---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Assessment metrics

# Assessment metrics {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

In the Assessments application, a metric is a trait or value used to evaluate assessable records.{#c_AssessmentMetrics__ph_assessment-metric-short-desc}  
Depending on the metric method, a metric can be used as either of the following:

* A question on assessment questionnaires, to obtain a subjective value such as how much people enjoy using each cell phone offered in the service catalog.
* A script that queries the database, to obtain an objective value such as the number of incidents related to each cell phone.
{#c_AssessmentMetrics__ul_htg_lzq_z4}

Each metric is associated to one [metric category](https://servicenow-prod.fluidtopics.net/xMK25d~qPshCnJz1K9UGHA "The Category Metrics view displays the weighted average results for each metric within a category. Use this view to learn how individual metrics affect the overall rating for the category.") and can be
used to evaluate assessable records for that category only. For example, the Support Rating
category contains metrics that measure the quality of vendors' customer support services. One
metric addresses the quality of product documentation. Others address the strength of the user
community, self-service options, online training, and other support services. Each metric has a
numeric weight value to indicate its importance relative to other metrics in the same
category.  
Assessment administrators can create and administer metrics and [metric templates](https://servicenow-prod.fluidtopics.net/qM151Y0BgGuoD1IfRH73Pw "Metric templates define reusable rating scales for evaluating non-scripted metrics."), which define reusable sets of answer options for metrics used as assessment questions. If you decide to use metric templates, you may want to create them before you create metrics.  
Hinweis:  
Changes to assessment metrics and metric templates are reflected in assessment questionnaires and results, even if users have saved responses already. If possible, avoid changing the original meaning of a metric question, the data type, or any metric templates in use by existing assessments.
* **[Create an assessment metric for a category](https://servicenow-prod.fluidtopics.net/w~TtVMlLt1dUiNBR7j2e~w)**   
  After you create a category, create metrics you can use to evaluate the assessable records for that category.

**Zugehörige Tasks**   

* [Update a metric minimum and maximum value to match a template](https://servicenow-prod.fluidtopics.net/frnIgfVxSO9p_re~rCdKcg "For assessment results to be properly calculated, the Min and Max values of a metric that uses a template must be equal to the smallest and largest template definition Value, respectively.")