---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# ServiceNow Voice

# ServiceNow
Voice {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Integrate a third-party phone system with your ServiceNow®
Voice instance to drive the efficiency of your call center without having to
navigate through multiple systems while attending a call. Help managers analyze the calls and view
call metrics at one place.

## ServiceNow
Voice in action {#cloud-call-center-overview__section_pch_nzg_5kb}

Here's an overview on how ServiceNow Voice is integrated with Amazon Connect.

|-|-|-|
| [Explore Learn about how customers, agents, and managers use ServiceNow Voice.](https://servicenow-prod.fluidtopics.net/UrQ1y46eJ109_joDA86qNg "Use ServiceNow Voice to facilitate inbound and outbound telephone calls by integrating your ServiceNow instance with a third-party phone system such as Amazon Connect.") | [Set up Set up ServiceNow Voice.](https://servicenow-prod.fluidtopics.net/KkKqnAlWqj23HlqeYxetXw "Enable ServiceNow Voice and integrate it with a third-party phone system such as Amazon Connect.") | [Integrate Extend ServiceNow Voice capabilities by integrating with other applications.](https://servicenow-prod.fluidtopics.net/qz59eNDg4EOswsUC5enN5w "You can extend the capabilities of ServiceNow Voice for inbound and outbound calls by integrating with other applications.") |
| [Use Receive inbound calls, place outbound calls, and monitor calls.](https://servicenow-prod.fluidtopics.net/721pUCe5mgls3dVR~XgGow#use-ccc "Agents can use ServiceNow Voice to receive inbound calls and make outbound calls with a seamless voice call experience. Managers can use this application to monitor and analyze calls.") | [Reference Get details about components such as roles, contact flows, and operation handlers.](https://servicenow-prod.fluidtopics.net/eGCqf6ih~S35Mh1EZbyBjw "Reference topics provide additional information about components installed with ServiceNow Voice.") |   |
[ ]

{#cloud-call-center-overview__table_iwv_lpv_klb}

## Additional resources {#cloud-call-center-overview__section_eyd_rpv_klb}

[Voice API on the ServiceNow®
Developer Site](https://developer.servicenow.com/dev.do#!/reference/api/sandiego/rest/cti-api)