---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Assessment instances

# Assessment instances {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

An assessment instance represents one occurrence of a questionnaire assigned to one
user.

The system generates assessment instances only when the required conditions are met, as
described in [Scheduled
assessments](https://servicenow-prod.fluidtopics.net/vDV8_hgrawCeuH3bcWuPMw "The system generates a unique scheduled job for each metric type with the Schedule type field set to Scheduled.") and [On-demand
assessments](https://servicenow-prod.fluidtopics.net/Nra5mg8YSFx_loWb_~oy6w "On-demand assessments can be generated for metric types with the Schedule type field set to On demand."), and there are non-scripted metrics in at least one category.

When the system generates scheduled assessments for a metric type, each assessment instance
contains questions about assessable records and categories related to the stakeholder to which it
is assigned.

Example:

Recall that there can be multiple stakeholder records associated with one user record. Minh
Leclare is a stakeholder for these items related to the Vendor metric type:  
{#c_AssessmentInstances__table_rbb_vm3_dr__entry__2}

| Assessable record | Category |
|-|-|
| Amazon | User Satisfaction |
| Acme | User Satisfaction |
| Acme | Reliability |
| Cisco | Reliability |
[Tabelle : 1. Assessable records]

{#c_AssessmentInstances__table_rbb_vm3_dr}

When the system generates a scheduled assessment, Minh is assigned one assessment instance to
evaluate Amazon, Acme, and Cisco by answering questions from the categories as a stakeholder.
Assuming that there are three questions in the User Satisfaction category and six questions in
Reliability, Minh's questionnaire contains three questions about Amazon, nine questions about
Acme, and six questions about Cisco.

When the system generates an on-demand assessment [for a specific
assessable record](https://servicenow-prod.fluidtopics.net/_3K5Y4Xu2aO1Np~nsWpoVg "When you generate an on-demand assessment from the Assessable Record form, the resulting assessment contains questions from the categories associated to the assessable record."), the assessment instance contains questions about that assessable
record and all its associated categories. When the system generates an on-demand assessment [for a metric
type](https://servicenow-prod.fluidtopics.net/PT6rn70NKn42O17UptxUzQ "When you generate an on-demand assessment from the Assessment Metric Type form, the resulting assessment contains questions from all categories associated to any assessable records for the metric type."), the assessment instance contains questions about all that metric type's assessable
records and their associated categories.