---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Assessment metric categories

# Assessment metric categories {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

In the Assessments application, a metric category represents a theme for evaluating assessable records in a given metric type.{#c_AssessmentMetricCategories__ph_category-short-desc}

Each category has a numeric weight value to indicate its importance
relative to other categories. Within a category, records called metrics are the
traits or values used to evaluate assessable records. For example, there are many categories
within the Vendor metric type, including Support Rating, which contains
metrics that measure the quality of vendors' customer support services. Assessable records
must be associated to categories to be eligible for evaluation. Assessment administrators
create categories and manage which assessable records each category is associated to.{#c_AssessmentMetricCategories__p_category-intro}

## Weight categories and metrics {#c_AssessmentMetricCategories__section_sf5_pxy_fcb}

When you create a metric category or metric, you must specify a weight, a numeric value
that indicates the importance of the category or metric relative to other categories and
metrics.  
The greater the weight value, the more important the item is. The system uses weight values in [assessment result](https://servicenow-prod.fluidtopics.net/yDyBh8NbmiXko76HfcgsYg "In the Assessments application, when the system processes completed questionnaires or gathers values returned from scripted metric queries, it generates assessment result records called metric and category results.") calculations. Consider these recommendations when choosing weight values.

* Determine a weighting scale and use it consistently. In general, use a scale with a small numeric range. A standard 1-10 scale is usually appropriate, where 1 is least and 10 most important. Understand that increasing the maximum value of a weighting scale impacts all related result calculations.
* Use the same weighting scale for metric categories and metrics. Though there is no limitation, consider using the same or very similar weighting scales for both categories and metrics to make it easier to remember which values to use. A scale of 1-10 is an effective and simple weighting system, but may not be suitable for all organizations.

{#c_AssessmentMetricCategories__ul_nxy_21r_z4}  
Hinweis:  
If you do not want to use weighting, set the same weight value for all categories and metrics. The default weight value is 10.
* **[Create a category for assessable records](https://servicenow-prod.fluidtopics.net/~mBSf~psNDJppfEnnl52wA)**   
  After you create a metric type and generate assessable records, create categories for the themes you are interested in using to evaluate the assessable records.
* **[Assessable record associations](https://servicenow-prod.fluidtopics.net/XJqEgviRkYiP6yLOYIWfHg)**   
  Only the assessable records associated to a category can be evaluated using metrics in that category. Manage which assessable records you evaluate for each category by creating and removing the associations.
* **[Delete a category](https://servicenow-prod.fluidtopics.net/oSC42JcIZ9xOapAz2ezAYg)**   
  When you delete a category, the system also deletes the associated category users and stakeholders.

**Zugehörige Konzepte**   

* [Assessment metrics](https://servicenow-prod.fluidtopics.net/MFPRf1_1e2JgOrXEWERHog "In the Assessments application, a metric is a trait or value used to evaluate assessable records.")  
**Zugehörige Tasks**   

* [Create an assessment metric for a category](https://servicenow-prod.fluidtopics.net/w~TtVMlLt1dUiNBR7j2e~w "After you create a category, create metrics you can use to evaluate the assessable records for that category.")
* [Create an assessment metric definition](https://servicenow-prod.fluidtopics.net/hBuM3xvdAIKtHcV1n4ACXg "Metrics with Choice or Likert Scale data types must have metric definitions defined to represent answer options on questionnaires.")
* [Update a metric minimum and maximum value to match a template](https://servicenow-prod.fluidtopics.net/frnIgfVxSO9p_re~rCdKcg "For assessment results to be properly calculated, the Min and Max values of a metric that uses a template must be equal to the smallest and largest template definition Value, respectively.")  
**Zugehörige Verweise**   

* [Metric templates](https://servicenow-prod.fluidtopics.net/qM151Y0BgGuoD1IfRH73Pw "Metric templates define reusable rating scales for evaluating non-scripted metrics.")