---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configuring Knowledge Center

# Configuring Knowledge Center {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure the knowledge content recommendation skill to enable agents to utilize the context menu to elaborate or shorten a knowledge article in the TinyMCE. With the new enhance content editor available with Knowledge Center, agents can create and update the knowledge article with custom instructions.  
The first step in configuring the Knowledge Center involves enabling the following system properties:

* sn_km_center.glide.knowman.ece.enable
* sn_km_center.glide.knowman.enable
* sn_km_center.glide.knowman.redirect.enable
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For more information, see
[Enable system properties for Knowledge Center](https://servicenow-prod.fluidtopics.net/ldmFMQQSvs7UpRa41T7Tcw "To use the Knowledge Center plugin, you must enable the system properties before you configure the space.")

Configure how agents use Knowledge Center to generate, edit, and optimize
knowledge articles. Refer the following:

* [Configuring custom script based Article Optimization scans](https://servicenow-prod.fluidtopics.net/rQwXgdaQxhU2NCUHt2nexA "The Out-of-Box (OOB) Knowledge Center settings provide default configurations for article optimization scans. However, users can configure new scans for article optimization.")
* [Activate Article Optimization skill](https://servicenow-prod.fluidtopics.net/HJ~Vtp0HD1MxOptRfT8orA "Activate the Knowledge Center Article Optimization skill to enable use of article optimization features for generating knowledge articles in the Knowledge Center.")
* [Configuring Article Optimization skill and prompts](https://servicenow-prod.fluidtopics.net/3KFFphCL8AasWdxjcxNz8w "Create custom prompts for the default Article Optimization (AO) skill in the Knowledge Center application and prompts using standalone custom skills.")
* [Enable knowledge blocks in the Knowledge Center](https://servicenow-prod.fluidtopics.net/ERQwj7o19uo93kteDljmFQ "Enable the knowledge blocks feature for each knowledge base where you plan to use the blocks. Once enabled, you can create knowledge blocks to add to knowledge articles within a knowledge base.")

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Hinweis:  
You can access knowledge articles created with TinyMCE by enabling KB generation skill, see [Configuring the KB generation skill](https://servicenow-prod.fluidtopics.net/5B1Bz7uajryp1l745h0aCg "Configure the KB generation skill that agents can use to draft a knowledge article with Now Assist."). To use articles created with custom instructions, please activate the knowledge content recommendation skill, see [Configure skill for Now Assist context menu](https://servicenow-prod.fluidtopics.net/EH2Os9ytwhJfc~MhDKaXYA "Configure the knowledge content recommendation skill so that the agents can use the Now Assist context menu to expand or shorten a knowledge article in TinyMCE. With the new content editor available in the Knowledge Center, agents can create and edit knowledge articles using custom instructions.").
**Zugehörige Tasks**   

* [Configure Now Assist Skills for potential gaps](https://servicenow-prod.fluidtopics.net/JIbNAPersu1tWbYu8FbfvA "The Potential Gaps also known as the knowledge gaps feature identifies missing knowledge articles. This functionality is available only when the Knowledge Gaps skill is activated in Now Assist Admin. Configuring this skill is necessary when working with gaps.")
* [Configure and activate the Now Assist Identify duplicate articles skill](https://servicenow-prod.fluidtopics.net/ycTBD36XZ8FEI26Hdin6xg "Configure the Knowledge content management skill to enable admins and managers to activate the Now Assist Identify duplicate articles skill.")
* [Configure skill for Now Assist context menu](https://servicenow-prod.fluidtopics.net/EH2Os9ytwhJfc~MhDKaXYA "Configure the knowledge content recommendation skill so that the agents can use the Now Assist context menu to expand or shorten a knowledge article in TinyMCE. With the new content editor available in the Knowledge Center, agents can create and edit knowledge articles using custom instructions.")