--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform Release : - australia ft:locale : - de-DE ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Extend ServiceNow AI Platform capabilities # Extend ServiceNow AI Platform capabilities {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer Extend the ServiceNow AI Platform with additional applications and features. ## Get started {#capabilities-bundle-landingpage__section_o5j_ndm_pvb} Choose one of these tiles to get started. |-|-|-| | [Manage the Configuration Management Database (CMDB) Configure connected devices, apps, and services you use with a powerful decision support tool.](https://servicenow-prod.fluidtopics.net/Y~aPc~WdHBql27TiCo7H1g "The Configuration Management Database (CMDB) application is a centralized source that gives you full visibility into your IT environment. By storing information about your organization's infrastructure and how it is configured, this system allows you to monitor your network and ensure stability and best performance. Other ServiceNow applications enhance the effectiveness of the CMDB application or closely overlap to enable needed business goals.") | [Manage Instance Data Sources Handle all your data efficiently across instances, databases, and more.](https://servicenow-prod.fluidtopics.net/GaV~TXNuQ0TprSXT_e01jA "Data management is critical to success in all aspects of your business. Platform tools give you full control over your data, whether in instances, databases, or third-party applications.") | [Manage Content Create and share documents and knowledge articles with your users.](https://servicenow-prod.fluidtopics.net/l4U~h~Jki5c~EwQhlfXW3w "Handle all the necessary aspects of document and knowledge base management for your enterprise with several ServiceNow products.") | | [Manage Services Manage service-related applications like self-service, and the service catalog.](https://servicenow-prod.fluidtopics.net/3rVAYQyekzm4i4REt1SgyA "Give your customers tailored catalogs for products, and create portals for service requests, using the ServiceNow Service Catalog app.") | [Manage People and Work Take care of administrative and management demands in one place.](https://servicenow-prod.fluidtopics.net/QuBNaz630_VNSmnwXxzn0Q "Use these applications to help streamline communications, manage work assignments and interactions, and assess employee skills.") | [Additional Capabilities Explore additional capabilities.](https://servicenow-prod.fluidtopics.net/1J6p1zrPjccoZn2iTlmyyw "Explore additional ServiceNow ServiceNow AI Platform capabilities features.") | [ ] {#capabilities-bundle-landingpage__table_kqk_ttx_r5b} ## Manage the CMDB {#capabilities-bundle-landingpage__section_ydq_wbs_dvb} Control your organization's infrastructure by tracking assets, services, and the relationships between them in the CMDB. Use configuration strategies and consistent modeling in the CMDB to work with all ServiceNow products on the ServiceNow AI Platform. ## Manage Instance Data Sources {#capabilities-bundle-landingpage__section_v32_j52_2vb} Ensure clear oversight of all data in your instances, databases, and third-party applications using ServiceNow tools to manage data retrieval, storage, sharing, standardization, and monitoring. ## Manage Content {#capabilities-bundle-landingpage__section_ocd_j52_2vb} Give your users access to the information that they need quickly and easily using the content management suite with products for document and knowledge base management. ## Manage Services {#capabilities-bundle-landingpage__section_djf_j52_2vb} Give your customers tailored catalogs for products and create portals for service requests using the ServiceNow® Service Catalog application. Combine this application with the Self-Service plugin to provide your users with quick access to the tools at their disposal. ## Manage People and Work {#capabilities-bundle-landingpage__section_hz2_j52_2vb} Supervise personnel, assignments, and tasks all on the ServiceNow AI Platform using tools to centralize communications, connect agents and users across apps, assess and associate skills with people, and assign tasks based on available personnel. ## Legacy Capabilities {#capabilities-bundle-landingpage__section_cqf_j52_2vb} Explore the various ServiceNow Legacy options for past releases of the ServiceNow AI Platform, including automated work processes, communications process management, and voice and text messaging integrations. ## Applications and features {#capabilities-bundle-landingpage__section_znl_lcy_qvb} * [Configuration Management Database (CMDB)](https://servicenow-prod.fluidtopics.net/DNu7KiWh57qQEe_zOqon4A "Use the ServiceNow Configuration Management Database (CMDB) application to build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the CMDB as configuration items (CIs) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.") * [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-overview&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) * [Interaction management](https://servicenow-prod.fluidtopics.net/SB3KhJnfn0ugiNV0bM9amg "Interactions provide a centralized location for all communication channels in the platform. Each interaction represents a request for assistance through a given channel, for example, a call or a chat. The purpose of Interaction Management is to help get insights into the channel's effectiveness.") * [Live Feed core UI](https://servicenow-prod.fluidtopics.net/u0LRZYXzY0tResaEZ1ybpQ "Live Feed is a social IT application that provides a place to post and share content in a ServiceNow instance.") * [E-signature](https://servicenow-prod.fluidtopics.net/sjhFBUuTupikd7xiB7aNYA "Sign electronic documents from any desktop or mobile device with e-signature. E-signature is a scoped application that enables users to sign managed documents or knowledge articles with their typed or drawn e-signature, credentials, or as an acknowledgment.") * [ServiceNow Voice](https://servicenow-prod.fluidtopics.net/Ho5VvCYPSOTCiUqBXfa_cw "Integrate a third-party phone system with your ServiceNow Voice instance to drive the efficiency of your call center without having to navigate through multiple systems while attending a call. Help managers analyze the calls and view call metrics at one place.") * [Password Reset](https://servicenow-prod.fluidtopics.net/O_Bv0w3F3IRXYzvEcagj2A "The ServiceNow Password Reset application enforces strong and secure passwords by enabling end users to reset or change their passwords either by using the self-service process or by requesting the assistance of a service desk agent.") * [Skills Management](https://servicenow-prod.fluidtopics.net/7N7Imme6KGYZ8_NW1buyvg "Use Skills Management to associate skills with individual users or groups and assign them to tasks or projects. You can also assess the skills needed for your organization, identify gaps, and implement effective plans for hiring or training of your teams.") * [Service Catalog](https://servicenow-prod.fluidtopics.net/Y7jWHQ961_Pxwk_UmRY_pA "Use the ServiceNow Service Catalog application to develop comprehensive service catalogs that empower customers with self-service capabilities. Tailor portals to enable customers to request a range of catalog items, including services and product offerings. Additionally, you can standardize request fulfillment processes to ensure the accuracy and availability of items within the catalogs.") {#capabilities-bundle-landingpage__ul_kch_5cy_qvb}