---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Customize fields in the approval message for request

# Customize fields in the approval message for request {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Customize the body message for a request and request item sent in Microsoft
Outlook.

## Vorbereitungen

Role required: oam_admin

## Prozedur

1. Navigate to AllActionable MessagesOAM Definition.
2. Choose one of the following:  
   {#customize-fields-request__table_jvz_nnl_f4b__entry__2}

   | Option | Action |
   |:-|:-|
   | Request | Click OAM Request Approval |
   | Request Item | Click OAM RITM Approval |
   [Tabelle : 1. OAM definition]

   {#customize-fields-request__table_jvz_nnl_f4b}
3. In the OAM Container section, customize the following fields as required:  
   1. Title: Title of the Outlook approval notification.
   2. Requester info: User who created the request.
   3. Request Details: This field can be customized. You can also add additional fields as per the requirement.
   {#customize-fields-request__ol_q31_5nl_f4b}
4. Click Update.  
   The approval message is displayed in Microsoft Outlook as shown below. Click
   View Details button to view the request in
   ServiceNow instance.