---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Key survey terms

# Key survey terms {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

These survey terms are used throughout the documentation to describe survey management
functions and capabilities.
{#c_survey-key-terms__table_jcc_wqf_hr__entry__2}{#c_survey-key-terms__ProductNameDescriptor}

| Term | Description |
|-|-|
| Survey definition | Root record on which a survey is built. A survey definition contains information such as the survey name, state, and distribution schedule. Each survey definition has its own categories and questions. Survey definitions are comparable to legacy survey masters. |
| Public survey | Any user can take a public survey, even users who have not logged in to the ServiceNow system. For a completed survey, the Assigned to field value is Guest. |
| Survey category | Represents a theme for survey questions. Categories contain one or more questions. The system creates one category per survey by default. Additional categories are optional. |
| Survey question | A question that appears on a survey questionnaire for the associated survey definition. Survey questions are comparable to legacy survey questions. |
| Survey user | User who is authorized to receive invitations for a restricted survey. |
| Survey instance | Represents one survey questionnaire assigned to one user. Survey instances are comparable to legacy survey instances. |
| Trigger condition | Defines a rule that enables the system to send a survey when an action occurs on a table, such as when an incident closes. Trigger conditions are comparable to legacy survey conditions. |
| Scorecard | Visual representation of survey responses. Scorecards display a variety of data summaries for one survey definition. |
[Tabelle : 1. Key survey terms]

{#c_survey-key-terms__table_jcc_wqf_hr}