---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create custom metric type

# Create custom metric type {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create your own custom metric type if you don't find the metric type that you want in
Survey Designer while designing surveys.

## Vorbereitungen

Role required: survey_admin, survey_creator, or admin

## Warum und wann dieser Vorgang ausgeführt wird

You can use the Custom Metric Type module for surveys to create the custom metric
type. If you set the custom metric type using the Now Mobile app, ensure
that the widgets support the current theme of Mobile Employee Service Portal.

## Prozedur

1. Navigate to AllSurveyAdministrationCustom Metric Type.
2. On the Custom Metrics page, click New.
3. On the Custom Metric form, fill in the fields.  
   For a description of the field values, see [Custom Metric form](https://servicenow-prod.fluidtopics.net/tN9Mz7QqdQOKwKIi8DP9vg "Description of the field values for the Custom Metric form.").
4. Select Submit.  
   Hinweis:  
   * Updating or deleting existing values in the Macro, Widget, and Result type fields might cause inconsistent effects.
   * The custom metric type that you created doesn't appear for the public surveys. To make it visible for the public surveys, open the Service Portal configuration and configure your survey widget to make it public. For more information about configuring widget security, see [Configure
     widget security](https://www.servicenow.com/docs/access?context=configure-widget-security&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
   * If the custom metric type is inactive or deleted, the question is not rendered on the survey form.
   * If the value in the Macro or Widget field is updated, the updated value is used to render a survey form even if an instance was created before updating the values for macros or widgets.
   {#create-custom-templates-questions__ul_cqs_3t1_2sb}
**Zugehörige Konzepte**   

* [Survey designer elements](https://servicenow-prod.fluidtopics.net/zz1mu~Yr04VePrOLnKlUZA "The survey designer is accessible from Survey > Survey Designer .")
* [Survey categories](https://servicenow-prod.fluidtopics.net/f8OD4b2pzI~nseKzpAwzvg "Survey categories provide a way to group questions of a similar theme for a given survey.")  
**Zugehörige Tasks**   

* [Configure a survey in the survey designer](https://servicenow-prod.fluidtopics.net/VKQppGGPOZQLWQBpTHLZ4A "Configuration settings apply to the entire survey.")
* [Create a question in the survey designer](https://servicenow-prod.fluidtopics.net/BPE_39wzIWTxn2RWVz63cg "You can create multiple questions for each category in the survey designer, but each question can only be associated with one category.")
* [Edit a survey in the survey designer](https://servicenow-prod.fluidtopics.net/EceoWiCrn7CaKaANgB680Q "You can modify surveys using the survey designer.")
* [Configure category weights for a survey](https://servicenow-prod.fluidtopics.net/2OEBsX1TaENz8YOTI3Hkqw "You can assign a weight to each category in a survey. The system calculates results from the weight that you configure.")  
**Zugehörige Verweise**   

* [Survey question data types](https://servicenow-prod.fluidtopics.net/F5UeKOu777wh_tKfwTRZzQ "You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.")