---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Manage content capabilities

# Manage content capabilities {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Handle all the necessary aspects of document and knowledge base management for your enterprise with several ServiceNow products.

|-|-|-|
| [Document Services Create, maintain, and update your documents with this suite of products available for your instance.](https://servicenow-prod.fluidtopics.net/1aYX1jONmS6nFQZ7g3t9TQ "Document Services provides a broad range of services related to document management, creation, maintenance, and conversion, and integrating with third parties such as Microsoft SharePoint.") | [Knowledge Management Create and share knowledge articles, and provide information for user self-help and troubleshooting.](https://servicenow-prod.fluidtopics.net/NeE8EYdFhICM3K9WXBCvCg "The ServiceNow Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.") | [Response templates Leverage reusable text to display standard chat response messages to requesters in Agent Chat.](https://servicenow-prod.fluidtopics.net/muVIG1fe3yPwUmm7XAXu4Q "Resolve cases or support issues faster and more efficiently with response templates. Response templates (formerly known as templated snippets) are reusable messages that can be copied to case or task forms to provide quick and consistent messages to users, or to display standard chat response messages to requesters in Agent Chat.") |
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## Document Services {#manage-content__section_xrn_2jh_hvb}

Take care of all your documentation through ServiceNow®
Document Services. Get storage space and tracking for large amounts of documents with Document Management. Examine files up to 50 MB without downloading, by using Document Viewer. Access to electronic documents is easily controlled through Managed Documents, with adjustable user parameters. Integrate third-party providers for document handling, including Microsoft OneDrive, Microsoft Entra ID, and more.

## Knowledge Management {#manage-content__section_z4w_2jh_hvb}

Keep your users up to date with knowledge bases crafted to fit with your ServiceNow instance. The Knowledge Management plugin enables sharing of articles for task resolution, self-help, troubleshooting, and any other information pertinent to your enterprise. Create and maintain articles, control access for
reading, contribution, and feedback, and delegate administrative roles as needed for multiple groups and separate workflows.

## Response templates {#manage-content__section_xqy_qhq_vvb}

Resolve cases or support issues faster and more efficiently with response templates, which are reusable snippets of text. Use response templates in Agent Chat sessions to provide quick and consistent messages to your users.