---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# ServiceNow Voice reference

# ServiceNow
Voice reference {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Reference topics provide additional information about components installed with ServiceNow
Voice.
* **[Components installed with ServiceNow Voice Core](https://servicenow-prod.fluidtopics.net/nfg3wSDjwgewoLyY2NXWOg)**   
  Several types of components are installed with activation of the ServiceNow Voice Core application (sn_cti_core), including user roles, plugins, and operation handlers.
* **[Components installed with Amazon Connect Integration with ServiceNow Voice](https://servicenow-prod.fluidtopics.net/Y_276Qv0gP0KMOPsQjt5Mg)**   
  Several types of components are installed with installation of the Amazon Connect Integration with Voice application (sn_cti_amzn_cct), including user roles, plugins, and operation handlers.
* **[Components installed with ServiceNow Voice for ITSM](https://servicenow-prod.fluidtopics.net/rV4S0xgYPX~kbyMvH8cpLQ)**   
  Several contact flows and operation handlers are installed with activation of the ServiceNow Voice for ITSM application (sn_cti_itsm_cnt).
* **[Components installed with ServiceNow Voice for CSM](https://servicenow-prod.fluidtopics.net/4Xizv1EMsY~qyOeQt9WcqA)**   
  Several contact flows and operation handlers are installed with Cloud Call Center for CSM application (sn_cti_csm_cnt).
* **[Components installed with ServiceNow Voice for HR Agent Workspace](https://servicenow-prod.fluidtopics.net/yuv2GsEZgntLp5pmDncseg)**   
  Several contact flows and operation handlers are installed with ServiceNow Voice for HR Agent Workspace.