--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform Release : - australia ft:locale : - de-DE ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Survey distribution # Survey distribution {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer There are several ways for survey administrators to distribute surveys to users. Surveys are distributed using any of the following methods. * Send survey invitations to users. * Share a survey URL that opens the survey directly. * Create a module that opens a survey. {#c_SurveyDistribution__ul_jj3_5vg_45} * **[Email notifications for surveys](https://servicenow-prod.fluidtopics.net/tp7LhNg8ZQ9NsiefIUxjKg)** When an administrator creates a survey and assigns it to a user, an email notification is sent to the user. Selecting the survey link in the email notification redirects the user to the survey page, where the user can take the survey. This type of survey is called a non-triggered survey. * **[Send survey invitations to users](https://servicenow-prod.fluidtopics.net/3KIUjCH5a6IDITDLwX3jEQ)** You can send survey invitations using the Assign Survey or Send Invitations buttons on the Survey Definition form. * **[Define a recipients list for surveys](https://servicenow-prod.fluidtopics.net/4ops5BK_ThPml4Q5JKNRog)** Use a recipients list to define targeted set of users for whom the survey invite can be sent. You can use a recipients list for multiple surveys. * **[Add a recipients list to a survey](https://servicenow-prod.fluidtopics.net/m2Jylcgz50a71gnyqiA09g)** Send the survey invites to targeted sets of users by adding a recipients list to a survey. * **[Embed a survey within the Outlook email client](https://servicenow-prod.fluidtopics.net/timDzXxRutDZfsVRyLMr1Q)** Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab. * **[Enable localization for a survey](https://servicenow-prod.fluidtopics.net/2wVQitbMJPWsIO~7Fzdl8Q)** Enable a survey user to take a survey in multiple languages. * **[Survey URLs](https://servicenow-prod.fluidtopics.net/Sk8DjePVzhJe~OEfBOSSxQ)** You can distribute a survey by giving survey users a survey URL. * **[Create a survey module](https://servicenow-prod.fluidtopics.net/NZo_sZlO2vRVrHOOi4hYzg)** You can create a module that opens a survey. * **[Sharing surveys](https://servicenow-prod.fluidtopics.net/IxQ3ZeyoDm9fyZK7sPsgkg)** You can export a survey and then import it to a different ServiceNow instance. * **[Configure a survey in the Connect chat support](https://servicenow-prod.fluidtopics.net/4KtsnFz6ZzCvWg7V7Ixy~g)** Enable a user to take a survey after chatting with a support agent. **Zugehörige Konzepte** * [Survey designer](https://servicenow-prod.fluidtopics.net/JTC5ytEz11f9dVmQLE~9xg "Users with the survey_admin role can use the survey designer. The survey designer lets you create survey categories and questions, configure the details, and publish the survey to specific users or groups.") * [Survey users and groups](https://servicenow-prod.fluidtopics.net/5HFaDFh0ttgsJmUo7YkbmQ "Survey users and survey user groups help survey administrators control who can take a survey.") * [Survey definitions](https://servicenow-prod.fluidtopics.net/HMS5kHUvBL9qSnv3u6S2kQ "A survey definition is the root record upon which a survey is built.") * [Survey questions](https://servicenow-prod.fluidtopics.net/VAq4ppM9iLa0uKK6cyuYsw "Survey questions appear on survey questionnaires for the associated survey definition.") * [Survey trigger conditions](https://servicenow-prod.fluidtopics.net/dtF46gcd8iGVa~2r1Fjriw "Trigger conditions specify when to send a particular survey and the persons to send it to.") * [Outlook Actionable Messages](https://servicenow-prod.fluidtopics.net/vnCRIIhf16fQsImyEfGmJg "Outlook actionable messages plugin enables users to respond to the survey from within the Microsoft Outlook application.") * [Sentiment analysis for surveys](https://servicenow-prod.fluidtopics.net/JcD07_TYbsrfjJiNIscEFA "You can use sentiment analysis to determine whether user responses for a survey are considered positive, negative, or neutral.") * [Surveys in Service Portal and the Now Mobile app](https://servicenow-prod.fluidtopics.net/hiwmuMSm_mbGVOzxY6_Abg "If you've installed Service Portal, you can use the My Assessments and Surveys widget in Service Portal. Users can view surveys in Service Portal. Service Portal also supports surveys for users on mobile devices that have the Now Mobile app installed. The My Assessments and Surveys widget is available by default on the Service Portal home page.") * [Surveys in ITSM Virtual Agent](https://servicenow-prod.fluidtopics.net/vGnOYht5Hk4DNKeHzkS5Xg "You can use surveys in ITSM Virtual Agent to collect survey responses from users through conversational questionnaires (pre-chat and post-chat surveys) in the chat client.") * [Legacy survey migration](https://servicenow-prod.fluidtopics.net/qhW8IcnH_gBqjkq7C1fQUw "Users with the survey_admin role can migrate legacy survey data to create copies of legacy surveys and their related records in assessment tables. The Survey Management application, which is built on the assessment engine, is available as an alternative to legacy surveys.") **Zugehörige Tasks** * [View survey reports](https://servicenow-prod.fluidtopics.net/K7_hlpb4ibOEbTYTH~F_Tw "Use the Survey Overview dashboard to view various survey reports, such as Surveys by Metric Type and State.") * [View a survey instance](https://servicenow-prod.fluidtopics.net/kZ0B2yFGPyWBscaGqevVjA "A survey instance represents one questionnaire assigned to one user. You view an instance to verify that survey instances were created, to check the state of a survey instance, or to reassign a survey instance.") * [Copy a survey](https://servicenow-prod.fluidtopics.net/0ufNZ_FJuiPwFqZZtzwW3Q "Create a copy of a survey with at least one category to reduce the effort of creating another survey with similar data.") * [Publish a survey](https://servicenow-prod.fluidtopics.net/MXVckIM4qQsYVKnnVuodag "You must publish a survey to enable people to receive and complete survey instances.") * [Customize the appearance of a survey](https://servicenow-prod.fluidtopics.net/TaeG9PFHJdmGQ9i1me2HOw "As an assessment and survey administrator, set properties to customize the color of various elements on the questionnaires.") * [Create a survey designer template question](https://servicenow-prod.fluidtopics.net/7irM1dLv2erN1ayhw8aY6Q "You can create a question that uses choice lists from a template.")