---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Survey URLs

# Survey URLs {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can distribute a survey by giving survey users a survey URL.
Survey administrators can obtain one of the following types of URLs.

* A general URL for a survey, which users can open to take the survey questionnaire. The following process occurs.
  * When someone opens the URL, the system ensures that the person is logged in. It then searches for an instance of the associated survey that is assigned to the logged-in user.
  * If a survey instance is found, the appropriate action occurs based on the State of the survey instance (see table). If there are multiple active survey instances (Ready to take or In progress), the instance with the earliest due date opens.
  * If no survey instance is found, the system creates a new instance for the survey, assigns it to the user, and opens the survey questionnaire.
  {#c_SurveyURLs__ul_ydm_2xg_45}
* A URL for a specific survey instance, which the assigned user can open to take the survey questionnaire. The following process occurs.
  * When someone opens the URL, the system ensures the person is logged in as the user the survey instance is assigned to. Only the assigned user can access the survey questionnaire.
  * The appropriate action occurs, depending on the State of the survey instance (see table).
  {#c_SurveyURLs__ul_l4b_kxg_45}

{#c_SurveyURLs__table_nc2_rlj_np__entry__2}

| Survey instance state | Action upon opening URL |
|-|-|
| Ready to take: User has not saved any responses. | The survey questionnaire appears for the user to begin. The user can save or submit responses. |
| In progress: User has saved at least one response. | The survey questionnaire appears for the user to continue. Any previously saved responses are displayed. The user can save or submit responses. |
| Complete: User has submitted all required responses. | If the schedule period is No Limit or if the period restriction has expired, the survey questionnaire for a new survey instance appears for the user to begin. If the schedule period restricts the number of times a user can take the same survey, and the period restriction has not expired since the user last completed survey, an error message appears. |
[Tabelle : 1. Survey states]

{#c_SurveyURLs__table_nc2_rlj_np}

If someone opens a URL for an unpublished or deactivated survey, an error message
appears.
* **[Obtain and distribute a general survey URL](https://servicenow-prod.fluidtopics.net/r12PBIU6CQNjAKkdOJZ7mQ)**   
  You can distribute a general survey URL to allow any eligible user to open a survey questionnaire.
* **[Deactivate auto-notification for surveys](https://servicenow-prod.fluidtopics.net/vDSTMw7TtC6A3hD2jlttfA)**   
  Deactivate an auto-notification to avoid a problem that causes a second system-generated email notification being sent to a user.
* **[Obtain a survey instance URL](https://servicenow-prod.fluidtopics.net/~7cAsU~nkrCihdakcJJefA)**   
  You can distribute a survey instance URL to allow the assigned user to open a survey questionnaire.
* **[Test a survey URL](https://servicenow-prod.fluidtopics.net/UB4W~5r1nXusJ1G5nvlgGg)**   
  When there are survey users associated with a survey, the survey is restricted so only those users can use the survey URL. You can test the survey URL to ensure it is restricted.

**Zugehörige Konzepte**   

* [Email notifications for surveys](https://servicenow-prod.fluidtopics.net/tp7LhNg8ZQ9NsiefIUxjKg "When an administrator creates a survey and assigns it to a user, an email notification is sent to the user. Selecting the survey link in the email notification redirects the user to the survey page, where the user can take the survey. This type of survey is called a non-triggered survey.")
* [Sharing surveys](https://servicenow-prod.fluidtopics.net/IxQ3ZeyoDm9fyZK7sPsgkg "You can export a survey and then import it to a different ServiceNow instance.")  
**Zugehörige Tasks**   

* [Send survey invitations to users](https://servicenow-prod.fluidtopics.net/3KIUjCH5a6IDITDLwX3jEQ "You can send survey invitations using the Assign Survey or Send Invitations buttons on the Survey Definition form.")
* [Define a recipients list for surveys](https://servicenow-prod.fluidtopics.net/4ops5BK_ThPml4Q5JKNRog "Use a recipients list to define targeted set of users for whom the survey invite can be sent. You can use a recipients list for multiple surveys.")
* [Add a recipients list to a survey](https://servicenow-prod.fluidtopics.net/m2Jylcgz50a71gnyqiA09g "Send the survey invites to targeted sets of users by adding a recipients list to a survey.")
* [Embed a survey within the Outlook email client](https://servicenow-prod.fluidtopics.net/timDzXxRutDZfsVRyLMr1Q "Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab.")
* [Enable localization for a survey](https://servicenow-prod.fluidtopics.net/2wVQitbMJPWsIO~7Fzdl8Q "Enable a survey user to take a survey in multiple languages.")
* [Create a survey module](https://servicenow-prod.fluidtopics.net/NZo_sZlO2vRVrHOOi4hYzg "You can create a module that opens a survey.")
* [Configure a survey in the Connect chat support](https://servicenow-prod.fluidtopics.net/4KtsnFz6ZzCvWg7V7Ixy~g "Enable a user to take a survey after chatting with a support agent.")