---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Install ServiceNow Voice for ITSM

# Install ServiceNow
Voice for ITSM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can install the ServiceNow
Voice for ITSM application (sn_cti_itsm_cnt) if you have the admin role. This
plugin installs the ITSM content for integration between ServiceNow
Voice and a third-party phone system.

## Vorbereitungen

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Your organization must have purchased ITSM Pro subscription, which includes the ServiceNow Voice SKU.
* ServiceNow Voice for ITSM requires the following ServiceNow Store application. Ensure that this application is installed before you install ServiceNow Voice for ITSM.

  Required ServiceNow Store applications
  :

      Amazon Connect Integration with ServiceNow
      Voice (sn_cti_amzn_cct)
      :   Integrates the ServiceNow instance
          with the Amazon Connect server.

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Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The following items are installed with ServiceNow Voice for ITSM application (sn_cti_itsm_cnt):

* Contact flows
* Operation handlers
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For more information, see [Components installed with ServiceNow Voice for ITSM](https://servicenow-prod.fluidtopics.net/rV4S0xgYPX~kbyMvH8cpLQ "Several contact flows and operation handlers are installed with activation of the ServiceNow Voice for ITSM application (sn_cti_itsm_cnt).").

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the ServiceNow Voice for ITSM application (sn_cti_itsm_cnt) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are
   currently installed, or need to be installed. If any plugins or applications
   need to be installed, you must install them before you can install ServiceNow
   Voice for ITSM application (sn_cti_itsm_cnt).
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4. **Wahlweise:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
5. Select Install.
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