---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Survey question template

# Survey question template {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Question templates define reusable sets of answer options for survey
questions.

Question templates define reusable rating scales for answering questions, where each answer
option on the scale is a template definition. For example, the template named
Satisfaction represents a satisfaction scale and contains the following
template definitions: Very Satisfied, Satisfied,
Neutral, Dissatisfied, and Very Dissatisfied.  
Abbildung : 1. Template definition

Templates are available for survey questions that have Data type set to
Template. The following question templates are available in the base
system. You can create or update a template as described in [Create a survey question template](https://servicenow-prod.fluidtopics.net/YWyEwRFyYlc5sluVKCfxxA "You can create and administer question templates.").  
{#c_SurveyQuestionTemplate__table_xg2_bpd_sp__entry__2}

| Name | Template definitions |
|-|-|
| Amount | None, Few or little, Average amount, Many, Quite a lot |
| Complexity | Very Complex, Complex, Moderate, Simple, Very Simple |
| Frequency | Never, Seldom, Sometimes, Most of the time, All of the time |
| Likert 5 | Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree |
| Quality | Very Poor, Poor, Average, Good, Very Good |
| Satisfaction | Very Dissatisfied, Dissatisfied, Neutral, Satisfied, Very Satisfied |
| Size | Very Small, Small, Average, Large, Very Large |
[Tabelle : 1. Default question templates]

{#c_SurveyQuestionTemplate__table_xg2_bpd_sp}
* **[Create a survey question template](https://servicenow-prod.fluidtopics.net/YWyEwRFyYlc5sluVKCfxxA)**   
  You can create and administer question templates.
* **[Update min and max values to match templates](https://servicenow-prod.fluidtopics.net/qdTJDpg16VbCMCfbgSYbkw)**   
  If you use survey result calculation data, ensure that the Min and Max values for a question that uses a template are equal to the smallest and largest template definition Value.

**Zugehörige Tasks**   

* [Create or modify survey questions](https://servicenow-prod.fluidtopics.net/6mN~XfYdTjsqXLH5DMeWsg "You can create and administer survey questions.")
* [Add a metric category and metric in the question bank for surveys](https://servicenow-prod.fluidtopics.net/yB3YfsxjSpLs1VofHYNnNg "Reuse the question categories (metric categories) and questions (metrics) added in the question bank for surveys. You can add metric categories or metrics from the question bank to a survey, or from the survey to a question bank.")
* [Create or modify answer options](https://servicenow-prod.fluidtopics.net/FfKEXq3ORohjxWP64eegwQ "You must create answer options, called metric definitions, for survey questions that have Data type set to Choice or Likert Scale.")
* [Change the order of survey questions](https://servicenow-prod.fluidtopics.net/RsseAapng2UtMpqdPXt48A "You can easily reorder survey questions at the category level or the question level.")  
**Zugehörige Verweise**   

* [Survey question data types](https://servicenow-prod.fluidtopics.net/F5UeKOu777wh_tKfwTRZzQ "You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.")