---
sourceDocument: Australia Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/service-management-for-the-enterprise

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Create a request with the facilities request form

# Create a request with the facilities request form {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Facilities staff members create requests using the Facilities Request form, allowing
them to associate the request with a configuration item (CI), like printers or
projectors.

## Vorbereitungen

Role required: facilities_admin

## Warum und wann dieser Vorgang ausgeführt wird

Associating a CI to a request helps your facilities team understand which services
have a negative impact by a facilities issue.

## Prozedur

1. Navigate to AllFacilitiesRequestsCreate New.
2. Fill in the fields on the form, as appropriate.  
   {#t_CreateReqWFacRequestForm__table_rbb_2xm_xq__entry__2}

   | Field | Description |
   |-|-|
   | Number | An auto-generated number that identifies the request record. |
   | Opened | Auto-filled with the date and time the request was opened. |
   | Caller | The name of the requester. |
   | Priority | The priority that describes the importance of this request. By default, all requests are set to 4-Low. |
   | Affected CI | A CI affected by this request. |
   | State | The state that describes what work stage this request is in. By default, all requests are set to Open. |
   | Location | The location associated with this request. Verify that the location is correct. If it is not, you can select another location record. |
   | Category | A category the request falls under. |
   | Template | The template for creating this request (optional). Click the reference lookup icon and select a template. The request is populated with all fields in the selected template including all subtasks and part requirements (if applicable). |
   | Initiated from | Indicates that an ITIL task is required. |
   | Short description | \[Required\] A brief summary of the request. Optionally, you can click the search knowledge icon to view articles in the knowledge base relating to this product model, plan, or CI. Doing so could provide a solution related to the reason you are submitting this request. |
   | Description | A detailed description of the request. The description is always visible to the submitter. Therefore, if you add or modify the description for a request that another user submitted, the user is able to see the changes. |
   | Work notes | Extra notes that you want to share between staff members assessing the request form. Hinweis: A user who submits the request through the service catalog cannot see the work notes. |
   | Checklist | Provides a checklist of tasks that must be completed before the case is closed. Create a unique checklist for the case or task. 1. Click the down arrow button and select Create new. Or, select from the list of previously created checklist templates. 2. Add tasks in Add Item. 3. Click the down arrow and select Save as Template. 4. Enter a template name. 5. Select a user group that can use the template (optional). {#t_CreateReqWFacRequestForm__ol_m2b_ngk_hdb} |
   [Tabelle : 1. Request form fields]

   {#t_CreateReqWFacRequestForm__table_rbb_2xm_xq}
3. Click Save from the Form Context Menu icon to save the request and remain on the Facilities Request form. The Related Links section appears.  
   When an Affected CI has a warranty date in the future, the Facilities Request Task tab appears as a task to check the warranty information.