---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Components installed with response templates

# Components installed with response templates {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Several types of components are installed with activation of the Templated Responses
(com.sn_templated_snip) plugin, including tables and user roles.
Hinweis:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Demo data is available for this feature.

## Roles installed {#components-installed-with-response-templates__section_wly_yyh_wdb}

By default, the following HR roles contain the following response template roles.  
Hinweis:  
The Templated Responses \[com.sn_templated_snip\] plugin activates the sn_templated_snip.min_admin_count system property \[sys_properties.list\]. This property prevents you from deleting your only Response Template admin user by requiring a minimum number (default is two) of active users with this role.
{#components-installed-with-response-templates__table_ks1_2k3_ldb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Response templates administrator \[sn_templated_snip.template_snippet_admin\] | Grants access to scoped administration of the response templates feature. | sn_templated_snip.template_snippet_writer |
| Response templates writer \[sn_templated_snip.template_snippet_writer\] | Grants access to create, read, update, and delete (CRUD) response template content. | sn_templated_snip.template_snippet_reader |
| Response templates reader \[sn_templated_snip.template_snippet_reader\] | Grants access to read response template content. | None |
[Tabelle : 1. Roles installed with response templates]

{#components-installed-with-response-templates__table_ks1_2k3_ldb}

You can assign these roles to the appropriate roles, groups, or users in your
application.

* To assign a role to another role, see [Add a role to an existing
  role](https://www.servicenow.com/docs/access?context=t_AddARoleToAnExistingRole&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* To assign a role to a group, see [Assign a role to a group](https://www.servicenow.com/docs/access?context=t_AssignRoleToGroup&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
* To assign a role to a user, see [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

{#components-installed-with-response-templates__ul_wqs_4kr_v2b}

For further information on user administration and how to manage users, see [User administration](https://www.servicenow.com/docs/access?context=c_UserAdministration&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Tables installed {#components-installed-with-response-templates__section_s1x_dzh_wdb}

{#components-installed-with-response-templates__table_ytw_vj3_ldb__entry__2}

| Table | Description |
|-|-|
| Response Template \[sn_templated_snip_note_template\] | Stores response template information. Response templates are reusable messages that can be copied to case or task forms. Response templates provide quick and consistent messages to users, or display standard chat response messages to requesters in Agent Chat. |
| M2M Response Template to Channel \[m2m_response_template_to_channel\] | Maps channels to response templates. |
| Response Template Channel \[sn_templated_snip_channel\] | Stores information about response template channels. |
| Note Template for Table \[sn_m2m_note_template_for_table\] | Maps notes to response templates. |
[Tabelle : 2. Tables installed with response templates]

{#components-installed-with-response-templates__table_ytw_vj3_ldb}

For further information on table administration and how to manage data, see [Table administration](https://www.servicenow.com/docs/access?context=c_TableAdministration&version=australia&pubname=australia-platform-administration&ft:locale=en-US).