---
sourceDocument: Australia Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/service-management-for-the-enterprise

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Request task management

# Request task management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

A request contains one or more tasks. These tasks allow qualifiers to define activities
that must be done to complete a request.

Administrators can create multiple tasks under a single request.  
Splitting a request into separate tasks, when necessary, enables qualifiers to do the following:

* Assign different aspects of a request to different staff members.
* Assign tasks to staff members who have different set of skills, or are in different locations.
* Schedule tasks so they are either done one after another, or at the same time by different staff members.
* Schedule additional tasks, if necessary, to complete the request.
{#c_RequestTasksMgmt__ul_fbl_hdg_hr}  
Hinweis:  
If you have the Request life cycle is request driven configuration option activated, you can manually add tasks as needed. If you have Request life cycle is task driven activated, an initial task is automatically created when the request record is created.

## Configuration Overview {#c_RequestTasksMgmt__section_npz_5vz_hcc}

Optionally, set up one or more additional request task management configurations:

* [Task windows](https://servicenow-prod.fluidtopics.net/saLJIOCw0O5Adncuvc9VjA "A task window is the time period, bordered by start and end times, in which a task is performed.")

  Set a task window to define the time period for performing the task by specifying the start and end dates.
* [Create a task template for common task requests](https://servicenow-prod.fluidtopics.net/utJRVf17XT_kjARTRlWhoA "If you have tasks that are often repeated across multiple jobs, you can create and reuse a task template in multiple request templates. You can also use it on a Work order request to pull common and repeatable information into a request.")

  Create task templates to efficiently manage frequently repeated tasks across multiple jobs. By reusing these templates in various request templates, you save time and ensure
  consistency. Task templates can also be used in Work Order requests to automatically include common information, streamlining the process and minimizing errors.
* [Clone a request task](https://servicenow-prod.fluidtopics.net/YUjUY5CgTIV8hnZZ0_wZ6g "Existing tasks can be cloned to create tasks with the same populated fields.")

  Clone an existing task to save time and ensures consistency by allowing administrators to quickly replicate tasks while reducing errors and enabling easy customization.
{#c_RequestTasksMgmt__ul_wrj_fvk_fcc}
* **[Create request tasks](https://servicenow-prod.fluidtopics.net/ZxRFZcMq1UDmV8V6ev4V7w)**   
  Tasks are created in support of requests.
* **[Request task states](https://servicenow-prod.fluidtopics.net/BnstZ1rvvAMQ62Rzwmg8rQ)**   
  Like requests, the associated request tasks follow a specific life cycle and move through a series of states, which are displayed in the State field on the task record.
* **[Task windows](https://servicenow-prod.fluidtopics.net/saLJIOCw0O5Adncuvc9VjA)**   
  A task window is the time period, bordered by start and end times, in which a task is performed.
* **[Create a task template for common task requests](https://servicenow-prod.fluidtopics.net/utJRVf17XT_kjARTRlWhoA)**   
  If you have tasks that are often repeated across multiple jobs, you can create and reuse a task template in multiple request templates. You can also use it on a Work order request to pull common and repeatable information into a request.
* **[Clone a request task](https://servicenow-prod.fluidtopics.net/YUjUY5CgTIV8hnZZ0_wZ6g)**   
  Existing tasks can be cloned to create tasks with the same populated fields.

**Zugehörige Konzepte**   

* [Request approvals](https://servicenow-prod.fluidtopics.net/xZASCqx03LLSeWF~lV5dfw "Approving a request in an SM application means that the request is ready for task creation and assignment.")  
**Zugehörige Tasks**   

* [Change the location of a request](https://servicenow-prod.fluidtopics.net/~edgQ4Q5ldFxhyLCOO7dBA "After opening a request, you can modify the details and update it.")
* [Collaborate on a request](https://servicenow-prod.fluidtopics.net/ACaLcUXkcut~j6YVVvAR2g "Within a request, you can enter comments that are visible to the submitter, allowing for collaboration between the two of you. For collaboration with other agents, you can enter comments that are not visible to the submitter.")
* [Close a request](https://servicenow-prod.fluidtopics.net/P7YIqigtH4Q5tc2PmuCo2g "When you close a request, you can add details that you want the submitter to be aware of.")