---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Install ServiceNow Voice applications

# Install ServiceNow
Voice applications {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

You can install the ServiceNow
Voice applications if you have the admin role. The application includes demo
data and installs related ServiceNow® Store applications and plugins if they
are not already installed.

## Vorbereitungen

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Your organization must have purchased a license for a ServiceNow application, such as ITSM or CSM, which includes the ServiceNow Voice SKU.
* You should install at least one content pack, for example, CSM or ITSM.

{#install-ccc-apps__ul_f53_hy3_2nb}

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The following ServiceNow
Voice applications should be installed.  
{#install-ccc-apps__table_fmc_lzj_5mb__entry__3}

| Application | Description | Components installed |
|-|-|-|
| ServiceNow Voice \[sn_cti_core\] | Provides the framework that supports the integration with your third-party phone system. | For information about the components installed with this application, see [Components installed with ServiceNow Voice Core](https://servicenow-prod.fluidtopics.net/nfg3wSDjwgewoLyY2NXWOg "Several types of components are installed with activation of the ServiceNow Voice Core application (sn_cti_core), including user roles, plugins, and operation handlers."). |
| ServiceNow Voice with Amazon Connect \[sn_cti_amzn_cct\] | Integrates Amazon Connect with ServiceNow Voice Core. | For information about the components installed with this application, see [Components installed with Amazon Connect Integration with ServiceNow Voice](https://servicenow-prod.fluidtopics.net/Y_276Qv0gP0KMOPsQjt5Mg "Several types of components are installed with installation of the Amazon Connect Integration with Voice application (sn_cti_amzn_cct), including user roles, plugins, and operation handlers."). |
| ServiceNow Voice UI Components \[sn_cti_ux\] | Enables call recording, transcription, and sentiment analysis for ServiceNow Voice with Workspace experience. | None |
| ServiceNow Real Time Transcription \[sn_cti_amzn_cct\] (Available for ServiceNow Voice for Customer Service Management only.) | Enables real-time call transcription so that the agent can see the call transcript while on a call with the customer. | \[sn_cti_csm_cnt.enable_ims_update\] |
[Tabelle : 1. ServiceNow Voice applications]

{#install-ccc-apps__table_fmc_lzj_5mb}

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find these applications using the filter criteria and search bar.  
   * ServiceNow Voice (sn_cti_core)
   * ServiceNow Voice with Amazon Connect (sn_cti_amzn_cct)
   * ServiceNow Voice UI Components (sn_cti_ux)

   {#install-ccc-apps__ul_iht_tfr_2nb}

   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install the Voice applications.
   * ServiceNow Voice (sn_cti_core)
   * ServiceNow Voice with Amazon Connect (sn_cti_amzn_cct)
   * ServiceNow Voice UI Components (sn_cti_ux)
   {#install-ccc-apps__ul_fl1_1gr_2nb}

   For the complete Voice experience, install ServiceNow
   Voice for ITSM or ServiceNow
   Voice for CSM applications. For information about these
   installations, see [Install ServiceNow Voice for ITSM](https://servicenow-prod.fluidtopics.net/hFWoihfbZ3PItdjAOmCZjA "You can install the ServiceNow Voice for ITSM application (sn_cti_itsm_cnt) if you have the admin role. This plugin installs the ITSM content for integration between ServiceNow Voice and a third-party phone system.") and [Install ServiceNow Voice for CSM](https://servicenow-prod.fluidtopics.net/aSrsg56BFfkMxZZQpnoQBw "You can install the ServiceNow Voice for CSM application (sn_cti_csm_cnt) if you have the admin role. The application installs related ServiceNow Store applications if they are not already installed.").
   {#install-ccc-apps__step-review-dependencies}
{#install-ccc-apps__step-review-dependencies}
4. **Wahlweise:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
5. Select Install.
{#install-ccc-apps__steps_i53_hy3_2nb}