---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure a sentiment connector

# Configure a sentiment connector {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Specify the service URL and other configuration information for third party APIs that
are used for sentiment analysis.

## Vorbereitungen

Role required: admin

## Prozedur

1. Change the scope of the current session to Sentiment Analysis.
2. Navigate to Sentiment AnalysisSentiment Connector Configurations.
3. Add or edit the connector configuration for a third party vendor such as Google, IBMWatson, and MSAzure.  
   Hinweis:  
   By default, placeholders are available for configuring connectors for Google, IBMWatson, and MSAzure.
   {#configure-sentiment-connector__table_pvc_dzv_12b__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the sentiment analysis connector configuration. |
   | Active | Check box to activate the connector configuration. |
   | Credential Alias | Credential alias associated with the connector configuration. It has a reference to the system level table (sys_alias_list). |
   | Default | Check box to make this as the default connector configuration. |
   | Description | Description of the connector configuration. |
   | Script | Script to call the Sentiment Analysis API and the normalize the values. |
   [Tabelle : 1. Sentiment connector fields]

   {#configure-sentiment-connector__table_pvc_dzv_12b}
4. Configure the connector credentials
   1. Open the record referred in the Credential Alias field.
   2. Under the Connections tab, select the connection.
   3. In the Connection URL field, enter the value.
   4. Open the record referred in the Credentials field.
   5. Enter the credential information.  
      Hinweis:  
      * You should obtain the connection credentials from the respective third-party vendors.
      * If the credential is an API key, specify its value. If the credential is basic authentication, that is, user name and password, specify the corresponding information.
      {#configure-sentiment-connector__ul_hpk_wzv_12b}
   6. Select the Active check box and click Update.
   {#configure-sentiment-connector__substeps_nvz_lzv_12b}
5. Select the Active check box for the connector configuration and click Update.