---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Manage people and work capabilities

# Manage people and work capabilities {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use these applications to help streamline communications, manage work assignments and interactions, and assess employee skills.

|-|-|-|
| [Skills Management Assess skills in individuals and teams.](https://servicenow-prod.fluidtopics.net/7N7Imme6KGYZ8_NW1buyvg "Use Skills Management to associate skills with individual users or groups and assign them to tasks or projects. You can also assess the skills needed for your organization, identify gaps, and implement effective plans for hiring or training of your teams.") | [E-signature Manage signatures for documents or knowledge articles on any device.](https://servicenow-prod.fluidtopics.net/sjhFBUuTupikd7xiB7aNYA "Sign electronic documents from any desktop or mobile device with e-signature. E-signature is a scoped application that enables users to sign managed documents or knowledge articles with their typed or drawn e-signature, credentials, or as an acknowledgment.") | [Interaction Management Centralize all communications on the platform for improved service call handling.](https://servicenow-prod.fluidtopics.net/SB3KhJnfn0ugiNV0bM9amg "Interactions provide a centralized location for all communication channels in the platform. Each interaction represents a request for assistance through a given channel, for example, a call or a chat. The purpose of Interaction Management is to help get insights into the channel's effectiveness.") |
| [Password Reset Provide secured password reset, user verification options, and more.](https://servicenow-prod.fluidtopics.net/O_Bv0w3F3IRXYzvEcagj2A "The ServiceNow Password Reset application enforces strong and secure passwords by enabling end users to reset or change their passwords either by using the self-service process or by requesting the assistance of a service desk agent.") | [ServiceNow Voice Manage third-party call systems and improve the service call experience for users and agents.](https://servicenow-prod.fluidtopics.net/Ho5VvCYPSOTCiUqBXfa_cw "Integrate a third-party phone system with your ServiceNow Voice instance to drive the efficiency of your call center without having to navigate through multiple systems while attending a call. Help managers analyze the calls and view call metrics at one place.") |   |
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## Skills Management {#manage-people__section_f4c_3jh_hvb}

Track the skills that your teams use and need the most, associate skills with groups or individuals, and improve your training and hiring all with this module. Skills Management helps you manage data on various defined proficiencies or sets thereof. Create efficient skill assessments and associate them with teams or single personnel for improved task assignment, find and
address knowledge gaps in your organization, and tailor your hiring and training plans.

## E-signature {#manage-people__section_nwg_hjh_hvb}

Handle electronic signatures and acknowledgments with E-signature. Use desktop or mobile interfaces to sign documents and knowledge base articles. Tailor roles related to handling signing, and give users the option to provide
typed or drawn signatures, credentials, or acknowledgments.

## Interaction Management {#manage-people__section_ksl_hjh_hvb}

Handle all your service interactions in one place with this highly flexible, extensible system. Calls, chats, and other contacts are routed and queued through a centralized location with the Interaction Management System (IMS), enabling every product to use the same framework for communication.

## ServiceNow
Voice {#manage-people__section_l3w_hjh_hvb}

Keep your service call system working efficiently with Voice. This module integrates easily with third-party phone systems, and reduces navigation through multiple networks for more efficient call center interactions. Added metrics and analytics let managers review
call data all in one place.