluidtopics.net/QHobJkpyH7eOQjwl8l9S~A "The Self-Service application gives supported end users a clean, simple front end to their IT support organization.") | [Service administration Control settings in all the support services for your business apps on the ServiceNow AI Platform.](https://servicenow-prod.fluidtopics.net/Hb8a5ziIP~reL1KE0zDaPQ "Configure settings for services that support business applications or the platform.") | [Service Catalog Create and manage catalogs to give your customers self-service options.](https://servicenow-prod.fluidtopics.net/Y7jWHQ961_Pxwk_UmRY_pA "Use the ServiceNow Service Catalog application to develop comprehensive service catalogs that empower customers with self-service capabilities. Tailor portals to enable customers to request a range of catalog items, including services and product offerings. Additionally, you can standardize request fulfillment processes to ensure the accuracy and availability of items within the catalogs.") |
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## Self-service {#manage-services__section_pk2_nwm_gvb}

Make use of various common actions and catalog requests with Self-service. The ServiceNow AI Platform gives you access to homepages, knowledge articles, and
catalogs, along with handling incidents and surveys. Go even farther with Service
Delegation, and select other users to work with your approvals, tasks, and
communications.

## Service administration {#manage-services__section_rs1_nwm_gvb}

Give tailored support to your business infrastructure with Service Administration.
Use Assessments and Surveys to collect data from recipients or assess data from
tables in your system. Track tasks with Approvals, and assign authorizing roles to
users or groups. Customize data changes with State Flows, and create system work
triggers based on those transitions. Give your team efficient travel routes and
travel times with Geolocation.

## Service Catalog management {#manage-services__section_dhj_nwm_gvb}

Give your customers tailored self-service options, using the ServiceNow®
Service Catalog app. Develop, test, and deploy catalogs with
various products and services. The portals provide a quick and easy means to make
those requests. With standardized fulfillment and inventory tracking, your catalog
offerings stay accurate and efficient.

## Password Reset {#manage-services__section_jkr_jyc_tvb}

Maintain login security and user verification with the ServiceNow®
Password Reset system. Give users self-service and agent-assisted
options for handling their passwords, along with multiple verification and
authentication types, and enrollments for various reset programs.