---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create a knowledge block in the Knowledge Center

# Create a knowledge block in the Knowledge Center {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Create a knowledge block to define a reusable piece of content that can be inserted into knowledge articles in a knowledge base. The knowledge block is secured by user criteria, which controls what users, groups, and roles,
can read the content in an article, allowing display of content that is relevant only to them.

## Vorbereitungen

*
  * You must have 'contribute' access to the knowledge base.
  * Confirm that the knowledge blocks feature is enabled for the knowledge base that the article is in. For more information, see [Enable knowledge blocks in the Knowledge Center](https://servicenow-prod.fluidtopics.net/ERQwj7o19uo93kteDljmFQ "Enable the knowledge blocks feature for each knowledge base where you plan to use the blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a knowledge base.")
  {#kc-create-a-knowledge-block__ul_w4v_gwx_l3c}

Role required: knowledge

## Prozedur

1. Navigate to AllKnowledgeKnowledge Center
2. **Wahlweise:** Check whether a knowledge block on this subject is already available.
   1. Navigate to ListsKnowledge BlocksAll.
   2. Set a filter to search for possible matching knowledge blocks.  
      * Select a column header. Based on the data type included in the column, in the Filter section, select the filter options or enter the filter conditions you want to apply. For example, for the workflow column, you can select the following states:
        * Draft
        * Review
        * Scheduled for publish
        * Published
        * Pending retirement
        * Retired
        * Outdated
        {#kc-create-a-knowledge-block__ul_gzz_xnp_tlb}
      * Select the show filter panel icon, and select Advanced view. In the Advanced view dialog box, specify conditions in the All of these conditions must be met field and select Update.
      {#kc-create-a-knowledge-block__ul_dbt_lnp_tlb}
   {#kc-create-a-knowledge-block__substeps_c3d_n1w_qlb}
3. Select New to create a knowledge block.
4. On the Knowledge Block form, fill in the fields.  
   {#kc-create-a-knowledge-block__table_s1s_s1y_ykb__entry__2}

   | Field | Description |
   |-|-|
   | Number | Unique number for identifying the knowledge block. This field is automatically populated. |
   | Knowledge base | Name of the knowledge base to which you're adding the knowledge block. |
   | Category | Name of the knowledge category or subcategory associated with the knowledge base. |
   | Ownership Group | Ownership group for the knowledge block. This field appears when the ownership groups feature is enabled (see [Ownership groups](https://servicenow-prod.fluidtopics.net/irsOygSnksfZE6tK8~QZNQ "Configure ownership groups and associate them with knowledge articles to maintain article quality, manage approvals, and for timely resolution of feedback.")). Hinweis: Knowledge blocks can be used without the ownership groups feature. |
   | Can Read | User criteria to apply for read access at the knowledge block level. Hinweis: User criteria set at the knowledge base and knowledge block level control which users can read block content within an article. (For more information, see [Select user criteria for a knowledge block](https://servicenow-prod.fluidtopics.net/hMYFhwFYwupf5kRGs~UauA "Control which users can read or not read knowledge block content within an article in a knowledge base by setting user criteria at the knowledge base and knowledge block level. As a knowledge contributor, you can apply user criteria at the knowledge block level.").) |
   | Can't Read | User criteria to apply for can't read access at the knowledge block level. Hinweis: User criteria set at the knowledge base and knowledge block level control which you can read block content within an article. (For more information, see [Select user criteria for a knowledge block](https://servicenow-prod.fluidtopics.net/hMYFhwFYwupf5kRGs~UauA "Control which users can read or not read knowledge block content within an article in a knowledge base by setting user criteria at the knowledge base and knowledge block level. As a knowledge contributor, you can apply user criteria at the knowledge block level.").) |
   | Valid to | Date that the knowledge block expires. Once the valid to date has passed: * The Knowledge article view page no longer displays expired knowledge block content in the associated knowledge article. * If the keywords are contained only in the expired blocks, Knowledge article searches no longer return knowledge articles {#kc-create-a-knowledge-block__ul_fd5_wc5_32b} |
   | Short description | Description of the knowledge block. |
   | Article body | Content of the knowledge block. |
   | Version | Version number of the knowledge block. This field is automatically set to a version number when the article versioning feature is enabled. Hinweis: Knowledge blocks can be used without the article versioning feature. To learn more about article versioning, including how to disable the feature, see [Article versioning](https://servicenow-prod.fluidtopics.net/ZTnrk3RLI~RSvV6MwTNjUA "Use the Knowledge Management article versioning feature to create and maintain multiple versions of a knowledge article."). |
   | Article type | Markup language used for formatting the block. This field is automatically set to HTML because Hinweis: knowledge blocks are supported only with HTML knowledge articles. |
   | Workflow | Publication state of the block. This field is automatically set to the publication state of the block, such as Draft, Published, or Retired. |
   [ ]

   {#kc-create-a-knowledge-block__table_s1s_s1y_ykb}  
   Hinweis:  
   You can ignore the Source Task field, which isn't used.
5. Select Save.  
   The knowledge block is saved and appears in the Unpublished list of Knowledge Blocks.
6. **Wahlweise:** Publish the block by selecting Publish.  
   A knowledge block is published depending on the workflow setting of its knowledge base.
   * Knowledge - Instant Publish: The knowledge block is immediately published.
   * Knowledge - Approval Publish: The knowledge block is published on approval completion.

   {#kc-create-a-knowledge-block__ul_ycl_fds_pgb}

   When published, your knowledge block appears in the Published and All lists under Knowledge Blocks. If the article versioning feature is enabled,
   the version number of the knowledge block is incremented.
{#kc-create-a-knowledge-block__steps_wrd_rcc_l3c}