---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Work notes

# Work notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Work notes are an important part of the state flow process and are used to communicate
information about state transitions.

The state flow adds these work notes to the Work notes field of any task
making this transition.  
These rules apply to state flow work notes:

* For a state flow with no Starting state, the work note is added every time the task transitions to the Ending state.
* For a state flow with a Starting state and an Ending state, the work note is added only when the task transitions from that starting state to that ending state.
* If two state flows with work notes have the same Ending state, but only one has a Starting state, the system adds the work notes from the state flow with the starting state. This better matches the state flow work note to the more important transition between specific starting and ending states.
{#c_WorkNotes__ul_ycg_4bl_cp}
**Zugehörige Konzepte**   

* [Use state flows](https://servicenow-prod.fluidtopics.net/o~oi~5T0AtrX2iNuOkOafw "You can create custom state flows for any table that uses states.")  
**Zugehörige Tasks**   

* [Create a state flow](https://servicenow-prod.fluidtopics.net/3vrxlOi0kymCZVFVY8UB5A "Creating State Flows.")