---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Share surveys

# Sharing surveys {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can export a survey and then import it to a different ServiceNow instance.  
Hinweis:  
Update sets are available in the Helsinki release and should be used to move data from one instance to another. For information about update sets, see [System update sets](https://www.servicenow.com/docs/access?context=system-update-sets&version=australia&pubname=australia-application-development&ft:locale=en-US).  
The system exports a single XML file that contains a survey definition \[asmt_metric_type\] and the associated records, including the following.

* Assessment Metric Template \[asmt_template\]
* Assessment Template Definition \[asmt_template_definition\]
* Metric definitions \[asmt_metric_definition\] (survey question answer options)
* Scheduled Jobs associated with the Survey \[sys_trigger\]
* Survey categories \[asmt_metric_category\]
* Survey questions \[asmt_metric\]
* Survey users \[asmt_m2m_category_user\]
* Trigger Condition \[asmt_condition\]
{#c_SurveyInportAndExport__ul_ezj_3fg_qp}
* **[Export a survey](https://servicenow-prod.fluidtopics.net/Vcv7d840MOVOzN4xhfZ0jQ)**   
  You can export a survey and then import it to another instance.
* **[Import a survey](https://servicenow-prod.fluidtopics.net/39anIWyEUfGzc9yQzOpKmw)**   
  You can import a survey that has been exported as an XML file. The exported XML file does not contain result data.
* **[Use update sets for surveys and assessments](https://servicenow-prod.fluidtopics.net/q_srF5LM4eldCAPs9t~agg)**   
  Use an update set to capture changes to surveys and assessments.

**Zugehörige Konzepte**   

* [Email notifications for surveys](https://servicenow-prod.fluidtopics.net/tp7LhNg8ZQ9NsiefIUxjKg "When an administrator creates a survey and assigns it to a user, an email notification is sent to the user. Selecting the survey link in the email notification redirects the user to the survey page, where the user can take the survey. This type of survey is called a non-triggered survey.")
* [Survey URLs](https://servicenow-prod.fluidtopics.net/Sk8DjePVzhJe~OEfBOSSxQ "You can distribute a survey by giving survey users a survey URL.")  
**Zugehörige Tasks**   

* [Send survey invitations to users](https://servicenow-prod.fluidtopics.net/3KIUjCH5a6IDITDLwX3jEQ "You can send survey invitations using the Assign Survey or Send Invitations buttons on the Survey Definition form.")
* [Define a recipients list for surveys](https://servicenow-prod.fluidtopics.net/4ops5BK_ThPml4Q5JKNRog "Use a recipients list to define targeted set of users for whom the survey invite can be sent. You can use a recipients list for multiple surveys.")
* [Add a recipients list to a survey](https://servicenow-prod.fluidtopics.net/m2Jylcgz50a71gnyqiA09g "Send the survey invites to targeted sets of users by adding a recipients list to a survey.")
* [Embed a survey within the Outlook email client](https://servicenow-prod.fluidtopics.net/timDzXxRutDZfsVRyLMr1Q "Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab.")
* [Enable localization for a survey](https://servicenow-prod.fluidtopics.net/2wVQitbMJPWsIO~7Fzdl8Q "Enable a survey user to take a survey in multiple languages.")
* [Create a survey module](https://servicenow-prod.fluidtopics.net/NZo_sZlO2vRVrHOOi4hYzg "You can create a module that opens a survey.")
* [Configure a survey in the Connect chat support](https://servicenow-prod.fluidtopics.net/4KtsnFz6ZzCvWg7V7Ixy~g "Enable a user to take a survey after chatting with a support agent.")