---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Install ServiceNow Voice for HR

# Install ServiceNow
Voice for HR {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can install ServiceNow
Voice for HR if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Vorbereitungen

* Ensure that the application and all of its associated ServiceNow® Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Your organization must have purchased the Agent Workspace for HR Case Management (sn_hr_agent_ws) subscription.
* Ensure that Amazon Connect Integration with ServiceNow Voice (sn_cti_amzn_cct) is installed. For more information, see [Install ServiceNow Voice applications](https://servicenow-prod.fluidtopics.net/b9o61tpFvQ60YyCgeEs4~w "You can install the ServiceNow Voice applications if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").
{#install-voice-hr__ul_ic1_qvf_zzb}

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Follow the steps below to install these applications to use ServiceNow
Voice for HR.  
The following items are installed with ServiceNow Voice for HR:

* Contact flows
* Operation handlers
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For more information, see [Components installed with ServiceNow Voice for HR Agent Workspace](https://servicenow-prod.fluidtopics.net/yuv2GsEZgntLp5pmDncseg "Several contact flows and operation handlers are installed with ServiceNow Voice for HR Agent Workspace.").

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the ServiceNow Voice for HR Agent Workspace (sn_cti_hr_cnt) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the application, you may have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed.
   {#install-voice-hr__step-review-dependencies}
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4. **Wahlweise:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
5. Select Install.
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## Nächste Maßnahme

Follow these steps to [Integrate ServiceNow Voice with Amazon Connect](https://servicenow-prod.fluidtopics.net/MQ6Yy_Qg9NaHvo7zncYnOw "Connect ServiceNow Voice of your ServiceNow instance with the Amazon Connect instance to provide a seamless inbound and outbound voice call experience for your callers and agents.").